KrK
Heavy Artillery For The Little Guy
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join:2000-01-17
Tulsa, OK
 ·AT&T Yahoo
·AT&T DSL Service
 ·Cox HSI
·AT&T Southwest
| reply to en102
Re: What is going on?
Personally, I find them handy and like automated systems, for what they are. They are useful and quick... beats the long hold times.... And I also understand the business saving money too... it's a win/win all around.... AS LONG AS when I really *DO* need a customer service Rep, THEY ARE THERE.
IE if you can't use the automated system due to some problem, and need to speak to a rep, if they are there, then that's what I call good service. Even a few minutes hold is ok... but being told to call later, or huge wait times, or FEES for talking to the Rep... No way. That's really crappy customer service.
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"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!) |
