TXRider
@pacbell.net | FiOS 6416 STB and Samsung LN-S4695D HDMI issue Verizon says it's a Samsung issue and Samsung says it's a Verizon issue. Does anyone have a fix to make my HDMI cable work with the Verizon QIP 6416-2 STB and a Samsung LN-S4695D 1080p HD TV? | |
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danclan
join:2005-11-01
Midlothian, VA | Re: FiOS 6416 STB and Samsung LN-S4695D HDMI issue do a search this issue has been hashed out many a time...there are several workarounds | |
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TXRider
@pacbell.net | Re: FiOS 6416 STB and Samsung LN-S4695D HDMI issue Can you suggest where to search? I having been searching and have not found anything specific to this STB and TV.
Thanks!! | |
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TXRider
@pacbell.net | Re: FiOS 6416 STB and Samsung LN-S4695D HDMI issue Thanks, lots of info, but no solution other than going with HD component cables... | |
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| | | | Matt63
join:2002-05-14
Langhorne, PA | Re: FiOS 6416 STB and Samsung LN-S4695D HDMI issue I'm getting a Samsung LCD this weekend. Both Samsung and Verizon told me the same thing - use component cables. They both also said that there is no difference in picture quality. Verizon said that the same issue exists with Sony Bravia too. | |
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| | | | | WC813
join:2000-12-20
Wesley Chapel, FL | Re: FiOS 6416 STB and Samsung LN-S4695D HDMI issue I got Bravia (KDL46W3000) last week and I have no issues. I use HDMI cables. | |
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| | | | bt06437
join:2001-12-03
Carrollton, TX
 ·Verizon FIOS
| said by TXRider :
Thanks, lots of info, but no solution other than going with HD component cables...
Check for a firmware update at the support area for your Samsung model. I just updated my 5689s from 1011 to 1019.
Be sure to read & follow the upgrade instructions, you may want to record your user settings for brightness, color, hue, contrast. | |
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TXRider
@pacbell.net | Re: FiOS 6416 STB and Samsung LN-S4695D HDMI issue Yeah, I tried that route with Samsung as well. They advised me there were no firmware updates available for my model... sigh.... | |
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Telcoguru
Premium
join:2005-08-22
Fresh Meadows, NY | That is the work around for now. | |
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TXRider
join:2005-10-30
Carrollton, TX
| For those keeping up with this saga, or who even care, there is NO compatability issue with my Samsung and FiOS. It was a bad HDMI port on the STB. I had a FiOS tech come out and swap the STB and everything works just fine, HDMI cable and all!! So, for those having similar issues, don't aggravate yourself with multiple phone calls to Samsung and Verizon, just have a FiOS tech swap out your STB. That will probably resolve the issue.
Thanks for everyone's help!!! | |
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| Matt63
join:2002-05-14
Langhorne, PA | Re: FiOS 6416 STB and Samsung LN-S4695D HDMI issue Just got my Samsung LN46A550 connected earlier today by Geek Squad. Everything works perfectly with HDMI. I'm a happy guy right now. | |
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| vz tech 2
join:2005-11-19
Richmond, VA
| I am glad that worked for you, but it may come back  we have had issues with for a long time and it is one of those hit or miss issue. Keep us abreast on this issue if the dreaded unsupported signal returns | |
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FortWayneAgit
@verizon.net
| I got so fed up with this, I sent a letter to:
Verizon Communications
Attn: Shaygan Kheradpir, Executive Vice President and Chief Information Officer
540 Broad Street,
Newark, NJ 07101
According to Verizon's public filings, Mr. Kheradpir is responsibile for quality control at Verizon and was instrumental in initally rolling out what we know as FIOS TV.
Prior to Verizon's February upgrade, the picture on my Samsung was perfect. Now I have a green vertical line. Over three months have elapsed, and the problem has still not been resolved. On my last phone call to Verizon, the representative was courteous. He acknowledged that there was a software problem, but amazingly did not have a target date as to when the problem would be corrected. I think the disappointment of Samsung owners needs to be escalated to Verizon's senior management. Furthermore, it also needs to widely disseminated to future Samsung owners and FIOS TV subscribers that Verizon has a flawed product. Hopefully the general knowledge of that fact by the public will motivate both companies to work toward fixing this situation. | |
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Teasip
join:2001-05-14
Plano, TX
| Re: FiOS 6416 STB and Samsung LN-S4695D HDMI issue Set your HDMI output to 720p in the hidden menu as opposed to 1080i (if set such way) and the green line will go away (presuming it is the vertical green line on the right hand side of the screen). Known issue and apparently a fix is in the works according to previous posts. | |
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