Re: New T1 customer report

Author	All Replies
Steve M join:2007-08-30 Seattle, WA	reply to mariolanning Re: New T1 customer report I would like to clarify the last line from tdumaine. Our large staff of T1 support leaves at 7 PM Pacific time. We are staffed 7 days a week. After 7 PM the calls are first routed to our general support staff,(thus tdumaine's comment) but once the service is identified as a T1, the call is routed to specialists in T1's. We have T1 staffing available 24/7/365. While we no longer actively post here on specific issues, there was awareness of Mario's issues throughout and the Advanced Services Group Manager was even involved in the process.
Steve M join:2007-08-30 Seattle, WA	to forum · permalink · · 2008-04-25 11:33:28 ·
mariolanning join:2002-04-19 Tucson, AZ	I worked with Ryan, a manager there and the issue was resolved to my satisfaction.
mariolanning join:2002-04-19 Tucson, AZ	to forum · permalink · · 2008-04-25 14:58:40 ·
tdumaine join:2004-03-14 Federal Way, WA ·Comcast	said by mariolanning : I worked with Ryan, a manager there and the issue was resolved to my satisfaction. Excellent
tdumaine join:2004-03-14 Federal Way, WA ·Comcast	to forum · permalink · · 2008-04-25 17:55:31 ·


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