FiOS 6416 STB and Samsung LN-S4695D HDMI issue in Verizon FIOS TV http://www.dslreports.com/forum/r20379584 en Sun, 29 Nov 2009 07:50:20 EDT Sun, 29 Nov 2009 07:50:20 EDT Re: FiOS 6416 STB and Samsung LN-S4695D HDMI issue http://www.dslreports.com/forum/remark,20463362 Teasip : Set your HDMI output to 720p in the hidden menu as opposed to 1080i (if set such way) and the green line will go away (presuming it is the vertical green line on the right hand side of the screen). Known issue and apparently a fix is in the works according to previous posts.]]> http://www.dslreports.com/forum/remark,20463362 Sat, 10 May 2008 22:27:01 EDT Re: FiOS 6416 STB and Samsung LN-S4695D HDMI issue http://www.dslreports.com/forum/remark,20463148 anon : I got so fed up with this, I sent a letter to:

Verizon Communications
Attn: Shaygan Kheradpir, Executive Vice President and Chief Information Officer
540 Broad Street,
Newark, NJ 07101

According to Verizon's public filings, Mr. Kheradpir is responsibile for quality control at Verizon and was instrumental in initally rolling out what we know as FIOS TV.

Prior to Verizon's February upgrade, the picture on my Samsung was perfect. Now I have a green vertical line. Over three months have elapsed, and the problem has still not been resolved. On my last phone call to Verizon, the representative was courteous. He acknowledged that there was a software problem, but amazingly did not have a target date as to when the problem would be corrected. I think the disappointment of Samsung owners needs to be escalated to Verizon's senior management. Furthermore, it also needs to widely disseminated to future Samsung owners and FIOS TV subscribers that Verizon has a flawed product. Hopefully the general knowledge of that fact by the public will motivate both companies to work toward fixing this situation. ]]> http://www.dslreports.com/forum/remark,20463148 Sat, 10 May 2008 21:20:59 EDT Re: FiOS 6416 STB and Samsung LN-S4695D HDMI issue http://www.dslreports.com/forum/remark,20398212 Telcoguru : That is the work around for now.]]> http://www.dslreports.com/forum/remark,20398212 Mon, 28 Apr 2008 04:50:43 EDT Re: FiOS 6416 STB and Samsung LN-S4695D HDMI issue http://www.dslreports.com/forum/remark,20392368 vz tech 2 : I am glad that worked for you, but it may come back :huh: we have had issues with for a long time and it is one of those hit or miss issue. Keep us abreast on this issue if the dreaded unsupported signal returns ]]> http://www.dslreports.com/forum/remark,20392368 Sat, 26 Apr 2008 19:09:45 EDT Re: FiOS 6416 STB and Samsung LN-S4695D HDMI issue http://www.dslreports.com/forum/remark,20391845 Matt63 : Just got my Samsung LN46A550 connected earlier today by Geek Squad. Everything works perfectly with HDMI. I'm a happy guy right now.]]> http://www.dslreports.com/forum/remark,20391845 Sat, 26 Apr 2008 16:45:08 EDT Re: FiOS 6416 STB and Samsung LN-S4695D HDMI issue http://www.dslreports.com/forum/remark,20390729 TXRider : For those keeping up with this saga, or who even care, there is NO compatability issue with my Samsung and FiOS. It was a bad HDMI port on the STB. I had a FiOS tech come out and swap the STB and everything works just fine, HDMI cable and all!! So, for those having similar issues, don't aggravate yourself with multiple phone calls to Samsung and Verizon, just have a FiOS tech swap out your STB. That will probably resolve the issue.

Thanks for everyone's help!!!]]> http://www.dslreports.com/forum/remark,20390729 Sat, 26 Apr 2008 11:35:40 EDT Re: FiOS 6416 STB and Samsung LN-S4695D HDMI issue http://www.dslreports.com/forum/remark,20385636 anon : Yeah, I tried that route with Samsung as well. They advised me there were no firmware updates available for my model... sigh....]]> http://www.dslreports.com/forum/remark,20385636 Fri, 25 Apr 2008 12:41:48 EDT Re: FiOS 6416 STB and Samsung LN-S4695D HDMI issue http://www.dslreports.com/forum/remark,20385384 bt06437 :
said by TXRider :

Thanks, lots of info, but no solution other than going with HD component cables...
Check for a firmware update at the support area for your Samsung model. I just updated my 5689s from 1011 to 1019.
Be sure to read & follow the upgrade instructions, you may want to record your user settings for brightness, color, hue, contrast.]]> http://www.dslreports.com/forum/remark,20385384 Fri, 25 Apr 2008 11:57:54 EDT Re: FiOS 6416 STB and Samsung LN-S4695D HDMI issue http://www.dslreports.com/forum/remark,20385347 WC813 : I got Bravia (KDL46W3000) last week and I have no issues. I use HDMI cables. ]]> http://www.dslreports.com/forum/remark,20385347 Fri, 25 Apr 2008 11:52:10 EDT Re: FiOS 6416 STB and Samsung LN-S4695D HDMI issue http://www.dslreports.com/forum/remark,20384436 Matt63 : I'm getting a Samsung LCD this weekend. Both Samsung and Verizon told me the same thing - use component cables. They both also said that there is no difference in picture quality. Verizon said that the same issue exists with Sony Bravia too.]]> http://www.dslreports.com/forum/remark,20384436 Fri, 25 Apr 2008 09:08:21 EDT Re: FiOS 6416 STB and Samsung LN-S4695D HDMI issue http://www.dslreports.com/forum/remark,20384376 anon : Thanks, lots of info, but no solution other than going with HD component cables... ]]> http://www.dslreports.com/forum/remark,20384376 Fri, 25 Apr 2008 08:52:02 EDT Re: FiOS 6416 STB and Samsung LN-S4695D HDMI issue http://www.dslreports.com/forum/remark,20379810 keyboards : Try Samsung and HDMI - I know there were several threads about his issue.

Here is one -»FiOS VOD and HD Samsung HDMI Issue....
Here's another - »Issues with Samsung and Fios TV

Search is your friend ;-)
--
REMEMBER: Stupidity should be painful !!]]> http://www.dslreports.com/forum/remark,20379810 Thu, 24 Apr 2008 13:17:26 EDT Re: FiOS 6416 STB and Samsung LN-S4695D HDMI issue http://www.dslreports.com/forum/remark,20379781 anon : Can you suggest where to search? I having been searching and have not found anything specific to this STB and TV.

Thanks!!]]> http://www.dslreports.com/forum/remark,20379781 Thu, 24 Apr 2008 13:13:34 EDT Re: FiOS 6416 STB and Samsung LN-S4695D HDMI issue http://www.dslreports.com/forum/remark,20379729 danclan : do a search this issue has been hashed out many a time...there are several workarounds]]> http://www.dslreports.com/forum/remark,20379729 Thu, 24 Apr 2008 13:05:07 EDT FiOS 6416 STB and Samsung LN-S4695D HDMI issue http://www.dslreports.com/forum/remark,20379584 anon : Verizon says it's a Samsung issue and Samsung says it's a Verizon issue. Does anyone have a fix to make my HDMI cable work with the Verizon QIP 6416-2 STB and a Samsung LN-S4695D 1080p HD TV?]]> http://www.dslreports.com/forum/remark,20379584 Thu, 24 Apr 2008 12:39:08 EDT