approval from:
MackMarvel 
| No time for the existing customers? "We want our associates to spend their time helping customers as they are thinking about their wireless plans or looking at phones,"
In other words "Our employees are here to sell you stuff, after you buy we want nothing to do with you!" |
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| said by att sucks :
"We want our associates to spend their time helping customers as they are thinking about their wireless plans or looking at phones,"
In other words "Our employees are here to sell you stuff, after you buy we want nothing to do with you!"
What happened to that mantra about "service" being more important than products? Or about the customer being "always right"?
Shit heads. |
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| Ship High In Transit Heads. Sounds like fun.
Newflash... the customer is not always right, and more often then not wrong.
So Ms. Customer had her identity stolen, while I feel sorry for her, I'm sure what she is going through is dificult, why should a business change their business model because some poor sap was the victim of a crime?
Last time I checked, a business's main purpose is to make a profit. And if Ms. Customer doesn't like it, she can vote to make a change with her (stolen) pocketbook.
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| Talk about shit-that's pure gold there.
Exceptions to "policy" are made every goddamn day in this country, for the damndest things you can imagine. She got no cooperation from them, despite her circumstances? That's just shitty. The P/R nightmare created by a potentially damaging situation like this should be enough for some mouthbreathing middle manager somewhere to make just about anything disappear, before it becomes a nightmare.
quote:
Last time I checked, a business's main purpose is to make a profit
Really Sherlock Holmes? Really? |
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| reply to imanogre
bigger sigh |
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 KrKHeavy Artillery For The Little GuyPremium
join:2000-01-17
Tulsa, OK | reply to att sucks
Exactly. The idea is "Give us money, and shut up."
They don't want to spend any money on employees to actually talk to you about issues or problems. They just want you to pay them and go away. |
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KrKHeavy Artillery For The Little GuyPremium
join:2000-01-17
Tulsa, OK Reviews:
 ·AT&T DSL Service
| reply to imanogre
said by imanogre:Last time I checked, a business's main purpose is to make a profit. Explain how causing your customers problems and annoying them even when they have legitimate issues leads to increased profits.
Well, it does in a market with low or zero competition, but otherwise, they walk and you lose profit.
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"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!) |
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| reply to satellite68
Business make changes to policy all the time. Kudos to them.
Should they, but of course. Do they have to, no.
A business that refuses to budge on stupid policies will soon find itself without customers. But the business can choose what policies to bend and what policies not to bend. If this company doesn’t want to bend, that’s their right. And the customer can choose to go to another business.
Free market at it’s finest.
The naysayers (perhaps those that failed ECON101) deserve the biggest sigh here.
Then again, perhaps the conservative trade school I attended on North Avenue in Atlanta warped my mind. |
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Reviews:
·Acanac
| reply to satellite68
said by satellite68:Talk about shit-that's pure gold there. Exceptions to "policy" are made every goddamn day in this country, for the damndest things you can imagine. She got no cooperation from them, despite her circumstances? That's just shitty. The P/R nightmare created by a potentially damaging situation like this should be enough for some mouthbreathing middle manager somewhere to make just about anything disappear, before it becomes a nightmare. quote:
Last time I checked, a business's main purpose is to make a profit
Really Sherlock Holmes? Really? You're kidding right ? RIGHT ?!!
Adi |
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| reply to imanogre
said by imanogre:Business make changes to policy all the time. Kudos to them. Should they, but of course. Do they have to, no. A business monopoly that refuses to budge on stupid policies will soon find itself without customers where ever they choose to be. But the business can choose what policies to bend and what policies not to bend. If this company doesn’t want to bend, that’s their right. And the customer can choose to go to another business. Free market at it’s finest. The naysayers (perhaps those that failed ECON101) deserve the biggest sigh here. Then again, perhaps the conservative trade school I attended on North Avenue in Atlanta warped my mind. |
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| reply to KrK
The airlines do it everyday. Then again, maybe not such a good idea as they are pretty much all going to announce losses this quarter (if they haven't already). |
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KrKHeavy Artillery For The Little GuyPremium
join:2000-01-17
Tulsa, OK | So? Wrong doesn't mean another wrong is now OK. |
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| reply to imanogre
You keep using generic terms like "a business" and "this company" as if we're in Accounting 101 talking about the books for a fictional car wash we're learning accounting through...
But this is the Deathstar, a huge behemoth of a turd who's monopoly position is pretty well documented, so you're points about "free market" are, well, turd-ish at best. A customer who feels a telco choice is their best choice are stuck with no choice when there's only one game in town for telco products. |
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| reply to adisor19
no, i'm not |
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| reply to satellite68
But there are other alternatives.
For phone service = VOIP, Cellphones
Internet service = Cable, other DSL providers.
Seems like it's not a monopoly to me. Hell, you can even get a phonebook through Yellowbook now. Now while I don't disagree with you that the company you are referring to is very likely an overgrown and overripe turd, if the company wants to be a turd, it's in their right to be one.
If as a consumer you don't like the service available, the solution is simple. Switch. Bitch, gripe, and yell that the company has did you wrong all you want. In many cases you may be right. But the bottom line is, if as a consumer you don't like how you were treated..... vote with your pocketbook.
By the way, excellent response Satellite. All to often many of the response on this board are nothing short of childish -- especially the one word replies. Yours obviously shows a bit more intelligence then most. |
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Host:
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| quote:
If as a consumer you don't like the service available, the solution is simple. Switch. Bitch, gripe, and yell that the company has did you wrong all you want. In many cases you may be right. But the bottom line is, if as a consumer you don't like how you were treated..... vote with your pocketbook.
Or stay and fight. Particularly if you're in a competitive area with few to no choices. You were going to say that next, right? |
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| No, fighting takes to much time and I consider my time valuable. If you want to stay and fight, feel free. Do it all you want, but just because no one has stepped up to the plate to compete, doesn't mean a business should change their business model. |
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 SlG
@sbcglobal.net | reply to imanogre
Wow I can't wait until something like this happens to you. It will definitely be Karma. Post here when it does... |
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