 KrKHeavy Artillery For The Little GuyPremium
join:2000-01-17
Tulsa, OK
 ·AT&T DSL Service
| This is typical.... Use our Automated system or pay extra ... Problem is, THEY screw up (billing error, for example) and you CAN'T use the automated system, it *requires* a customer service rep to fix..... The second they start charging me to fix their screwups ....  It's already a huge waste of our time. How come we can't charge THEM for wasting our time?
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"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!) |
