Contango
join:2005-01-05
Buena Vista, CO
| [DW6000] HughesNet IT Reliably Unreliable
I wish I had placed a bet.
HughesNet sent a recent email announcing an upgrade to their email service. My opinion of HughesNet IT was fully confirmed by the fact that the email is not back up and working on schedule.
My opinion of their customer communication was fully confirmed by the fact they can't even have a consistent announcement of availability.
HughesNet Email of 4/23/08: "Between 6:00 p.m. April 26, 2008 and 6:00 a.m. Eastern Time April 27, 2008, you will not have access to your Hughes.net email account."
"Customer Care" Website Announcement viewed on 4/27/08:
"Between 6:00 pm Eastern Time on April 26, 2008 and 8:00 am on April 27, 2008, customers will not be able to access Hughes.net email to perform any email activity."
It is now 11:25 am EDT and still no email access.
I submit this as a HughesNet service "classic."
I know that many use other services to provide email but I stubbornly continue to use HughesNet email and believe that an ISP should provide a competent email server.
I can only hope that they will provide me, as promised, with the means to disable their antispam and antivirus features. The last thing I need is a HughesNet implementation of a filter that will screen out email without me seeing it.
Thanks.
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HughesNet DW6000 CE/ G11 91W/ 1370 MHz/ XP SP2/ Software v 4.3.3.5 |
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Just Rachel
Old Dog Learning New Tricks
Premium
join:2003-07-10
Mccloud, CA | I'm sorry for your troubles.  |
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sdesper
@direcpc.com
| reply to Contango
It's now Monday night, 04/28/08. Still no email. Down for 48 hours. I sure will have some angry customers when it comes back up. I am livid.
The Hughes website could have some better tracking of this problem. Like dates and times.
I tried to download email early this morning, and I must have hit it when they had it running. It was trying to download 515 old messages, which had already been downloaded over the last 2 years. This was on ONE of my 4 email addresses. The one with the lightest use.
I cringe to think what it will try to do tomorrow. |
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Mark440
@myvzw.com
| reply to Contango
I think the biggest problem is that we don't get the joke.
Since the upgrade - I am still getting email dated BEFORE the upgrade.
Being an IT guy myself, I can definitely appreciate the mega-task of doing the upgrade. BUT - you always have a back-out plan when the primary plan fails. They didn't - or at least they were unconcerned with the inconvenience to their customer base.
Me? I spent yesterday afternoon cleaning up the mess that occurred when I rammed down the pole and dish after switching to Verizon USB wireless. Sure they have 5g per month limit - but I'd rather be able to actually USE the internet than look at some huge dish that requires a $125 tech visit every 4 months or so. b-bye hughes!
PS - pics available of dish and pole in loader-bucket of tractor...  |
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