Re: layoffs at the company (was: Teleblend Holding my # Hostage) in Teleblend http://www.dslreports.com/forum/r20383531 en Mon, 30 Nov 2009 14:04:40 EDT Mon, 30 Nov 2009 14:04:40 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,20422055 anon : I just had perhaps the best experience I've ever had in dealing with Teleblend customer service. I called and got through to an actual person in just a few seconds. That was not my experience last year during the SR/Teleblend debacle. I ended up leaving TB back then because phone service was bad and customer service worse than I could possibly describe with words. I eventually switched to a Verizon land line as part of the VZ triple play package. I was never able to cancel my account with TB though as they simply would not take a call to cancel service. I'd wait on hold for hours and if I did get someone finally and told them I wanted to cancel service, they would be rude to me and then hang up. The only way I was able to get them to stop billing my credit card was to cancel the card.

Lately though I've had problems with certain phone's trying to call me and not ringing through to the same # that VZ ported back from TB. The only way I knew it was happening was that I'd get an email from "Sun Rocket" with an attached voice mail message. Turns out that because TB never canceled my account, any calls from VOIP phone providers were still being routed to TB, and because the call never actually reached the public phone network, VZ could not do anything about it other than offering me a new phone #. That's why I decided to call TB one last time and see if I could get them to properly cancel my account. I got through, they cancelled it, but had the nerve to tell me that I owed them 84$ because I hadn't paid my bill! I haven't had their service for months and they are still expecting to collect from me for those months of service! They said they would cancel the account and turn it over to a collection agency. Unbelievabl! Anyone who tried to cancel a TB account last year probably knows exactly what I'm talking about.

Bottom line is I had one fair experience with them in that I actually got through and got them to do what was needed. I've had many terrible experiences with them though. I would not recommend teleblend to anyone.]]> http://www.dslreports.com/forum/remark,20422055 Fri, 02 May 2008 15:46:27 EDT Re: Teleblend Holding my # Hostage http://www.dslreports.com/forum/remark,20405567 zbestwun2001 : I have no dog in this fight, but as an employee of TB I, for the life of me, can't figure out why you are letting these anonymous posters get to you. DON'T RESPOND TO THEM, IT IS ONLY FUEL FOR THEIR FIRE.

Rather than responding to hearsay, I would rather you respond to me, and fix my line and figure out why I am dropping calls.

My D/L and U/L speeds are very fast.

Thanks
zb]]> http://www.dslreports.com/forum/remark,20405567 Tue, 29 Apr 2008 13:33:59 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,20404447 TBSupport1 : I think I have pretty much addressed the comments in the linked thread. Basically, Teleblend is not a part of USA Telephone, and never has been. We leveraged USA Telephone assets in the beginning and have begun the process to operate seperately.

Also, Teleblend is owned by Unified Communications Corporation. No, it is not the same company as when you google and you get the Singapore company. We have no affiliation and never have. ]]> http://www.dslreports.com/forum/remark,20404447 Tue, 29 Apr 2008 10:16:17 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,20403742 dmolavi :
said by N9MD See Profile :

said by dmolavi See Profile :

Unified Communications is based in Singapore
said by TBSupport1 See Profile :

That is someone different.
Oh, really?!?! :uhh:

»Re: Teleblend not new ?
Mr TB, can you address the comments in that linked thread?
--
Cut through the crap, see how the candidates really voted.
TheMolavis.com]]> http://www.dslreports.com/forum/remark,20403742 Tue, 29 Apr 2008 06:00:21 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,20403231 TBSupport1 : Yes. Unified Communications Corporation is not based in Singapore. That is another company.

Like I mentioned, we leveraged many assets at the beginning from USA Telephone. We have begun the process a while ago to move away from USA Telephone and operate as a fully separate organization. ]]> http://www.dslreports.com/forum/remark,20403231 Tue, 29 Apr 2008 00:05:00 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,20402723 ebb0ts : and updated info as of 4/22/08

»www.dnsstuff.com/tools/whois.ch?···lend.net

this is the song that never ends.........]]> http://www.dslreports.com/forum/remark,20402723 Mon, 28 Apr 2008 22:19:16 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,20402611 N9MD :
said by dmolavi See Profile :

Unified Communications is based in Singapore
said by TBSupport1 See Profile :

That is someone different.
Oh, really?!?! :uhh:

»Re: Teleblend not new ?]]> http://www.dslreports.com/forum/remark,20402611 Mon, 28 Apr 2008 21:59:41 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,20401400 zbestwun2001 : I am still with TB, never switched from SR.

zb1]]> http://www.dslreports.com/forum/remark,20401400 Mon, 28 Apr 2008 17:59:45 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,20400649 dmolavi : it is? huh..they're the first google result. my mistake. we now return to your regularly scheduled outsourcing. pack up your desk ;)]]> http://www.dslreports.com/forum/remark,20400649 Mon, 28 Apr 2008 15:41:36 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,20400643 TBSupport1 : That is someone different. ]]> http://www.dslreports.com/forum/remark,20400643 Mon, 28 Apr 2008 15:40:26 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,20400629 dmolavi : it's nice to see a foreign company[1] "in-source" its labor to the US :)

[1]Unified Communications is based in Singapore: »www.unifiedcomms.com/article.cfm?id=15
--
Cut through the crap, see how the candidates really voted.
TheMolavis.com]]> http://www.dslreports.com/forum/remark,20400629 Mon, 28 Apr 2008 15:38:12 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,20400206 TBSupport1 : I would like to comment on a couple of the comments made.

First, Teleblend is not a USA Telephone company. We have never been a USA Telephone company. Our official company name is Unified Communications Corp. We worked with USA Telephone and leverage several of their assets to help Teleblend, such as the Nationwide Call Center.

Second, The only person that has left our organization is Dave. He has moved on to another position. Bill Fogg, and Michael Carboneau are both still with Teleblend.

Finally, I'm neither going to confirm nor deny anything else that crazyhamster has said. A lot of these comments and opinions come from a person on the front lines. Their views are always going to be different than other people. ]]> http://www.dslreports.com/forum/remark,20400206 Mon, 28 Apr 2008 14:27:55 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,20396173 crazyhamster : Well, like I said, n9md, things have changed there. They may have pulled this off and saved themselves and their customers after all. Only time will tell for sure, I suppose. I unfortunately don't know any current customers of TB to hear there side of the story, but the tidbits I hear coming out of the company are promising, even when considering the sources. Still, like someone mentioned in another post (could have been you for all I remember), would make a great case study for any business course.]]> http://www.dslreports.com/forum/remark,20396173 Sun, 27 Apr 2008 18:15:43 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,20387289 N9MD : Very interesting, dementedrodent ... er-r-r-r crazyhamster ... This TB story reads like the Cliff Notes abridged edition of the SunRocket story. Good guys trying to make the business survive verses bad guys with poor managerial and financial skills sinking the ship.

I had been wondering whether TeleblendGuy (David McDougal) had disappeared from this Forum due to my suggestion a while back to make himself scarce. Current sleuthing indicates that he left TB in February and is now with Arca Solutions in Arlington VA. Oh well, good luck to DM.]]> http://www.dslreports.com/forum/remark,20387289 Fri, 25 Apr 2008 17:01:27 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,20383531 crazyhamster : So, to make a long story short, there were a number of people involved with the crazyhamster and other persona. Who knows, some may still be around. One who had all the the really juicy stuff decided for legal and/or personal reasons to stow his anger and bite his tongue. Even I, one of the biggest rabble rousers from the old company have limits on what I can or will say. I'm sorry that the info promised to you wasn't delivered.

There's still a lot of things I'd like to say, but won't for a variety of reasons, but I will tell you about the updates I have heard recently. These are just word of mouth pieces garnered from here or there, although reliable sources who remain within or near the company.

First, on the upside, the major problems of TB are gone, or so I hear. A lot of the trouble you faced as customers in the beginning, and I did within the company really came down to some very poor managerial decisions. From what I understand, those people who were responsible are gone now. Michale Carbenou, Bill Fogg, and head tech McDougal have all parted ways for various reasons. I can say without a doubt, these people made it very difficult for myself and the people I worked with to be effective in any way, shape or form. Granted, not everything was their fault, but what made most people so upset was the lack of information, misinformation, and lack of support.

The call center had merely an hour or so to prepare for handling TB calls originally. I know, I was there, and I made the announcement...right before a giant smoke break. Yup, that gives those who already know me a confirmation...my name is Cameron and I was a technical support supervisor/team lead for Nationwide. If I've spoken to any of you as customers or colleagues, know this...I tried. I butted heads with higher ups on a daily if not hourly basis.

I saw one email go up the chain explaining how a customer's ATA was stolen and he needed a replacement, and it came back twice for "no troubleshooting." I would make a call only to never hear back about a suspected outage. Or, I'd get, just because you're calls have significantly jumped in number, and they're all from the same area, and they all started experiencing the same problem at the same time does not mean it's an outage..........Hey, I may not be a VoIP expert, but phones and Internet I knew, and hey seriously treated myself and my staff very poorly.

Because I would fight day in and day out, trying to get my people more info, trying to get customers fixed, not caring about a promotion or where I was headed within the company and playing political chess, I was among the first to be let go. It wasn't a surprise, really. Unfortunate, maybe. I spent 12-18 hours and sometimes more at that center, sometimes off the clock, often working from home. I researched, I called, I documented, I did whatever I could. I developed processes to get things escalated and handled better. I wouldn't except non-answers and incorrect information. I poured myself into that company for about 2 years, and everything from my health to my family and my finances suffered. So, if I seem a bit angry, it's because I am.

I have watched some truly skilled people be slapped in the face by the company. I have watched people be used and abused and it is absolutely disgusting that people can still be treated this day in a supposedly evolved and progressive society.

Supposedly, things are changing. Money is tight at the company due to previous mismanagement, and the checks and balances aren't really there, so personal quirks will be as much a part of doing business as the bottom line. I spoke to someone the other day who states calls and problems are both way down, and they actually don't mind their job now. The people still in control there have a different way of managing things--some good, some bad, some I don't even know.

I will say you're not dealing with AT&T or Sprint, but a small company still. So, calls are handled here in the states and so are other problems. But, they don't have the kind of money to toss around for expansion or big problems, and often rely on other vendors perhaps moreso than similar companies. Oh, the horror stories I could tell.

The people I know that remain working there are good at their job. They will try to help you. Sometimes they can, sometimes they can't. But, they will try. And, word actually gets around, so if you have a problem, it can possibly be taken care of by upper management, but their time is drawn thin, so it can take time.

The stability of the company itself is a question that remains. Without the problem it previously had, it can stick around. Will it get bigger, better? Maybe. Will it stay small? Perhaps. Does it still stand a chance to land itself in trouble? Could be.

I imagine those of you who still have the service plan on sticking with it. I'm not going to talk you out of it. If it works, it works. Would I recommend it to new users? Not if I can suggest a larger, more stable company, but that's always been my way.

TB was an interesting ride--not one I'd like to take again, but one I hope to some day tell my grandkids about. I use it as a winning tale in "my job sucks so much" contests. And, I learned a lot from it. For those still there, both employees and customers, I wish you luck. For those floating around, my apologies.]]> http://www.dslreports.com/forum/remark,20383531 Fri, 25 Apr 2008 00:49:16 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,20092392 TJ_in_IL : Holy Crap!
I had to go through my archives, just to pull that one up to listen to it again. Timeless humor! A great laugh...everytime!

TJ]]> http://www.dslreports.com/forum/remark,20092392 Sat, 01 Mar 2008 22:32:53 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,20089042 CJ :
said by N9MD See Profile :

said by CJ See Profile :

I found him.
Based on my professional expertise, the individual you depicted is looking for a gerbil, not a hamster. ;)
Now that is funny. I didn't even put the two together when I posted the picture.

I keep hearing that audio clip I heard a long time ago called Armageddon or something like that.]]> http://www.dslreports.com/forum/remark,20089042 Sat, 01 Mar 2008 10:24:39 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,20086784 N9MD :
said by CJ See Profile :

I found him.
Based on my professional expertise, the individual you depicted is looking for a gerbil, not a hamster. ;)]]> http://www.dslreports.com/forum/remark,20086784 Fri, 29 Feb 2008 20:55:07 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,20082367 CJ : I found him.
]]> http://www.dslreports.com/forum/remark,20082367 Fri, 29 Feb 2008 07:21:53 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,20081622 N9MD :
said by crazyhamster See Profile :

There was some confusion with the initial set up. But, while those things could have been remedied, I simply liked this name better. 8-D
Actually, crazyhamster has already been in use on the internet for quite a while --- by Victor Gan in his blog and in his responses to all things Singaporean as well as contributions to other sites dealing with Singapore.

www.crazyhamster.net]]> http://www.dslreports.com/forum/remark,20081622 Thu, 28 Feb 2008 23:49:21 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,20079667 VictorWI : I doubt we will ever see it now.]]> http://www.dslreports.com/forum/remark,20079667 Thu, 28 Feb 2008 18:23:45 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,20077819 anon : Were is the link??????]]> http://www.dslreports.com/forum/remark,20077819 Thu, 28 Feb 2008 12:56:59 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19997899 burris :
said by N9MD See Profile :

said by burris See Profile :

Do you think he's that fastidious in all other areas as well? :D
I was both hands after each colonoscopy. ;)
Touché :p]]> http://www.dslreports.com/forum/remark,19997899 Thu, 14 Feb 2008 21:06:53 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19995524 N9MD :
said by burris See Profile :

Do you think he's that fastidious in all other areas as well? :D
I wash both hands after each colonoscopy. ;)]]> http://www.dslreports.com/forum/remark,19995524 Thu, 14 Feb 2008 14:49:16 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19993216 dmolavi :
said by CJ See Profile :

said by dmolavi See Profile :

said by crazyhamster See Profile :

We're currently on schedule for a release of the website on Monday, Feb 11th.
wow, you're as on schedule as Microsoft...so where's this tell-all site?
I think Burris hit the nail on the head. May explain the reason why they are not employed by SR anymore.

They haven't even been back to DSLR for almost 3 days now. Somehow though it will be SR's fault. Maybe they got to him. :o
the sunrocket mafia!! RUN!!!!
--
Unlock your old SunRocket Gizmo and take it to a new VoIP provider...only at Sunrocket Gizmo Administrator Passwords (Google for it).
NukedGallery.net]]> http://www.dslreports.com/forum/remark,19993216 Thu, 14 Feb 2008 08:02:00 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19993176 CJ :
said by dmolavi See Profile :

said by crazyhamster See Profile :

We're currently on schedule for a release of the website on Monday, Feb 11th.
wow, you're as on schedule as Microsoft...so where's this tell-all site?
I think Burris hit the nail on the head. May explain the reason why they are not employed by SR anymore.

They haven't even been back to DSLR for almost 3 days now. Somehow though it will be SR's fault. Maybe they got to him. :o]]> http://www.dslreports.com/forum/remark,19993176 Thu, 14 Feb 2008 07:46:51 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19993135 dmolavi :
said by crazyhamster See Profile :

We're currently on schedule for a release of the website on Monday, Feb 11th.
wow, you're as on schedule as Microsoft...so where's this tell-all site?
--
Unlock your old SunRocket Gizmo and take it to a new VoIP provider...only at Sunrocket Gizmo Administrator Passwords (Google for it).
NukedGallery.net]]> http://www.dslreports.com/forum/remark,19993135 Thu, 14 Feb 2008 07:27:38 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19987502 CJ :
said by burris See Profile :

said by CJ See Profile :

Odd how this just seemed to go stagnant.

N9MD, that was an excellent observation on your part. I would have never caught the small details like you did. Maybe you should change your nick to Monk. :)
Do you think he's that fastidious in all other areas as well? :D

I'm not sure which comment of mine you are replying to, but if it's the one I think your referring to, I think that is pretty damn funny.

I have all of these quirky remarks floating around in my head now, but in the interest of being respectful I must now keep them to myself. Damn morals. :)]]> http://www.dslreports.com/forum/remark,19987502 Wed, 13 Feb 2008 11:37:52 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19986990 burris :
said by CJ See Profile :

Odd how this just seemed to go stagnant.

N9MD, that was an excellent observation on your part. I would have never caught the small details like you did. Maybe you should change your nick to Monk. :)
Do you think he's that fastidious in all other areas as well? :D
]]> http://www.dslreports.com/forum/remark,19986990 Wed, 13 Feb 2008 10:00:10 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19986961 CJ : Odd how this just seemed to go stagnant.

N9MD, that was an excellent observation on your part. I would have never caught the small details like you did. Maybe you should change your nick to Monk. :)]]> http://www.dslreports.com/forum/remark,19986961 Wed, 13 Feb 2008 09:55:59 EDT Re: Whom do you believe? http://www.dslreports.com/forum/remark,19980252 N9MD : Isn't this thread reminiscent of the marathon SunRocket tome initiated last year: 3149 posts and 235,000 hits?!

That thread contained wide ranging opinions as to the ultimate survivability of SR. Some saw the writing on the wall (RockyBB and me, to name two) -- some were sure that SR was only going thru a phase and would pull thru (silly people) -- and some just ranted one way or another.

Apologies to all, but get set for a marathon post ... from me.

Let me point out some interesting observations, referring to posts in the marathon SR thread: »SunRocket Days are OVER!. All of the referenced posts were from DigitalPure of Maple Plain MN. I will use DP for purposes of brevity. :D

The fifth post down on page 1 of the marathon SR thread is DP's first entry: "Yeah, where is the source... I looked on all the forums, and I have not seen anything. I am a customer, and would like to know to as I want to keep my number.
Please where did you get this info from, it is counter to what I see online." Hold that thought!

Eight posts on, DP says: "TMJ - Can I ask why you changed your location from Arlington VA to NY today in your profile.
Also, can you please post any proof of this. If it was told by an employee, then they must think they are out of job, so who was it. Maybe, just the department that they worked in. I guess, I would like more proof of a rumor like this, then one person in all the internet with the proof. Especially since things like Signup are working, and they even updated the webiste with a new promo. That does [sic] like a compnay that is going to die tomorrow."
And as you will see later, the question should have been "Why did DigitalPure/TeleblendGuy change his location from Maple Plain MN to Arlington VA?"

On page 2 DP writes: "they took signup down for a few days during some of the other major upgrades that they did, could this not be one of them... it has happened in the past that no notification was sent out....
just hoping forthe best, as I like SR service, and not really up for leaving. I have been a SR customer since March 2005"

Bear with me. There is a point to all this.

On page 4 DP expounds: "Possible good news, I have gotten a call from a current employee, and it seems that there is a good sign coming on the horizon. It seems that some big investors are ready and that all the rumors here might be all for not.
I would wait to see what official news is put out in the next few days. I am VERY positive though and am not really worried that the service will be cut off.
Lastly, if you think about it, if they cut more staff that makes them even slimmer, and more easily profitable. That then only increases the chances of more and more investors putting money into a lean fast company. So, what is the problem. Until they tell me I got to get out, then I am not gonna worry about it.

And once again, on page 5, DP says: "I am not a employee, but rather I work in the same industry, and have some of the same friends. I work for a hardware vendor, that although not in SunRocket, we talk to them all the time, so I know alot of the "regular" employees and trust what they say. I live in Arlington, VA (I can see DC from my house)
TMJ, seems to be a disgruntled employee and just trying to start a rant session here. I will wait for anything official to come form SR corp. We all know that they have had some financial issues as EVERY VoIP provider in the industry. they did not hide the fact that they let people go recently to slim the company. They have not really hid much of anything as I can recall. I am VERY VERY confident that they are going to be fine.
Heck, as I have stated I have been there (a customer) since 3/05 so it would really suck if they went down hard."

Now for the dénouement (the climax to a series of events).

• DigitalPure is registered in Maple Plain, MN.
• In a later post he tells us he lives in Arlington VA.
• We know from a prior thread that TeleblendGuy is David McDougal who formerly manned the Level 3/4 Tech Support desk at SR from January thru July of 2007. »Re: [TB] How many use Teleblend?
• A little additional research reveals that David McDougal's home town is Maple Plain MN

DigitalPure/TeleblendGuy/DavidMcDougal is stuck between a rock and a hard place. He was not a boss at SR. He was just a loyal and faithful employee -- faith emphasized as you will learn later on -- who was supporting his employer's efforts. But, as it turned out, he was dispensing misinformation.

TeleblendGuy is not the boss or owner at TeleBlend, either. He is a refugee from SR who more than likely got an offer from a higher power (hold that thought) to take the remaining SR resources and customers and build a new company - TeleBlend.

Conclusions:
• On the one hand, TeleblendGuy must remain a loyal employee to the end (and the end is certainly nigh). It is in his nature -- loyalty. In-depth background research will reveal David McDougal to be a very sincere and deeply religious person. His relocation to Virginia reflects a warm and fuzzy love story resulting in marriage to a Virginia gal who shares his values.
• On the other hand, both incarnations -- DigitalPure and TeleblendGuy -- have obviously posted misinformation and responses not supported by facts or other posters' experiences.

I personally can understand the dilemma which Mr. McDougal faces. He is not in a fiscal or decision making position to alter TB's destiny. But he wants to "save the day" for TB. However, since he now is under a cloud of mistrust by most BBR members (those who use TB and those who don't), anything he posts will be challenged and disbelieved.

My sincerest advice (and I do mean sincere, since I have no personal investment in the TB story) is for TeleblendGuy and his partner TBSupport1 to simply stop posting. Nothing they say will be believed, even if there is some truth in the content.

As for current TB customers, it's your call. But we've been here before with those who hung on past the bitter end in the SunRocket debacle -- and then were forced to make snap (and often incorrect) migration decisions.]]> http://www.dslreports.com/forum/remark,19980252 Tue, 12 Feb 2008 10:01:44 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19979663 dmolavi : there was no link in his post. you, along with myself, and i'd imagine the rest of us, are eagerly awaiting said website that is the harbinger of the downfall of TB.

it was supposed to be posted yesterday, but who knows.
--
Unlock your old SunRocket Gizmo and take it to a new VoIP provider...only at Sunrocket Gizmo Administrator Passwords (Google for it).
NukedGallery.net]]> http://www.dslreports.com/forum/remark,19979663 Tue, 12 Feb 2008 07:10:01 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19978331 anon : was there a link in your post? I did not see any link to the site you mentioned that includes documents and scans.

I understood what you're saying. I knew it must be bad when TB took over, but I'd not know it would it be this bad.

glad to know you guys went out and wish you the best.

Thanks.]]> http://www.dslreports.com/forum/remark,19978331 Mon, 11 Feb 2008 22:10:08 EDT Re: Teleblend Holding my # Hostage http://www.dslreports.com/forum/remark,19977896 anon :
said by TeleblendGuy See Profile :

said by hvnbnd4vr See Profile :

Was kind of funny, of the 20% that didn't get laid off in the second round, quit. Due to how awful USA Telephone is. Bill Fogg does not like paying his bills. Keep in mind that it is his pocket, in which the profits go into. Since that is the case, anything beyond small refund request have to be approved by him. Good luck on getting those taken care of.
Hmm, ok so since you were a EX-call center employee and seem to know the ins and outs of Teleblend please explain. Wait, are you trying to say that you and your group ran the company. We did let some people go, and it was for performance reasons plain and simple. If you were doing such a job running the company then why am I still working at Teleblend and you are posting on a former lies, and bitter half truths to stir up trouble. Given the nature of the name you choose to post as, and the things you speak of it sounds like you were only a tier1 person and therefore had no idea. That is unless this is Lisa Bickford hiding behind some name, and posting from a fake location.

+So, if anyone wants to know the real story and not the heresy and lies being posted here by ex-employees that are bitter that they could not keep their job let me know. I am happy to talk to you."

The needs of the company. So you never take lunch. You even wear adult diapers so no restroom breaks. Walk in the door 6 in the morning and go go go to 10 at night. You even get salary no overtime for you.
Plus any problem can be answered in under a minute.
You have been begging to work 24/7 with only two unpaid 15 minute sleep breaks but labor law would not let you. You are going to the supreme court demanding 24/7 work from all. Only the two needed unpaid 15 minute sleep eat whatever breaks. You are living life to the fullest the Teleblend way.
]]> http://www.dslreports.com/forum/remark,19977896 Mon, 11 Feb 2008 21:04:41 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19974412 crazyhamster : It's good that you're all taking a healthy interest and skeptical outlook here. Unfortunately, there is no way to convince anyone of any proof. I will say this--to spoof documents and publicly send out lies and misinformation would leave us open for libel action--which we are NOT about to do. Also, we were much more disgruntled while we still worked for the company than we are now. The people who no longer work for this company are, as has been said in previous posts, happier and better off. What we're doing now is just telling the customers the very same things we wanted to tell them while we still worked there, but couldn't, because our livelihoods depended upon our silence. Think of this. The average call center employee previously supported DSL, dial-up, email, web hosting, T1, and VoIP for Nationwide Internet. They did this all, for the most part, without complaint and for a whopping $10-$12 an hour. Raises hadn't been seen in years. Some employees fell through the cracks and took months to get the same pay as others, and many employees went every pay week having to wait for the check. This can be expected in a big company, but you're talking about a center that had around 25 employees in it (50 during its peak). TeleBlend was thrust on them after a five minute conference call, and they started getting calls within 2 hours--no training, no support. Their systems were hugely out-dated. They had no more tools than the same system you all had to sign up. Over time, systems were added, a few employees were as well then taken away. There was never any increase in pay, unless you were one of the many who put health and family on the back-burner and slaved away, working extra hours for little or no recognition. Those who were there, in the call center knew what was happening, but remained powerless for the duration. They fought with management and engineers, trying to get systems fixed, refunds sent, and customers happy--and, every time they pointed out an error with how the company did business, they were ignored, belittled, and overall give a hard time. These were working stiffs doing everything they could to help other people, because they have kids and family and know how important a phone is. They knew how it would feel to spend their hard earned money (even, if it was only $12.95) every month for something that never worked. They hated that you waited on hold for two hours plus. What were they told? They couldn't hire anyone, even though their call center was handling 10 times the number of calls it previously did. Instead, they should get customers off the phone faster. They were told to lie to customers and tell them there was no issue, even if they all knew there was. The early mention of Global Crossing, and then the retraction of it was a perfect example. There was no outage, but GBLX wanted more money from USATel, and that's why customers were down for so long, but we couldn't tell them why. They were told, tell customers it'll take 90 days to get a refund. Tickets sat there, untouched for 2-3 months. Routinely, tickets were closed with a script, or by hand, simply tell the customers to call back, if they still had issues. Those were cancellations, technical issues, refund requests--it didn't matter. Nevermind, customers who would have to call back would be looking at 45 minutes plus of hold time unless they got really lucky or called in the wee hours of the morning. When they moved the NW calls to another center, they picked two reps from the Tucson center to handle billing. They had no training, no "real" guidelines, and they were told not to even ask those who had previously handled the TB billing any questions. Anything that required more than a powercycle or basic connectivity troubleshooting was sent to engineers. These same engineers would reply to tickets that were sent up such as "customer gizmo was stolen, needs replacement" with replies like "There is no troubleshooting to support this." These are not just random examples, but a good sampling of what went on there.

What is the point of all this rambling?

Good question.

Here it is.

Some things include documents and scans, easy enough for you to see for yourself. Some things were never documented--it's just the way things were. Collectively, are we disgruntled? You bet we are! But, for the job we did while we were there, not because we lost our jobs. For many of us, it's the best thing to have happened in a long time.

And for those of you wondering why we stayed there if we hated it so much, it was for the people we worked with. We were friends. In many ways we were family. If one of us left, we felt like we were betraying those we cared about. When the lay offs started--it was our out. We could leave and not feel guilty.

My apologies for the rambling, but it gave me something to do while finishing up some information and it gives you a better glimpse on exactly what went/goes on there.]]> http://www.dslreports.com/forum/remark,19974412 Mon, 11 Feb 2008 12:19:51 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19973417 dmolavi :
said by CJ See Profile :

I would contend that from looking at these forums the people being the most verbal appear to me to be the same people over and over again, for the most part.
possibly. i haven't done an exhaustive search.

said by CJ See Profile :

I also doubt that the majority of TB customers are DSLR members as well. That is more of us trying to flatter ourselves than anything else.
agreed. i think that a very small percentage of any VoIP provider's userbase is a DSLR member. Most VoIP providers have their own forum systems for user to user interactions.

said by CJ See Profile :

I will agree that I should keep an open mind about this until the "Website" is posted, but I am sure I will have something to say afterwards.
as will I. if the website in question has irrefutable proof, not just scanned internal documents/emails which can be spoofed easily enough, it might make a believer out of me. might being the operative word.
--
Unlock your old SunRocket Gizmo and take it to a new VoIP provider...only at Sunrocket Gizmo Administrator Passwords (Google for it).
NukedGallery.net]]> http://www.dslreports.com/forum/remark,19973417 Mon, 11 Feb 2008 09:24:14 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19973397 CJ : I would contend that from looking at these forums the people being the most verbal appear to me to be the same people over and over again, for the most part.

I also doubt that the majority of TB customers are DSLR members as well. That is more of us trying to flatter ourselves than anything else.

I will agree that I should keep an open mind about this until the "Website" is posted, but I am sure I will have something to say afterwards.]]> http://www.dslreports.com/forum/remark,19973397 Mon, 11 Feb 2008 09:19:15 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19973309 dmolavi : well, the rats part might have been an exaggeration. might have been.

but judging from these forums, it does seem like more people have been leaving TB recently given the latest round of service problems.
--
Unlock your old SunRocket Gizmo and take it to a new VoIP provider...only at Sunrocket Gizmo Administrator Passwords (Google for it).
NukedGallery.net]]> http://www.dslreports.com/forum/remark,19973309 Mon, 11 Feb 2008 08:55:27 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19973150 CJ : Where is the info about ex-SR customers jumping ship like rats?

I must have missed that. No sarcasm intended, as I truly think I missed info somewhere.]]> http://www.dslreports.com/forum/remark,19973150 Mon, 11 Feb 2008 08:00:48 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19973144 dmolavi :
said by CJ See Profile :

said by dmolavi See Profile :

said by CJ See Profile :

You do need to keep in mind that you are getting this info, if we do get it, from what appears to be an extremely disgruntled employee.
which was also the case in this thread:
»SunRocket Days are OVER!
(well, she might not have been as disgruntled...)
My take in that post was that the OP had more of an "As a matter of fact" attitude, where as this OP has more of an "I want to see you bloody and buried" attitude.
agreed, however, taking emotions out of the two sources, they are both former (or soon-to-be former) employees of the company in question.

In that mega-thread, there were many calls of BS (including my own), which were all proved wrong. I'm not saying that it lends any validity to this instance, but I'll go into it with a more open mind, especially given the questionable nature of TB from the start, the fact that they're not signing on new customers, and it looks like ex-SR customers are jumping like rats from a sinking ship.
--
Unlock your old SunRocket Gizmo and take it to a new VoIP provider...only at Sunrocket Gizmo Administrator Passwords (Google for it).
NukedGallery.net]]> http://www.dslreports.com/forum/remark,19973144 Mon, 11 Feb 2008 07:58:01 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19973138 CJ :
said by dmolavi See Profile :

said by CJ See Profile :

You do need to keep in mind that you are getting this info, if we do get it, from what appears to be an extremely disgruntled employee.
which was also the case in this thread:
»SunRocket Days are OVER!
(well, she might not have been as disgruntled...)
My take in that post was that the OP had more of an "As a matter of fact" attitude, where as this OP has more of an "I want to see you bloody and buried" attitude.]]> http://www.dslreports.com/forum/remark,19973138 Mon, 11 Feb 2008 07:53:51 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19973122 dmolavi :
said by CJ See Profile :

You do need to keep in mind that you are getting this info, if we do get it, from what appears to be an extremely disgruntled employee.
which was also the case in this thread:
»SunRocket Days are OVER!
(well, she might not have been as disgruntled...)
--
Unlock your old SunRocket Gizmo and take it to a new VoIP provider...only at Sunrocket Gizmo Administrator Passwords (Google for it).
NukedGallery.net]]> http://www.dslreports.com/forum/remark,19973122 Mon, 11 Feb 2008 07:46:11 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19973120 CJ :
said by dmolavi See Profile :

said by crazyhamster See Profile :

We're currently on schedule for a release of the website on Monday, Feb 11th.
/me can't wait to see this...
The even bigger question is, "Can it be authenticated?"

I believe there are certain people here that will take it for gospel regardless.

You do need to keep in mind that you are getting this info, if we do get it, from what appears to be an extremely disgruntled employee.]]> http://www.dslreports.com/forum/remark,19973120 Mon, 11 Feb 2008 07:44:24 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19973103 dmolavi :
said by crazyhamster See Profile :

We're currently on schedule for a release of the website on Monday, Feb 11th.
/me can't wait to see this...]]> http://www.dslreports.com/forum/remark,19973103 Mon, 11 Feb 2008 07:37:02 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19973033 cgb1492 : Are you saying that you think Nuvio will be shutting their doors? If so, that is in no way about to happen. Nuvio is very stable. ]]> http://www.dslreports.com/forum/remark,19973033 Mon, 11 Feb 2008 06:57:30 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19957519 crazyhamster : We're currently on schedule for a release of the website on Monday, Feb 11th.]]> http://www.dslreports.com/forum/remark,19957519 Fri, 08 Feb 2008 13:37:26 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19956632 RockyBB : aww, mom. he started it!]]> http://www.dslreports.com/forum/remark,19956632 Fri, 08 Feb 2008 10:18:18 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19956539 dmolavi : now now children, this bickering will get us no where.

let's just all wait and see when this mysterious website address gets posted with this 'proof' of TBs demise.]]> http://www.dslreports.com/forum/remark,19956539 Fri, 08 Feb 2008 10:01:25 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19956515 RockyBB :
said by centric See Profile :

Get it?
Yah, I get it. Never one to avoid tooting my own horn, let me add that -- unlike you -- I was able to see through the SR mess PRIOR to it collapsing. So welcome to the medals podium for the "hindsight is 20/20" event, but I'll take the Gold, thank you very much.
--
"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers."]]> http://www.dslreports.com/forum/remark,19956515 Fri, 08 Feb 2008 09:57:56 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19956153 ptrowski :
said by centric See Profile :

My whole point, since no one is getting it, is that people that were Sunrocket refugees never learned their lesson and went from one dead company to teleblend, which from the beginning was a glaring fail. It smelled totally fishy from the beginning, which why I never went the easy way out. Others that went to Teleblend never learned the fist lesson. Get it?
Alot of SR users probably did not know any better, or were just surprised by the whole thing. I am sure the vast majority of SR users were not BBR members etc and just like the cheap price. The were most likely oblivious that things were going down, so they did what they thought would keep their dial tone going.

I get your point, but I have a hard time watching someone jab at others when A) You were caught in the SR mess B) Your name is SR_guy]]> http://www.dslreports.com/forum/remark,19956153 Fri, 08 Feb 2008 08:38:05 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19956111 centric : My whole point, since no one is getting it, is that people that were Sunrocket refugees never learned their lesson and went from one dead company to teleblend, which from the beginning was a glaring fail. It smelled totally fishy from the beginning, which why I never went the easy way out. Others that went to Teleblend never learned the fist lesson. Get it?]]> http://www.dslreports.com/forum/remark,19956111 Fri, 08 Feb 2008 08:25:33 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19955077 crazyhamster : There was some confusion with the initial set up. But, while those things could have been remedied, I simply liked this name better. 8-D]]> http://www.dslreports.com/forum/remark,19955077 Thu, 07 Feb 2008 23:38:31 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19954965 ptrowski :
said by centric See Profile :

As a Sunrocket refugee like myself, I really have no remorse for those of you who took the easy road by going with Teleblend because it was going to be "an easy transition", and not doing some research, and being totally lazy because you didn't want to port your number to a reputable provider. I myself kept on my credit companies a$$ and got a refund for the sunrocket fallout. I then took those funds and took my number Callcentric with a pay per minute plan, and haven't had an issue since, either with billing or quality of service. No remorse at all who took the easy way out, and bit it in the end.
You bit it also, don't forget by being with SR until the end. There were tons of warning signs.]]> http://www.dslreports.com/forum/remark,19954965 Thu, 07 Feb 2008 23:04:46 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19954066 CJ :
said by CJ See Profile :

said by crazyhamster See Profile :

I have changed my username to this, I will post the link to my website by the end of the weekend as promised. Feel free to contact me anytime.
Curious. Why did you feel the need to change your name and account?
So again. Why the name and account change? Just seems odd to me.]]> http://www.dslreports.com/forum/remark,19954066 Thu, 07 Feb 2008 20:41:22 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19951294 centric : i learned my lesson with sunrocket. A company, like callcentric, that has a constant stream of income every month is the best way to go. I was able to get my money back from Sunrocket, so I don't consider it a complete loss. ]]> http://www.dslreports.com/forum/remark,19951294 Thu, 07 Feb 2008 13:11:02 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19951265 centric :
said by RockyBB See Profile :

said by centric See Profile :

And your delightful experience so far with CallCentric (and mine with Nuvio) might one day be rewarded with endless reorder tone should those doors get closed without warning.
By this statement you're saying that most voip companies will go under.... so what's the point, huh?]]> http://www.dslreports.com/forum/remark,19951265 Thu, 07 Feb 2008 13:07:33 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19950955 RockyBB :
said by centric See Profile :

I really have no remorse for those of you who took the easy road by going with Teleblend because it was going to be "an easy transition", and not doing some research, and being totally lazy because you didn't want to port your number to a reputable provider. ... No remorse at all who took the easy way out, and bit it in the end.
it's not so nice for you to ridicule those who believed TB. You're only batting .500 yourself, as you got taken in by SR (despite my many warnings that you probably didn't see). And your delightful experience so far with CallCentric (and mine with Nuvio) might one day be rewarded with endless reorder tone should those doors get closed without warning. Methinks that empathy and guidance are more appropriate responses than "nah-nah-nah-nah-nah."
--
"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers."]]> http://www.dslreports.com/forum/remark,19950955 Thu, 07 Feb 2008 12:16:37 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19950830 centric : As a Sunrocket refugee like myself, I really have no remorse for those of you who took the easy road by going with Teleblend because it was going to be "an easy transition", and not doing some research, and being totally lazy because you didn't want to port your number to a reputable provider. I myself kept on my credit companies a$$ and got a refund for the sunrocket fallout. I then took those funds and took my number Callcentric with a pay per minute plan, and haven't had an issue since, either with billing or quality of service. No remorse at all who took the easy way out, and bit it in the end.]]> http://www.dslreports.com/forum/remark,19950830 Thu, 07 Feb 2008 11:57:51 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19949362 crazyhamster : They don't have any contracts, thank goodness. At the same time, it's not an unknown system. Even on these boards not too long ago, it was pointed out. The same senior techs from SR are those that are senior teching SR. It's not so much a skill or capability game as it is a numbers game.]]> http://www.dslreports.com/forum/remark,19949362 Thu, 07 Feb 2008 08:02:27 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19949582 CJ :
said by crazyhamster See Profile :

I have changed my username to this, I will post the link to my website by the end of the weekend as promised. Feel free to contact me anytime.
Curious. Why did you feel the need to change your name and account?]]> http://www.dslreports.com/forum/remark,19949582 Thu, 07 Feb 2008 06:46:13 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19948234 erikthebean : Well i guess Teleblend has really "touched" some people in a not so nice way. I look at a company like Teleblend and say ok well yes it has to be tough for the employees trying to take over a unknown sunrocket system. I get that.... but at the same time dont bite off more than you can chew. At this point the company should be telling people about what the hell is going on with the company, and get rid of all user contracts (if any) that is out there. But for all you people waiting for a number to be ported to or from Teleblend/sunrocket.... it might be time to get a new number from a stable provider until Teleblend gets out of the woods, and admit defeat and say goodbye to your telephone number. ]]> http://www.dslreports.com/forum/remark,19948234 Wed, 06 Feb 2008 21:54:24 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19945849 crazyhamster : Heres an interesting fact. TeleBlend got over 60,000+ customers after SunRockets closure. Lets make this easy for everyone to understand, 60,000 x $12.95 = $777,000 x 6 months = $4,662,000.00 (or more because we rounded down the # of customers). Thats a good chunk of change, where did all that money go?. Of all the customers that switched to TB how many are still having issues? How many have received a full refund for lack of service? How many TB customers are now former TB customers? I know for a fact that Packet 8 had issues in the beginning, but no where close to what TB is still experiencing. When will TB and USA get these issues resolved? All the pushing of blame on to the call center is unrealistic, does someone who answers a telephone for a living have access to the network? The first thing customers do when they call in for help is yell at, berate, threaten and harass the one person who has no control over fixing their service. All a call center rep can do is get the needed info and pass it along to the engineers, after that it is out of their hands. The real concern is when will TB own up to the problem that they themselves have created? They no longer have call center reps to blame it on, so who will they blame it on now? Maybe they can figure out a way to blame it on the customer. As always, it been a pleasure.]]> http://www.dslreports.com/forum/remark,19945849 Wed, 06 Feb 2008 16:30:39 EDT Re: Teleblend Holding my # Hostage http://www.dslreports.com/forum/remark,19945521 RockyBB :
said by TeleblendGuy See Profile :

unless this is Lisa Bickford hiding behind some name, and posting from a fake location.
Is Lisa Bickford no longer in the deal at TB? If so, it would be time to change my signature...
--
"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers."]]> http://www.dslreports.com/forum/remark,19945521 Wed, 06 Feb 2008 14:22:34 EDT Re: Teleblend Holding my # Hostage http://www.dslreports.com/forum/remark,19945513 RockyBB :
said by CJ See Profile :

censorship
also known as rules violations. it's BBR's board, so they get to make the rules. given what does allow to stay posted, anything that is deleted by moderator must be particularly inappropriate, and probably not helpful to advancing the conversation. that was almost always the case, in retrospect, when any of my posts have been deleted.
--
"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers."]]> http://www.dslreports.com/forum/remark,19945513 Wed, 06 Feb 2008 14:20:48 EDT Re: Teleblend Holding my # Hostage http://www.dslreports.com/forum/remark,19944940 hvnbnd4vr : I will be more than happy to honor your request and post the link to my website here..We are currently working on it and should have it up and running by the end of this weekend. Have a great day...]]> http://www.dslreports.com/forum/remark,19944940 Wed, 06 Feb 2008 14:16:01 EDT Re: layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19945439 crazyhamster : I have changed my username to this, I will post the link to my website by the end of the weekend as promised. Feel free to contact me anytime.]]> http://www.dslreports.com/forum/remark,19945439 Wed, 06 Feb 2008 14:10:32 EDT Re: Teleblend Holding my # Hostage http://www.dslreports.com/forum/remark,19945042 CJ :
said by TJ_in_IL See Profile :

If somebody is a newer member here, they may not have the ability to post links or images instantly.
Also, I believe a mod can hold any posts from a member, and approve the posts. Based on diciplinary actions.
That would be my guess
i.e. censorship

I guess language could also play a factor.]]> http://www.dslreports.com/forum/remark,19945042 Wed, 06 Feb 2008 13:04:31 EDT Re: Teleblend Holding my # Hostage http://www.dslreports.com/forum/remark,19945034 TJ_in_IL : If somebody is a newer member here, they may not have the ability to post links or images instantly.
Also, I believe a mod can hold any posts from a member, and approve the posts. Based on diciplinary actions.
That would be my guess]]> http://www.dslreports.com/forum/remark,19945034 Wed, 06 Feb 2008 13:03:21 EDT Re: Teleblend Holding my # Hostage http://www.dslreports.com/forum/remark,19945021 CJ : Why exactly does the system hold messages? I personally have never seen any of my posts held by the system. Do the moderators mark your name somehow that makes a flag go up when you post?

Just curious.

This is turning into a very interesting thread indeed. My breath is baited.]]> http://www.dslreports.com/forum/remark,19945021 Wed, 06 Feb 2008 13:01:12 EDT Re: Teleblend Holding my # Hostage http://www.dslreports.com/forum/remark,19944955 TJ_in_IL : Something tells me that the link is being held hostage......]]> http://www.dslreports.com/forum/remark,19944955 Wed, 06 Feb 2008 12:49:42 EDT Re: Teleblend Holding my # Hostage http://www.dslreports.com/forum/remark,19944753 darbacour : PLEASE post it here!]]> http://www.dslreports.com/forum/remark,19944753 Wed, 06 Feb 2008 12:11:23 EDT Re: Teleblend Holding my # Hostage http://www.dslreports.com/forum/remark,19942309 hvnbnd4vr : Sure. We can answer you, but you never liked answers that you didn't come up with--even if they were right. You're still there, because they don't have anyone else to turn to right now. You've gotten in good, and you can stay there. Those who have left have gone on to bigger and better things. People were NOT let go for performance, as you might try to get people to believe. They were all given a letter from the company stating as much as well. It was the "current business climate." AKA, USA/TB is in over its head and running out of money. People were killing themselves for that place--working extra hours, working from home--some of each of those unpaid--going and finding the answers that you and the rest of your team refused to share, losing sleep and suffering health problems from the stress brought on by such a poorly run company. Those people on the front lines were taking the bullets for you and your company's lies. So, you want to come on and talk about half truths and lies and bitterness? Take a look in the mirror, and remember--what comes around goes around.]]> http://www.dslreports.com/forum/remark,19942309 Tue, 05 Feb 2008 22:34:29 EDT Re: Teleblend Holding my # Hostage http://www.dslreports.com/forum/remark,19910710 anon : I am an employee and here is what happened. The folks that were laid off were done so due to lack of productivity and they were only out of the support staff. They have all been replaced and since the new folks are going through training, the next couple of weeks will be a little bumpy. Once that is complete, there will be more people and the hours of operation will go back up.
That's the inside scoop.]]> http://www.dslreports.com/forum/remark,19910710 Thu, 31 Jan 2008 16:38:18 EDT Re: Teleblend Holding my # Hostage http://www.dslreports.com/forum/remark,19908354 Quattrohead : Someone is loosing the plot bad :D
Might have to get carried away like the Air Canada pilot !!!]]> http://www.dslreports.com/forum/remark,19908354 Thu, 31 Jan 2008 10:13:15 EDT Re: Teleblend Holding my # Hostage http://www.dslreports.com/forum/remark,19908302 ptrowski :
said by jay_rm See Profile :

said by TeleblendGuy See Profile :

said by hvnbnd4vr See Profile :

Was kind of funny, of the 20% that didn't get laid off in the second round, quit. Due to how awful USA Telephone is. Bill Fogg does not like paying his bills. Keep in mind that it is his pocket, in which the profits go into. Since that is the case, anything beyond small refund request have to be approved by him. Good luck on getting those taken care of.
Hmm, ok so since you were a EX-call center employee and seem to know the ins and outs of Teleblend please explain. Wait, are you trying to say that you and your group ran the company. We did let some people go, and it was for performance reasons plain and simple. If you were doing such a job running the company then why am I still working at Teleblend and you are posting on a former lies, and bitter half truths to stir up trouble. Given the nature of the name you choose to post as, and the things you speak of it sounds like you were only a tier1 person and therefore had no idea. That is unless this is Lisa Bickford hiding behind some name, and posting from a fake location.

So, if anyone wants to know the real story and not the heresy and lies being posted here by ex-employees that are bitter that they could not keep their job let me know. I am happy to talk to you.
Wow...

This is an amazing post from a person who is supposed to be a public representative of a company. Keep it up - I'm sure it's attracting lots of customers.
I have to agree with that. It is a poor showing from the company, no matter how frustrated he/she may be.
--
"A religious war is like children fighting over who has the strongest imaginary friend."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,19908302 Thu, 31 Jan 2008 10:04:27 EDT Re: Teleblend Holding my # Hostage http://www.dslreports.com/forum/remark,19904836 jay_rm :
said by TeleblendGuy See Profile :

said by hvnbnd4vr See Profile :

Was kind of funny, of the 20% that didn't get laid off in the second round, quit. Due to how awful USA Telephone is. Bill Fogg does not like paying his bills. Keep in mind that it is his pocket, in which the profits go into. Since that is the case, anything beyond small refund request have to be approved by him. Good luck on getting those taken care of.
Hmm, ok so since you were a EX-call center employee and seem to know the ins and outs of Teleblend please explain. Wait, are you trying to say that you and your group ran the company. We did let some people go, and it was for performance reasons plain and simple. If you were doing such a job running the company then why am I still working at Teleblend and you are posting on a former lies, and bitter half truths to stir up trouble. Given the nature of the name you choose to post as, and the things you speak of it sounds like you were only a tier1 person and therefore had no idea. That is unless this is Lisa Bickford hiding behind some name, and posting from a fake location.

So, if anyone wants to know the real story and not the heresy and lies being posted here by ex-employees that are bitter that they could not keep their job let me know. I am happy to talk to you.
Wow...

This is an amazing post from a person who is supposed to be a public representative of a company. Keep it up - I'm sure it's attracting lots of customers.
--
3500/512 5.7 GHz Motorola Canopy Wireless; FoxValley.net
"Peace through superior firepower"]]> http://www.dslreports.com/forum/remark,19904836 Wed, 30 Jan 2008 17:58:30 EDT Re: Teleblend Holding my # Hostage http://www.dslreports.com/forum/remark,19904659 TeleblendGuy :
said by hvnbnd4vr See Profile :

Was kind of funny, of the 20% that didn't get laid off in the second round, quit. Due to how awful USA Telephone is. Bill Fogg does not like paying his bills. Keep in mind that it is his pocket, in which the profits go into. Since that is the case, anything beyond small refund request have to be approved by him. Good luck on getting those taken care of.
Hmm, ok so since you were a EX-call center employee and seem to know the ins and outs of Teleblend please explain. Wait, are you trying to say that you and your group ran the company. We did let some people go, and it was for performance reasons plain and simple. If you were doing such a job running the company then why am I still working at Teleblend and you are posting on a former lies, and bitter half truths to stir up trouble. Given the nature of the name you choose to post as, and the things you speak of it sounds like you were only a tier1 person and therefore had no idea. That is unless this is Lisa Bickford hiding behind some name, and posting from a fake location.

So, if anyone wants to know the real story and not the heresy and lies being posted here by ex-employees that are bitter that they could not keep their job let me know. I am happy to talk to you.
--
Only TRUE Teleblend Support People are:
TeleblendGuy & TBSupport1
Support 877-252-4548 or Billing 877-488-5519
»teleblendsupport.net/support]]> http://www.dslreports.com/forum/remark,19904659 Wed, 30 Jan 2008 17:29:04 EDT Re: Teleblend Holding my # Hostage http://www.dslreports.com/forum/remark,19904315 howieh :
said by voiper :

They have three employees as of now.
Those three should be commended for the excellent phone service that they are providing me. to them!!!
--
Hey Buddy, can you spare a cycle? Join Team Helix ]]> http://www.dslreports.com/forum/remark,19904315 Wed, 30 Jan 2008 16:34:10 EDT Re: Teleblend Holding my # Hostage http://www.dslreports.com/forum/remark,19903988 anon : Oh it was a little more intense than that. It wasn't 20% who outright quit after the layoff at Teleblend in Mid-January, it was 90%. They have three employees as of now.

Find a new company, folks. I kid you not.]]> http://www.dslreports.com/forum/remark,19903988 Wed, 30 Jan 2008 15:43:02 EDT Re: Teleblend Holding my # Hostage http://www.dslreports.com/forum/remark,19894629 hvnbnd4vr : Was kind of funny, of the 20% that didn't get laid off in the second round, quit. Due to how awful USA Telephone is. Bill Fogg does not like paying his bills. Keep in mind that it is his pocket, in which the profits go into. Since that is the case, anything beyond small refund request have to be approved by him. Good luck on getting those taken care of.]]> http://www.dslreports.com/forum/remark,19894629 Tue, 29 Jan 2008 08:56:46 EDT Re: Teleblend Holding my # Hostage http://www.dslreports.com/forum/remark,19871841 TeleblendGuy : Yes, please post your proof of this. I think that I might have a little better insight into this story.... I am curious to hear the story and how it came about.]]> http://www.dslreports.com/forum/remark,19871841 Fri, 25 Jan 2008 10:40:24 EDT Re: Teleblend Holding my # Hostage http://www.dslreports.com/forum/remark,19860501 NumberStruck :
said by voiper :

I've heard that 80% of the staff has been laid off
80%? Wow.

Based on reported quality of customer service, that means... 4 people laid off? If true, I guess there is only one guy left to not answer phones, e-mails, trouble tickets, etc.

I'm guessing that it ISN'T true, but that's what a lot of people thought about sunrocket 6 months ago.]]> http://www.dslreports.com/forum/remark,19860501 Wed, 23 Jan 2008 15:38:47 EDT Re: Teleblend Holding my # Hostage http://www.dslreports.com/forum/remark,19858597 slow mo :
said by voiper :

by the way, I've heard a lot of very ugly things are happening behind the scenes at Teleblend. I would STRONGLY encourage moving to another carrier just as soon as possible. don't wait. I've heard that 80% of the staff has been laid off without warning (most of them two weeks before christmas with no warning and no severance) and the company is deeply in debt due to the corporate head Bill Fogg stealing money from the company and not paying their bills. The few folks remaining to answer customer calls have to pull 12 hour mandatory shifts with no days off, no incentives, nothing, and those are the desperate.

Hey voiper,

Can you provide proof on what you said? It would do a great service to TB customers here at BBR.]]> http://www.dslreports.com/forum/remark,19858597 Wed, 23 Jan 2008 10:27:50 EDT layoffs at the company (was: Teleblend Holding my # Hostage) http://www.dslreports.com/forum/remark,19854196 anon : It is true, Teleblend is not a CLEC. They don't actually own any numbers.

Carriers are in no hurry to allow number porting as there's nothing in it for them to do so. They only port numbers because the government tells them they have to.

by the way, I've heard a lot of very ugly things are happening behind the scenes at Teleblend. I would STRONGLY encourage moving to another carrier just as soon as possible. don't wait. I've heard that 80% of the staff has been laid off without warning (most of them two weeks before christmas with no warning and no severance) and the company is deeply in debt due to the corporate head Bill Fogg stealing money from the company and not paying their bills. The few folks remaining to answer customer calls have to pull 12 hour mandatory shifts with no days off, no incentives, nothing, and those are the desperate.

I already moved back to Verizon. No way am I getting caught with my pants down again.]]> http://www.dslreports.com/forum/remark,19854196 Tue, 22 Jan 2008 17:00:53 EDT