| tax on the incompetent while I disagree with fees to pay bills, I do think any customer service rep should be empowered to impose a penalty charge for grievous stupidity.
Maybe that's what they're doing here.
Charge the fee, then waive it for anyone smart enough to dispute it.
I know when people would call in and ask "what's this $.45/minute charge for using 100 more minutes than I had in my plan..." I desperately wanted to choke them to death.
The charge sucked - but it wasn't remotely complicated.
People who try to get over by playing stupid need to be drowned in a gunny sack. |
