US Telco Support > Verizon > Verizon FIOS TV > FiOS 6416 STB and Samsung LN-S4695D HDMI issue

FiOS 6416 STB and Samsung LN-S4695D HDMI issue

do a search this issue has been hashed out many a time...there are several workarounds

Can you suggest where to search? I having been searching and have not found anything specific to this STB and TV.

Thanks!!

Try Samsung and HDMI - I know there were several threads about his issue.

Here is one -»FiOS VOD and HD Samsung HDMI Issue....
Here's another - »Issues with Samsung and Fios TV

Search is your friend
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REMEMBER: Stupidity should be painful !!

Thanks, lots of info, but no solution other than going with HD component cables...

I'm getting a Samsung LCD this weekend. Both Samsung and Verizon told me the same thing - use component cables. They both also said that there is no difference in picture quality. Verizon said that the same issue exists with Sony Bravia too.

I got Bravia (KDL46W3000) last week and I have no issues. I use HDMI cables.

reply to TXRider

Yeah, I tried that route with Samsung as well. They advised me there were no firmware updates available for my model... sigh....

reply to TXRider
For those keeping up with this saga, or who even care, there is NO compatability issue with my Samsung and FiOS. It was a bad HDMI port on the STB. I had a FiOS tech come out and swap the STB and everything works just fine, HDMI cable and all!! So, for those having similar issues, don't aggravate yourself with multiple phone calls to Samsung and Verizon, just have a FiOS tech swap out your STB. That will probably resolve the issue.

Thanks for everyone's help!!!

Just got my Samsung LN46A550 connected earlier today by Geek Squad. Everything works perfectly with HDMI. I'm a happy guy right now.

reply to TXRider
I am glad that worked for you, but it may come back we have had issues with for a long time and it is one of those hit or miss issue. Keep us abreast on this issue if the dreaded unsupported signal returns

reply to TXRider
That is the work around for now.

reply to TXRider
I got so fed up with this, I sent a letter to:

Verizon Communications
Attn: Shaygan Kheradpir, Executive Vice President and Chief Information Officer
540 Broad Street,
Newark, NJ 07101

According to Verizon's public filings, Mr. Kheradpir is responsibile for quality control at Verizon and was instrumental in initally rolling out what we know as FIOS TV.

Prior to Verizon's February upgrade, the picture on my Samsung was perfect. Now I have a green vertical line. Over three months have elapsed, and the problem has still not been resolved. On my last phone call to Verizon, the representative was courteous. He acknowledged that there was a software problem, but amazingly did not have a target date as to when the problem would be corrected. I think the disappointment of Samsung owners needs to be escalated to Verizon's senior management. Furthermore, it also needs to widely disseminated to future Samsung owners and FIOS TV subscribers that Verizon has a flawed product. Hopefully the general knowledge of that fact by the public will motivate both companies to work toward fixing this situation.

Set your HDMI output to 720p in the hidden menu as opposed to 1080i (if set such way) and the green line will go away (presuming it is the vertical green line on the right hand side of the screen). Known issue and apparently a fix is in the works according to previous posts.