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Escalation? »
« New high speed tier and price increases.  
AuthorAll Replies

cscottm

join:2002-05-09
Kent, WA
·Qwest.net

reply to cscottm
Re: Phone # says one speed, address says another

So I called & was pretty much told that even though my # & address showed two different speeds, the only way I could get it at the moment was to either wait & see if my line actually shows it qualifies faster or to order a 2nd line & take a gamble that it won't qualify for the faster speed.

So my questions are:

1) Since my address/ phone # show differently, does this mean that the new line would come from a different co/rt, or more then likely the same co/rt that I am connected to now?

2) If it came from a different co/rt, would they need to run new wires from the junction box outside to inside?

The reason is that I live in a apt complex & would want to use the wires that are already running inside.

A couple reasons why I am thinking about taking the gamble are, I want to change the phone # anyways & since it looks like the most it would be is around $50, I figured I have lost a lot more going to a casino.

Thanks!!


dmconwa1

@qwest.net

The qualification tool looks at several factors to determine the speed available. Your line only qualifies for 1.5, but if the tool is showing that your address qualifies for 3M then then you could add a 2nd line or a standalone dsl line that would get provisioned at 3M. If your apartment is wired for 2 lines then I would setup your service on a seperate bill and then disconnect the other account. If you want to try it let me know.

Disconnecting and reconnecting won't do anything for you since they would still be using the same pair to get you service.
Forums » US Telco Support » QwestEscalation? »
« New high speed tier and price increases.  


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