Re: Hughes email upgrade? in HughesNet Satellite

Re: Hughes email upgrade? in HughesNet Satellite http://www.dslreports.com/forum/r20395154 en Sat, 11 Oct 2008 13:53:41 EDT Sat, 11 Oct 2008 13:53:41 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20510566 watchman57 : Hi Folks,

Well obviously at this point since no one has posted in a while, things are more less back to the status quo. I haven't had any problems with email since around 5/1 and the old ones have pretty much trickled back in as far as I can tell.

The fiasco that Hughes perpetrated on us was pretty pathetic! This was another stellar example of corporate and technical incompetence by Hughes! I certainly don't have any sympathy for this company and their idiotic blunder. The technical support and service is about as bad as you can get! Their lack of a proper response to such a blunder perturbs me to no end! It tells you a lot about what they think of their customer base.

Best Regards,
Chris
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HN7000S Pro Plus,SAT G11 Transnsponder 1410, RSL 82-87,100 mbps Hardwired using Netgear 8 port router, IE 6.02 & NIS, 3 Clients running XP Home,1 Client running XP Pro,]]> http://www.dslreports.com/forum/remark,20510566 Tue, 20 May 2008 08:16:42 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20444430 InsnWizard : I haven't noticed any more crap mail than I had before but today I got emails carry the dates of 4/30 & 5/1. Sooner or later I may actually get all the emails I missed.
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Beware of what's in the Shadows!!]]> http://www.dslreports.com/forum/remark,20444430 Wed, 07 May 2008 09:03:35 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20439089 krwest : Yeah Greg, I finally got a couple of regular emails from Sunday down time. Also got more spam then would also from that same time frame. As I'm writing this waiting on email I know is coming through. I sent and received test mail, not ones waiting for though.
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Hughesnet/isp.com/DW6000/Satmex5/1070,3 desktops( 1 XP,2 Vista) ,3 laptops ( all XP),static dish,1 portable dish]]> http://www.dslreports.com/forum/remark,20439089 Tue, 06 May 2008 10:44:49 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20439004 K1DEU : Send SMTP now Finally Working.

Configured in Thunderbird (Open Source Mozilla) as SMTP and mail.hughes.net with a user name of name@hughes.net

I dual boot WinXP Sp2 and Ubuntu 8.04 and run Thunderbird in both OSes's with a common profile (mail folder) in a NTFS partition.

Anyone who doesn't have Yahoo or Hotmail for backup needs attention! 73, John K1DEU

Perhaps Hughes will now send out an apology letter for the slightly more than 6 hour outage and losses !!!
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HN7000s Small Off |.98 | 2watt | house wall mount| G16 V-TX| 1210 |RSS 94 |Ubuntu 7.10 OS|www.spiritualpeaceproject.com]]> http://www.dslreports.com/forum/remark,20439004 Tue, 06 May 2008 10:29:51 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20438425 grohgreg : All's apparently not yet lost. I just had a couple of 28 April emails straggle in overnight.

//greg//]]> http://www.dslreports.com/forum/remark,20438425 Tue, 06 May 2008 06:54:11 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20424623 Y_Soitenly : As far as I'm concerned, Hughes can do whatever the hell they want with their email system from now on. I've switched all accounts to Gmail and have them configured to come into OE so if Hughes wants to keep making their two steps backwards upgrades then fine. They can even stick their email system where the sun don't shine for all I care. :D]]> http://www.dslreports.com/forum/remark,20424623 Sat, 03 May 2008 02:27:24 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20423771 TexasHippie : I just got an email from Hughes. It was from when I contacted them about the email outage, so they marked it wrong. Guess they didn't want a bunch of bad surveys for email (dis)service. What do you think I should say in the survey? :D

Duane
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Information pertaining to this specific contact experience (i.e. date and reason for the contact, as recorded by the customer service representative) is listed below.

Customer Name: Me
Address: Mine
Case ID: 1392XXXX
Contact Date: 04/27/2008
Contact Reason: Services - Browsing - NOC Outage

Please tell us about your support experience by completing the online survey located at:

(Link deleted)

Your feedback is important to us.

Sincerely,

HughesNet Customer Support
Hughes Network Systems, LLC
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HN7000S Pro Satmex5 970 MHz 117W H/H Router 66.82.158.95]]> http://www.dslreports.com/forum/remark,20423771 Fri, 02 May 2008 22:05:24 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20421981 dragonflyme : I am not geting many messages form the outage time, what i do get is mostly SPAM. However now I am getting duplicate messages on a regular basis. ]]> http://www.dslreports.com/forum/remark,20421981 Fri, 02 May 2008 15:31:54 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20420981 anon : I really think they are lost. I sent myself some test messages from work that where bounced back and then resent and never bounced back again. And we have our own mail server.]]> http://www.dslreports.com/forum/remark,20420981 Fri, 02 May 2008 12:02:02 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20420536 laserfan :

Does anyone here know for certain, has HN given-up on upgrading to the other service provider?

I guess nobody knows so we'll have to wait and see.

Although I didn't save my "test" messages (sent from AOL to a HN account during the outage) I do remember getting a bounceback msg as "undeliverable". Therefore I find Hughes' statement about "no emails lost during transition" to be ambiguous at best. It seems clear to me that at least any bulk emails (which would likely ignore "undeliverable" bouncebacks) are lost forever. If any real/substantive msgs had been sent during the outage I would expect the sender to have re-sent or otherwise contacted us about them?
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DW6000CEv5.4.1.11, G13/H1@127W, 1270MHz, SigTyp74, Toshiba Magnia SG10, LinksysBEFW11S4w, Airlink8portswitch, AirlinkAR410Wwireless, 10-20clients & 6+OSes]]> http://www.dslreports.com/forum/remark,20420536 Fri, 02 May 2008 10:36:15 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20415977 Contango : Some emails do not appear to have been "safely and securely stored" as claimed by HughesNet on their Customer Care announcements.

I know that there was some bounced email (as reported by others) but I think some other non-bounced email may have been lost. I was able to receive and see a few incoming emails on the new Webmail site (my.hughes.net) on Monday. Today I cannot access my.hughes.net (IE cannot display the webpage) and the old Webmail site (mail.hughes.net) has no messages in the inbox. I also haven't seen these messages appear through OE which appears to be working normally now. Assuming these were not "bounced" this means that the sender is not aware of an email problem and I don't have the email.

I guess it's still possible that these emails may be safely secured and stored but if I can't access them they're as good as gone.
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HughesNet DW6000 CE/ G11 91W/ 1370 MHz/ XP SP2/ Software v 4.3.3.5]]> http://www.dslreports.com/forum/remark,20415977 Thu, 01 May 2008 11:56:29 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20415655 anon : Help...As of this morning Thursday May 1st) I am getting emails on my Hughes email account but I still can't send anything. Is anyone else still experiencing this problem. Any ideas on how to fix it? My hubby has his computer in another room with the same settings as mine and he is no longer having any problems. I am about to snatch all my hair out! I can't believe how much time we have all wasted in our day to day lives trying to right this wrong! PLEASE HELP!]]> http://www.dslreports.com/forum/remark,20415655 Thu, 01 May 2008 10:51:35 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20415398 laserfan : Does anyone here know for certain, has HN given-up on upgrading to the other service provider? Are we done with this? Their customer site is unclear, says only:

"After an in-depth review of the situation we decided to switch back to our previous email system. All of your emails during this transition period (sent and received) were safely and securely stored. The system began delivering the stored email today and will continue throughout the day and tomorrow, Thursday, May 1, 2008."

No word about: "We'll try this again in the near future" or anything.
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DW6000CEv5.4.1.11, G13/H1@127W, 1270MHz, SigTyp74, Toshiba Magnia SG10, LinksysBEFW11S4w, Airlink8portswitch, AirlinkAR410Wwireless, 10-20clients & 6+OSes]]> http://www.dslreports.com/forum/remark,20415398 Thu, 01 May 2008 09:54:11 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20414327 anon :

said by JungleJane

:

Hi Scubby, I had the same error message for a while. Closed the webmail, closed down the computer and reopened it after 30 minutes. Worked for me, got messages through Outlook again. I assume it had to do with webmail being open at the same time as Outlook tried to download. Not sure, though. Good luck!!!

A few hours ago Outlook downloaded everything that I saw on webmail. Everything seems OK with the exception of the lost email. -What a mess!]]> http://www.dslreports.com/forum/remark,20414327 Thu, 01 May 2008 00:25:02 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20413717 jaquino : I was able to access webmail via my DSL connection at my work, but am unable to connect to it via my Hughes satellite link at home. I had a few emails trickling in when I was able to access it today, but nothing now and still can't get anything through Windows Mail. Maybe it's because we're in Montana and last on the list for presidential primaries and email fixes *sigh*.]]> http://www.dslreports.com/forum/remark,20413717 Wed, 30 Apr 2008 22:24:17 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20411889 snowman41 : Thanks Jane,

That worked for me also.

Still moving to gmail though.

Snowy

***

said by JungleJane

]]> http://www.dslreports.com/forum/remark,20411889 Wed, 30 Apr 2008 16:18:54 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20411764 InsnWizard : Some of my weekends mails are trickling in and landing in the right date spot. They may be putting them back slowly so they don't crash the system.
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Beware of what's in the Shadows!!]]> http://www.dslreports.com/forum/remark,20411764 Wed, 30 Apr 2008 15:55:25 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20411727 anon : Outlook has finally been able to download the email that showed on the webmail site. All of the messages are from today. Webmail shows no mail so I am assuming that most of the mail from Sunday thru Tuesday has been lost.]]> http://www.dslreports.com/forum/remark,20411727 Wed, 30 Apr 2008 15:48:08 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20411650 newhorizons : mines working too ,thru Pista also.that amazes me..I signed up for ther G-mail also. really cool the way its set up huh.?]]> http://www.dslreports.com/forum/remark,20411650 Wed, 30 Apr 2008 15:37:15 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20411070 JungleJane : Hi Scubby, I had the same error message for a while. Closed the webmail, closed down the computer and reopened it after 30 minutes. Worked for me, got messages through Outlook again. I assume it had to do with webmail being open at the same time as Outlook tried to download. Not sure, though. Good luck!!!
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HN7000S/1W, ProPlus, Linksys Wireless Router, XP2, Signal 87]]> http://www.dslreports.com/forum/remark,20411070 Wed, 30 Apr 2008 14:01:55 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20410747 Richc1958 : just got a huge down load on outlook...you need to open the email and check the headers on when they were truly sent as the dates that appear in your inbox do not match the message off by days at times.]]> http://www.dslreports.com/forum/remark,20410747 Wed, 30 Apr 2008 12:57:22 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20410738 anon : I see plenty of email as webmail but none of it is getting to Outlook. I get the following error message:

Task 'mail.hughes.net - Receiving' reported error (0x8004210E) : 'Your mailbox is temporarily unavailable because another e-mail message is being delivered to it or another mail application is accessing it. The server responded: -ERR [IN-USE] user mailbox locked'

Any ideas?]]> http://www.dslreports.com/forum/remark,20410738 Wed, 30 Apr 2008 12:55:30 EDT Re: Action... http://www.dslreports.com/forum/remark,20410663 anon : Hi there,

I'm not an attorney...just a layperson. In the research I've done, we would need to show a measureable loss in order to be successful in a civil action. So, if you can produce emails or statements from clients or prospective clients that say you were fired as a result of the outage / never hired because of it...then could calculate the lost income - then we'd be onto something.

It would seem the best and cheapest thing to do is to write a letter and threaten civil action (if you feel strongly) if they do not credit your account for say 3 months of service because of this huge failure and the losses to your business. As I'd posted earlier, one fellow threatened civil action after an outage and the firm (not Hughes) had offered up 3 months of service fees.

I could probably get 10 clients to write an email expressing their frustration and how it cost time, money and reputational harm...Some folks had to call, others fax - one client even tracked down an affiliate to see what was going on. Not good, Hughes and it's all your fault... :(]]> http://www.dslreports.com/forum/remark,20410663 Wed, 30 Apr 2008 12:39:39 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20410621 anon : We are another business struggling with the loss of hundreds of emails over the past few days and now I can't get anything to go through outlook- there is an error each time. The strange thing is that my husband, on the same network in the same office, is getting hughes.net emails
and I can't get anything but an error. Go figure!!]]> http://www.dslreports.com/forum/remark,20410621 Wed, 30 Apr 2008 12:32:26 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20410592 anon : It can always get worse, but with Hughes never better. I'm in Neveda and I think I'll put my money on the latter.]]> http://www.dslreports.com/forum/remark,20410592 Wed, 30 Apr 2008 12:26:35 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20410270 JungleJane : Update from Paradise: Same here as with most of the others. No emails from during the outage, now everything looks like it is coming in ok. Maybe. And my 600 MB didn't come again either, phew. But I switched everything to gmail anyhow now, can't afford to loose more than already. Looking forward to their next attempt to mess up their email system with an upgrade. Can't get any worse than this. Or can it? :huh:
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HN7000S/1W, ProPlus, Linksys Wireless Router, XP2, Signal 87]]> http://www.dslreports.com/forum/remark,20410270 Wed, 30 Apr 2008 11:11:24 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20410254 anon : It appears that current mail is showing up in webmail but not in Outlook. Nothing from Sunday thru Tuesday.]]> http://www.dslreports.com/forum/remark,20410254 Wed, 30 Apr 2008 11:08:40 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20410096 InsnWizard : I'd make them bark like a dog on main street and charge them premium rates for every second it takes to straighten out the mess. On the other hand if I were Hughes I'd be charging th supplier who f'd up so bad even more.
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Beware of what's in the Shadows!!]]> http://www.dslreports.com/forum/remark,20410096 Wed, 30 Apr 2008 10:29:22 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20410076 anon : LOL Looks like Hughes's new and improved email provider obviously can't handle their traffic. As a result Hughes has repointed their mail back to Tucows. I wonder how Tucows is handling this, customer trying to leave then coming back. Too funny]]> http://www.dslreports.com/forum/remark,20410076 Wed, 30 Apr 2008 10:23:54 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20409955 InsnWizard : Sending and receiving through Outlook. Only real messages are from around 9:00 pm cst last night trough today. Couple of spotty mails from over the weekend came through yesterday early afternoon but nowhere near the amount I should get.
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Beware of what's in the Shadows!!]]> http://www.dslreports.com/forum/remark,20409955 Wed, 30 Apr 2008 09:58:05 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20409949 anon : To Legalbeagle...........
Now there's a thought, a Class Action suit. Like others I too have an international business, and several 'alert' notifications that I receive daily - none of which arrived and I'm still waiting for them.
Do we have a case? Is anyone else out there thinking the same way? ]]> http://www.dslreports.com/forum/remark,20409949 Wed, 30 Apr 2008 09:57:16 EDT Re: Wednesday: Getting and Sending New Email...Old seems to be http://www.dslreports.com/forum/remark,20409936 Richc1958 : cant send from outlook either.....so i think they still have issues let me know if anyone has the same thing thanks]]> http://www.dslreports.com/forum/remark,20409936 Wed, 30 Apr 2008 09:51:21 EDT Wednesday: Getting and Sending New Email...Old seems to be lost http://www.dslreports.com/forum/remark,20409919 anon : Well,

Unless Hughes pulls some miracle out of their shorts I think all of the emails from Friday-Monday night (at least here) are lost forever.

We've only received emails from late Tuesday and this morning - nothing from Friday eve until sometime Tuesday.
Since my clients report getting their emails rejected, I'm inclined to think they went off into cyberspace.

Per LegalBeagle's note - A class action was suggestion on previous pages. I should call our state's infamous Jeffrey Feiger :)

Take care all -]]> http://www.dslreports.com/forum/remark,20409919 Wed, 30 Apr 2008 09:47:33 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20409913 Richc1958 : email kind of working. Have not seen mail via outlook since last night a 8 pm. Mail is sort of showing up on web mail....looks to me that they still have issues..........]]> http://www.dslreports.com/forum/remark,20409913 Wed, 30 Apr 2008 09:44:32 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20409882 tatanka : It's Wednesday Morning, I still didn't get any emails from Sunday and Monday]]> http://www.dslreports.com/forum/remark,20409882 Wed, 30 Apr 2008 09:37:40 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20409518 snowman41 : Webmail working here. I can also send through Vista Windows Mail, but not receiving anything through it.

Here's one posting to a stock blog on the outage...

»www.bloggingstocks.com/2008/04/2···-outage/

Snowy

PS - I just signed up for Gmail. It looks like it has a lot of flexibility. Probably a good idea anyway as I am hoping for wireless coverage in a couple of months.

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Hughes HN7000s 1.0 Mbps/200 Kbps 375 MB Cdn Plan G16/99W 1230mhz .98m 2w RSL93 ACP75 DLink624 XP & VISTA]]> http://www.dslreports.com/forum/remark,20409518 Wed, 30 Apr 2008 07:45:44 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20409503 voofie : My Hughes mail began working normally through Outlook around 2pm yesterday (April 29). I'm a stone's throw from the Germantown, MD, NOC. I have lost countless email, however, according to senders, including test mail that I sent myself from Yahoo and G mail.
I just came off "Chat" with Hughes Support, where I was told that the "Enhanced" Web Mail has been scratched for now. I sure hope the engineers don't pull this sort of thing again!
Wondering why Hughes doesn't integrate a spam system similar to EarthLink's, where incoming messages are checked against the client address book? Any incoming that doesn't match up with address book are returned to sender with a verification/authentication request. Forget the filters. There is little room for error this way.]]> http://www.dslreports.com/forum/remark,20409503 Wed, 30 Apr 2008 07:38:58 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20409501 krwest : just was online with customer care about different matter. Still says about upgrade was a bust, no fake!!!!, but that all should getting normal email. Webmail is old site format.
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Hughesnet/isp.com/DW6000/Satmex5/1070,3 desktops( 1 XP,2 Vista) ,3 laptops ( all XP),static dish,1 portable dish]]> http://www.dslreports.com/forum/remark,20409501 Wed, 30 Apr 2008 07:38:15 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20409488 jaquino : I'm in Montana, and can't even access the webmail at all at this point. Haven't had anything get through since Saturday.]]> http://www.dslreports.com/forum/remark,20409488 Wed, 30 Apr 2008 07:32:07 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20409467 krwest : Finally, when I started the computer and OE I got email. Not from the "upgrade" era. But normal Today's mail. Even sent first test email, and received it at back up account. Now for all the "stored" email, that may or may not be coming. Somebody must have had their fillings pulled out to pay for the reversal of "upgrade." Thanks for all the information and help with this issue. I know that they haven't seen or heard the end of this issue.
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Hughesnet/isp.com/DW6000/Satmex5/1070,3 desktops( 1 XP,2 Vista) ,3 laptops ( all XP),static dish,1 portable dish]]> http://www.dslreports.com/forum/remark,20409467 Wed, 30 Apr 2008 07:16:56 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20409427 anon : Maybe a class action suit?]]> http://www.dslreports.com/forum/remark,20409427 Wed, 30 Apr 2008 06:51:50 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20409423 anon : I started to receive mail in my webmail box very early this morning but nothing to my Outlook - then I started to send test mails back and forth...I found out if I went to Outlook and changed the setting under Accounts I started to receive mail by "unchecking" "Log on using Secure Password Authentication"...don't know why it makes a difference but started to receive mails immediately. BUT, have not received ANY new mails during the so-called upgrade period! So, I am going to stay logged in under webmail as I monitor today's activities. I have sent out notices to all of our important clients to use our "other" domain server service which was never affected. BTW: We do have an International business and was probably affected but how do you put a $$$ value on the lost activity? I say to Hughes - when it is not broken do NOT fix it! Some heads ought to roll on this fiasco.]]> http://www.dslreports.com/forum/remark,20409423 Wed, 30 Apr 2008 06:48:10 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20409417 anon : Mine is finally up after 3 days but not getting e-mail from the days when it was down. By the way called the CEO of Hughes office about dinner time last night.....nobody answered, no voice mail, nothing......what great service. ]]> http://www.dslreports.com/forum/remark,20409417 Wed, 30 Apr 2008 06:42:13 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20408437 anon : So, Meme in VA,

You seem to be the only one getting emails from the period during which Hughes was down. Strange.]]> http://www.dslreports.com/forum/remark,20408437 Wed, 30 Apr 2008 00:12:28 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20408674 anon : It's 10:33pm CT and email is NOW trickling in via Thunderbird (not webmail). New seems to be coming in fine and the old are trickling in about 2-3 per hour, and they do have the original date and time on them. My guess is they are having to dig through mass quantities of email during the time they were down to somehow get them to us. And they do appear to be working backwards 29th, 28th, 27th etc.]]> http://www.dslreports.com/forum/remark,20408674 Tue, 29 Apr 2008 23:36:33 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20408403 anon : I keep getting the same emails over and over through April 28. Nothing new coming in - promises of new emails to come though! Wonder if this could be a terrorist attack!!!!!!!!]]> http://www.dslreports.com/forum/remark,20408403 Tue, 29 Apr 2008 22:36:58 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20408335 dmp : Am getting new emails from today, but not from late Saturday, Sunday or Monday yet.]]> http://www.dslreports.com/forum/remark,20408335 Tue, 29 Apr 2008 22:22:42 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20408326 krwest : must be some are working some aren't. Mine is not got email out on back up. Reply back was they got message back.
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Hughesnet/isp.com/DW6000/Satmex5/1070,3 desktops( 1 XP,2 Vista) ,3 laptops ( all XP),static dish,1 portable dish]]> http://www.dslreports.com/forum/remark,20408326 Tue, 29 Apr 2008 22:21:27 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20408306 chicosat :

Those are the settings I'm using and my email is coming through.]]> http://www.dslreports.com/forum/remark,20408306 Tue, 29 Apr 2008 22:18:37 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20408303 anon : I will definitely call the idiots in Maryland. How about continuous "redial?" The lynching sounds appealing too! What a bunch of crap they're giving us. I was told 15 minutes 36 hours ago! ]]> http://www.dslreports.com/forum/remark,20408303 Tue, 29 Apr 2008 22:18:22 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20408282 chicosat : I'm in Colorado. I stopped rec emails Saturday abt noonish. This morning, 7 o'c a.m. MST I was able to squeeze out 7 new emails. This evening at 8 o'c I have a total of 18 new emails. Associates' emails are getting through now and they're telling me they've been trying all weekend but their attempts were bounced back with an error message. I sent myself an email from my yahoo account on Sunday and have not rec'd it in my hughes mail as of yet.... and I don't expect I ever will. I'll say one thing about this email upgrade. While the huges.net email server was down, my internet browsing was snappin' !!! ]]> http://www.dslreports.com/forum/remark,20408282 Tue, 29 Apr 2008 22:13:01 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20408254 bigdawwg : My email is still not working. Is anyone receiving email yet?
Do we still need to use mail.hughes.net and smtp.hughes.net?]]> http://www.dslreports.com/forum/remark,20408254 Tue, 29 Apr 2008 22:06:33 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20408252 Raminto : NO!!]]> http://www.dslreports.com/forum/remark,20408252 Tue, 29 Apr 2008 22:06:26 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20408239 anon : Next question: Has anyone received any emails from those two days? ]]> http://www.dslreports.com/forum/remark,20408239 Tue, 29 Apr 2008 22:02:28 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20408231 anon :

said by johnny b :

Ok..who can and who cannot access new emails at this time. Maybe it regional right now...

I started receiving email on my hughes account about an hour ago 9:00 EDT. I believe that some/all of the email from
Sunday and Monday is lost since I sent mail from a Yahoo account to my hughes account and it was returned "undeliverable because can not make connection with server".]]> http://www.dslreports.com/forum/remark,20408231 Tue, 29 Apr 2008 21:59:10 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20408178 InsnWizard : GoDaddy fixed. Less than an hour. Maybe Hughes should let them handle their email.
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Beware of what's in the Shadows!!]]> http://www.dslreports.com/forum/remark,20408178 Tue, 29 Apr 2008 21:47:07 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20408167 InsnWizard : But GoDaddy had a notification the web site withing 30 minutes.
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Beware of what's in the Shadows!!]]> http://www.dslreports.com/forum/remark,20408167 Tue, 29 Apr 2008 21:44:51 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20408152 anon : We were asked to report in with our current HN email status, and I'm happy to say my accounts are working again! And I just sent a test and a reply back and forth, and they worked. (I access mine through web mail.) However there is missing mail from Sunday and Monday - who knows if we will ever get messages from those two days.
And...I was using my GoDaddy mail as a back-up, and what do you know, it's down right now. That seems too weird to be a coincidence - what do y'all think?
Linda
Houston, TX]]> http://www.dslreports.com/forum/remark,20408152 Tue, 29 Apr 2008 21:42:57 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20408098 anon : 30-Day Satisfaction Guarantee!
Yes, Hughes offers a 30-Day Satisfaction Guarantee. We want you to be happy with your HughesNet service. If you are not completely satisfied, just cancel your service within 30 days of activation, and return your HughesNet modem and radio (transmitter) to receive a refund of $200. Installation charges and other fees are not refundable.

The HughesNet modem and radio must be returned to Hughes, in good condition, within 60 days of your service activation in order to receive the equipment refund. Hughes will provide instructions on how to de-install and return your equipment. You are not required to return, and Hughes is not obligated to de-install or pay for the de-installation of the antenna, mount or any cables.]]> http://www.dslreports.com/forum/remark,20408098 Tue, 29 Apr 2008 21:31:48 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20408094 InsnWizard : The difference between Hughes and anybody else. My GoDaddy email dropped 30 minutes ago. I just went to their web site and there is a banner letting us know there is a problem. Banner comes up and stops the loading of the web site until you acknowledge it by closeing the banner. Yeah GoDaddy.
--
Beware of what's in the Shadows!!]]> http://www.dslreports.com/forum/remark,20408094 Tue, 29 Apr 2008 21:30:36 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20408080 anon : Here's my response from customer service Sunday night, received (so they say) Tuesday morning:

Dear Michael,

Thank you for contacting HughesNet Technical support. We appreciate the opportunity to assist you.

Michael, we are sorry for the inconvenience caused to you. I understand that you are experiencing an issue with your email.

I need to inform you that the upgrading process is almost over but some customers are not able to send/receive emails or not able to login due to overloading on the server. The good news is that our engineers are working on it and we are expecting services to be restored as soon as possible.

Based on the valuable feedback from customers like you, HughesNet has decided to make some important changes in its Webmail services.

Once the upgrade is done, you will be able to enjoy the Webmail applications with new enhanced features such as:

Hughes Net Webmail Features

AJAX based Hughes Net optimized Webmail interface
Faster mailbox downloads
Moving messages (Drag and Drop) and deletes are instantaneous
New and Improved Spam and Virus protection
New Address Book enhancements
A new Calendar
Each account includes 2 GB of storage.
Spam Protection - Provides protection against Spam messages for inbound mail traffic
Virus Protection - Provides protection against Virus messages for inbound mail traffic

Hughes Net Address Book Features

Auto suggestion of recipients based on address book entries.
POP/IMAP to local client Authenticated SMTP
Warnings on Phishing attacks
Signature
Built in trouble shooting (Send test message)
Hughes Net Calendar Features
· Calendar Sharing

· Private Events

· Recurring Events

· Invitations

· Meeting Planner

· Reminders

· Event Type and Colour Coding

· Event Search

· Calendar Print

· Daily, Weekly, Monthly, Yearly Views

Hughes Net Online Help

Integrated into mail.hughes.net
Self ranking
Allows User Rating
Searchable

Multi-layer control

· Mail.hughes.net has its own block list and bypass list

· Each user (email account) has its own block list and byp! ass list

· At each level, if an email address is in both the block ! and bypass lists, the block list will prevail

We care about our customers in Hughes Net. Therefore we want to make the technical support as accessible to you as possible. For more interactive support you may contact the Voice Support at 1-866-347-3292 and the Chat Technical Support at »customercare.myhughesnet.com/frm···port.cfm. As a token of our extended support, you may also simply contact the email support and ask for a call-back with the best number we may reach you at; a call-back will be duly assigned and the time will be communicated to you via email.

Thank you for choosing HughesNet, and we look forward to serving you in the future!

Please make a note of the reference number, it is 13932592. You can use this number for future correspondence.

Warm Regards,

Anya

HughesNet Technical Support

For further assistance you can contact us through the following:

Phone Support: 1-866-347-3292 and choose the following option in the IVR respectively.

Choose (1 >> 3 >> 2) for Technical Support.

Choose (1 >> 3 >> 1) for Billing Support.

Chat Support and Email Support: »customercare.myhughesnet.com

Once again thank you for contacting HughesNet Technical Support. For any issues, please get back to us.

--------------------------------------------------------------------------------

From : {deleted}
Email ID : {deleted}
CC :
Email Receive Date : 4/27/2008 5:36:16 PM
Billing Phone No : {deleted}
Case Status : Closed
Product : DW7000
Inquiry Reg : Email
SiteID : {}
Previous CaseID :
Current CaseID : {}

Problem Statement : COMMENTS=worst attempted upgrade i've ever seen ]]> http://www.dslreports.com/forum/remark,20408080 Tue, 29 Apr 2008 21:28:11 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20408061 tobicat : Mine are now working just fine.
satmex 5 1270 and 970, and 9000.
--
7000s, satmex5, 1270, dlink wireless]]> http://www.dslreports.com/forum/remark,20408061 Tue, 29 Apr 2008 21:25:02 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20408013 anon : Ok..who can and who cannot access new emails at this time. Maybe it regional right now...]]> http://www.dslreports.com/forum/remark,20408013 Tue, 29 Apr 2008 21:14:41 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20407934 anon : Been reading this site for the last couple of days, but had nothing new to add....until now.

I was out of town from nearly two weeks ago until last Saturday. Just now, my OE account downloaded all emails from the 17th through the 25th, but not those between the 26th--the day of of so-called upgrade--and today. I have just now received a couple of today's emails.

So something snapped loose at Hughes, but still, the question seems to be if we (or I) will get the emails affected by the....u hum...upgrade.]]> http://www.dslreports.com/forum/remark,20407934 Tue, 29 Apr 2008 20:55:50 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20407877 InsnWizard : Maybe Hughes is taking the latest DirecTv commercial to heart. They complain about their customers being awful and want to change them. Keep pissing us off and were all going to leave.
--
Beware of what's in the Shadows!!]]> http://www.dslreports.com/forum/remark,20407877 Tue, 29 Apr 2008 20:42:51 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20407850 io chico : If Hughes can't deliver true broadband, and they have over sold to too many customers, how are they going to ever be able to deliver all our email from the past 4 days?
--
hn7000s home plan| signal 87 | SatMex5 | 117 West | Vista laptop 3GB ram | XP 1GB ram | Ubuntu Dapper 512MB ram | Firefox only | ZyXEL router]]> http://www.dslreports.com/forum/remark,20407850 Tue, 29 Apr 2008 20:37:50 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20407773 Jack_in_VA : It just started working around noon today. We received an email from Hughes on each email account detailing the new system. My wife received one email from a friend that was sent this morning. Everything during the outage seems to be "lost".]]> http://www.dslreports.com/forum/remark,20407773 Tue, 29 Apr 2008 20:19:09 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20407694 JungleJane : Jack, that sounds too good to be true. Did you get all your emails from the last few days? Could you send something out and the person at the other end actually received it? If that is the case, then there is hope.

Me personally, I am getting an error message at one of my hughes.net accounts for the last 20 minutes (funniest I have ever heard: "Your mailbox is temporarily unavailable because another email is being delivered to it ..."), the other account tried to send 9 emails (I only wrote one test mail), and the sent email never arrived at its destination.
--
HN7000S/1W, ProPlus, DLink Wireless]]> http://www.dslreports.com/forum/remark,20407694 Tue, 29 Apr 2008 20:01:53 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20407651 Jack_in_VA : Email working fine here. My 3 accounts and my wife's 2 accounts up and running.]]> http://www.dslreports.com/forum/remark,20407651 Tue, 29 Apr 2008 19:50:50 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20407618 InsnWizard : You probably won't get any emails. Mine hasn't crashed in a couple of hours but I haven't gotten one email.
--
Beware of what's in the Shadows!!]]> http://www.dslreports.com/forum/remark,20407618 Tue, 29 Apr 2008 19:41:50 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20407607 JungleJane : AAAAH, glad you still have your humor. I think I lost mine in the meantime ... every day of this disaster a little bit, so there is nothing left really. Just finished deleting my 3000 emails from the web server that tried to come in through outlook. I will reopen my outlook now ... keep your fingers crossed! If I get those 600 mb again, I think I will just throw

1) either my computer out the window,
2) the hughes.net dish in the creek, or just simply
3) up

:mad:

And someone replied why should any of the news media care about us thousands of customers, who have to deal with this. I guess you are right, why should the news media pick something like this up? Nothing in it for them other than bringing out the truth and maybe painting a picture correctly. Guess that is not worth it.

And no, I don't think I should need to have a second or even third fallback account (which I actually do, but that is not the point). We are paying for the whole enchilada and should get our moneys worth. And if we don't, we should get something back. That applies to all other businesses, why not here?

URGH.
--
HN7000S/1W, ProPlus, DLink Wireless]]> http://www.dslreports.com/forum/remark,20407607 Tue, 29 Apr 2008 19:39:47 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20407603 InsnWizard : I haven't checked lately. When I had checked the $10 was just for the Earthlink name. There was no dial-up account. I need to talk to them again and see if I can use the equipment I have now, it's paid for.
--
Beware of what's in the Shadows!!]]> http://www.dslreports.com/forum/remark,20407603 Tue, 29 Apr 2008 19:38:34 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20407450 nyteez : Is it Happy Hour yet!!?? ]]> http://www.dslreports.com/forum/remark,20407450 Tue, 29 Apr 2008 19:10:23 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20407401 laserfan :

said by JungleJane

:

Wondering why no news service has picked it up yet??? Hello? Anyone out there? CNN? MSN? Fox? NBC? WSJ? Anyone?

Yeah, right. Hey, it's not that interesting! "Hughesnet tries to switch email providers and leaves xxx,000 customers w/o email for a few days."

Big deal. As I said (implied) before though, if you're a business owner and have your emails as busowner@hughes.net then you have made a big mistake...]]> http://www.dslreports.com/forum/remark,20407401 Tue, 29 Apr 2008 19:00:38 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20407379 grohgreg :

said by InsnWizard

:

I've checked Wild Blue. No difference in price or price for speeds. Can't go to Earthlink, they use Hughes systems and graciously charge an extra $10 to use them.

Wildblue customers just went through a massive upheaval like this after WB outsourced to GMAIL.

Earthlink may use Hughes hardware and signal path, but they provide everything else - to include email. And to be fair, that extra $10 pays for a backup dialup account

//greg//
--
HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/remark,20407379 Tue, 29 Apr 2008 18:57:03 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20407166 JungleJane : Still deleting ... now at about 1500 from 3000 ... the only new stuff coming in are ... now who would have guessed correctly??? ... Mail Server Error Messages ... for sent mails which is ridiculous because I haven't even attempted to send any yet. I have the feeling that they totally messed it up now.

Wondering why no news service has picked it up yet??? Hello? Anyone out there? CNN? MSN? Fox? NBC? WSJ? Anyone?
--
HN7000S/1W, ProPlus, DLink Wireless]]> http://www.dslreports.com/forum/remark,20407166 Tue, 29 Apr 2008 18:13:34 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20407070 dmp : Not only is my email still not working, but the web acceleration keeps going on and off and the download from the web is at less than 100 kbps. This is nuts.]]> http://www.dslreports.com/forum/remark,20407070 Tue, 29 Apr 2008 17:53:36 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20407026 InsnWizard : Mine is working although I'm not getting any email. It hasn't timed out in about an hour.
--
Beware of what's in the Shadows!!]]> http://www.dslreports.com/forum/remark,20407026 Tue, 29 Apr 2008 17:45:58 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406996 anon : I still don't receive messages. I sent two test emails and they haven't shown up yet. Two old messages is all I have.]]> http://www.dslreports.com/forum/remark,20406996 Tue, 29 Apr 2008 17:40:20 EDT Re: Battle http://www.dslreports.com/forum/remark,20406837 anon : FYI - In some research, I see that in April 2008, an overseas Internet firm was threatened w/civil action (from individuals, business owners and via a class action...in which case you much show a measurable loss).

One gentleman was turned down for a refund of services and he, as a small business owner, indicated in a written complaint that he would commence civil action unless the company provided compensation - using loss of business along with the consumer protection act language (in his country...probably similar to ours) which indicates that services was be useable (not exactly the term). The company came back and said they'd comp him for 3 months of service (which they then withdrew when he talked to the media). We should all...all Hughes customers go after them.]]> http://www.dslreports.com/forum/remark,20406837 Tue, 29 Apr 2008 17:09:42 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406764 krwest : Thanks for the update Jungle, :) probably good idea for all of us to check for what they're going to send us. ;)]]> http://www.dslreports.com/forum/remark,20406764 Tue, 29 Apr 2008 16:54:07 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406732 anon : cancelled my automatic payment option with them. They had the nerve to tell me they would charge me $ 5.00 to send a paper statement !. Well - they could send it with email - but who knows if I would get it.
So far I get emails, but only the once that were sent today. ]]> http://www.dslreports.com/forum/remark,20406732 Tue, 29 Apr 2008 16:48:37 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406725 JungleJane : Pulled the plug. Thanks Wizard. I hadn't thought about the fact that they could actually punish me with the FAP for THEIR mistake and incompetence. They must have dropped all the old stuff back into my account, because it was empty before. I am now deleting everything from their mail server, so I doesn't get pulled back in. Will take me a while ... I can only delete 50 at a time!!!! Maximum setting. Oh Gawd this is getting worse every day. And sorry, Compliance1, that's all my old stuff :-) none of yours in there. Trust me, you wouldn't want that!! Later ... with a sore thumb.
--
HN7000S/1W, ProPlus, DLink Wireless]]> http://www.dslreports.com/forum/remark,20406725 Tue, 29 Apr 2008 16:47:19 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406706 Richc1958 : call them i know that sucks but it might help]]> http://www.dslreports.com/forum/remark,20406706 Tue, 29 Apr 2008 16:45:12 EDT Re: I hadn't even opened the beer yet....I'm already slurring. http://www.dslreports.com/forum/remark,20406701 krwest : Got my test email back; as Undelivered mail!!!!!!!!!! Reason:
inbound.hughes.net.cust.securehostedemail.com[64.97.204.10] refused to talk
to me:
I'm waiting to see what all hits us.
--
Hughesnet/isp.com/DW6000/Satmex5/1070,3 desktops( 1 XP,2 Vista) ,3 laptops ( all XP),static dish,1 portable dish]]> http://www.dslreports.com/forum/remark,20406701 Tue, 29 Apr 2008 16:43:59 EDT I hadn't even opened the beer yet....I'm already slurring. http://www.dslreports.com/forum/remark,20406669 anon : Geez, I should work for Hughes based on my typing ability.
I promise to not ignore spell checker again....although I know you will forgive me.

D-I-S-A-S-T-E-R!]]> http://www.dslreports.com/forum/remark,20406669 Tue, 29 Apr 2008 16:39:14 EDT Re: Hughes ...look at the time. http://www.dslreports.com/forum/remark,20406649 anon : Well, look at the time: It's beer thirty on the Eastern Time clock. Wine or something else if you prefer.

I thought we'd be back up and running by now (cough, gag).
Yeah, and with the next spam email I get that says I won a $1 million prize from some other country's lotto - I'll believe that too.

Aside from time out of the office for a non-profit project I committed to...it will be a late night for us here in the office (if we actually get email). How about you?

I guess this is an excellent "drill" for some Internet attack that disaster-contingency plans try to prep us for.
Hear that Hughes? You're officially a D-i-a-s-t-e-r! ]]> http://www.dslreports.com/forum/remark,20406649 Tue, 29 Apr 2008 16:36:09 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406586 anon : sounds like your getting everyone elses.]]> http://www.dslreports.com/forum/remark,20406586 Tue, 29 Apr 2008 16:32:08 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406587 InsnWizard : Pull the plug on the connection. It'll time out but it's going to start all over when it's connected again. I bet you get FAP'd for 600 mb. Then you get a nice slow connection for 24 hours.
--
Beware of what's in the Shadows!!]]> http://www.dslreports.com/forum/remark,20406587 Tue, 29 Apr 2008 16:26:39 EDT Re: 3000 thousand emails? http://www.dslreports.com/forum/remark,20406576 anon : Holy cow...some of those must be mine!
This is news to me. I hope someone here can help.

Maybe their all SPAM...yikes. Good luck to you!]]> http://www.dslreports.com/forum/remark,20406576 Tue, 29 Apr 2008 16:25:20 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406560 JungleJane : GOODNESS GRACIOUS! How do I stop 605 MB worth of emails (over 3000) coming into my outlook mailbox????? I had nothing on the server! Anyone got an idea?
--
HN7000S/1W, ProPlus, DLink Wireless]]> http://www.dslreports.com/forum/remark,20406560 Tue, 29 Apr 2008 16:23:03 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406492 InsnWizard : I've checked Wild Blue. No difference in price or price for speeds. Can't go to Earthlink, they use Hughes systems and graciously charge an extra $10 to use them.
--
Beware of what's in the Shadows!!]]> http://www.dslreports.com/forum/remark,20406492 Tue, 29 Apr 2008 16:14:14 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406471 InsnWizard : Starting to get more and more emails through Outlook on all 3 of my accounts. Seems the spam filters at Hughes are working. Getting actual emails with the normal bs or 2 that I get daily.
--
Beware of what's in the Shadows!!]]> http://www.dslreports.com/forum/remark,20406471 Tue, 29 Apr 2008 16:11:25 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406421 Zeke62 : just received 6 emails - all dated today - can't send any.

:mad: get your act together Hughes.net]]> http://www.dslreports.com/forum/remark,20406421 Tue, 29 Apr 2008 16:03:28 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406401 Downrange : I currently run both Hughesnet and WildBlue - the 69.99 packages. First things first: I just finally received the activation email from this forum via HN, after more than 24 hours, but several test emails I sent myself didn't make it yet, so email problems persist. When I dropped my dial-up a couple of years ago, I kept the email address, as everyone had it, and it was worth 6.95 a month to keep it to me. Glad I did, as my business clients, who've gradually been using the HN email more and more could still reach me.
Now, the reason I joined this forum is to read up and reply about the HORRIBLE downgrading of service HN is doing nightly. WildBlue is not nearly as bad, btw. Typically HN brings in around 12-50 K after school's out; WB still comes in 100-300 or so. That said, I've been reluctant to give up HN, to date, since it works better sometimes, especially during the day. I've called and begged the local cable, DSL, etc. providers, but just live way too far out. No wireless either - most cell phones don't even work out here, so...
This email fiasco has almost been enough to push me over the top and cancel HN, btw.
Just venting a bit, and reporting on direct comparison of HN and WB.]]> http://www.dslreports.com/forum/remark,20406401 Tue, 29 Apr 2008 16:00:08 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406392 anon : Try this web site. www.gethuman.com works everytime.]]> http://www.dslreports.com/forum/remark,20406392 Tue, 29 Apr 2008 15:58:06 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406383 InsnWizard : Starting to get a few more email on the other accounts. They all have todays date. I know when some where sent and they were Saturday. You have to dig into the header section to see when the mail was really sent. It looks like their servers are tagging all the email as today.
--
Beware of what's in the Shadows!!]]> http://www.dslreports.com/forum/remark,20406383 Tue, 29 Apr 2008 15:56:11 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406340 Richc1958 : dish I believe is just Wild Blue no better than Hughes. In all reality at least for me Hughes has been pretty good over the years. Far better than dial up. there customer service sucks period. But so does almost every other US company nowadays. Call them get India..For example had to call the new ATT yesterday took 10 minutes to get to the prompt so i could ask for one. So this is not just Hughes. Yes this email fiasco should be an embarrassment for Hughes and they do need to pay for this....will they probably not .....so unfortunate but we can try....I do plan on calling Chase when the charge hits and contest it...and see what happens....]]> http://www.dslreports.com/forum/remark,20406340 Tue, 29 Apr 2008 15:48:08 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406322 InsnWizard : Anyone know hao Wild Blue is to have?
--
Beware of what's in the Shadows!!]]> http://www.dslreports.com/forum/remark,20406322 Tue, 29 Apr 2008 15:45:26 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406300 InsnWizard : Got one email account back through pop. No email on it but its worked 3 times in a row.
--
Beware of what's in the Shadows!!]]> http://www.dslreports.com/forum/remark,20406300 Tue, 29 Apr 2008 15:41:28 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406284 InsnWizard : Time to check with Dish Network. If their high speed is as reliable as their tv here when the contract is up I'm gone.
Can't put anything but satellite here anyway because of all the trees and hills.
--
Beware of what's in the Shadows!!]]> http://www.dslreports.com/forum/remark,20406284 Tue, 29 Apr 2008 15:38:11 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406268 anon : Just pulled down 7 emails from pop3 - all dated today. But nothing from before today as yet. But can't send! Go figure.]]> http://www.dslreports.com/forum/remark,20406268 Tue, 29 Apr 2008 15:36:02 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406263 krwest : I used a backup account to send to myself at hughes. Finally got 2 messages from today, nothing from Sunday on including my own message. Hopefully the messages and calls from us all will get these idiots to realize that they better have it right the first time, none of this "I think it'll work" attitude.
Can't send through hughes either.
--
Hughesnet/isp.com/DW6000/Satmex5/1070,3 desktops( 1 XP,2 Vista) ,3 laptops ( all XP),static dish,1 portable dish]]> http://www.dslreports.com/forum/remark,20406263 Tue, 29 Apr 2008 15:35:32 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406247 JungleJane : I wrote to the Wall Street Journal and informed them about our situation.
--
HN7000S/1W, ProPlus, DLink Wireless]]> http://www.dslreports.com/forum/remark,20406247 Tue, 29 Apr 2008 15:31:29 EDT UPS delivery (cans, et al) + Stupid attack http://www.dslreports.com/forum/remark,20406234 anon : I tell ya, those were the chuckles I needed. Thank you!
I followed up w/Drudge report as well. Thanks! Good idea.
Multiple complaints to same entities will result in some action, hopefully.

Yep, no more email. I got too excited...

Hughes has some bad ju-ju.]]> http://www.dslreports.com/forum/remark,20406234 Tue, 29 Apr 2008 15:29:17 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406227 Contango : It is NOT TRUE that all incoming email messages have been safely stored as claimed by HughesNet. Like the reports of others here I can personally verify that email attempted to be sent to me today was "bounced."
--
HughesNet DW6000 CE/ G11 91W/ 1370 MHz/ XP SP2/ Software v 4.3.3.5]]> http://www.dslreports.com/forum/remark,20406227 Tue, 29 Apr 2008 15:28:20 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406222 anon : DNS records changing back as well... Flushed the cache and now receiving (or at least starting to)....]]> http://www.dslreports.com/forum/remark,20406222 Tue, 29 Apr 2008 15:27:06 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406221 thstaff : Oh believe me, we have our own domain and server that is a real e-mail handler. We generally use the hughes accts to send news alerts, weather etc to.

You are correct, well worth the money to have a reliable stand by. We have a plain old dial up backup account as well since we are left without service in poor weather.

I learned my lesson with hughes years ago. Since they are our only current option, that is why we use them. The minute Verizon Wireless is done with their broadband wireless build here, we are gone. No question.]]> http://www.dslreports.com/forum/remark,20406221 Tue, 29 Apr 2008 15:26:44 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406205 anon : Well, now they've changed their status message...
Not only will they be switching back to the original web mail, but the whole customercare site will be down from 3 to 3:30 EDT...
Probably while they take the persons responsible for the "email upgrade" out back and shoot 'em... and show their replacements to their hamster wheels.

I've also been sucessful in logging in to mail.hughes.net (the OLD webmail address), and gotten into my email that way...
Of course, there's no NEW mail since Saturday night..
But it's a step.

This would be freakin' hysterical if it wasn't so inconvenient.
Paul F.]]> http://www.dslreports.com/forum/remark,20406205 Tue, 29 Apr 2008 15:25:15 EDT Re: Getting some emails - in bursts http://www.dslreports.com/forum/remark,20406203 anon : They got hit with a STUPID ATTACK!!!!!!]]> http://www.dslreports.com/forum/remark,20406203 Tue, 29 Apr 2008 15:24:40 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406202 InsnWizard : They were attacked alright. By their own ineptness as usual.
--
Beware of what's in the Shadows!!]]> http://www.dslreports.com/forum/remark,20406202 Tue, 29 Apr 2008 15:24:38 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406197 Contango : I did verify that Infostreet is/was the new email service provider. I believe the "upgrade" was switching over to Infostreet. I also verified that the switch to my.hughes.net instead of mail.hughes.net should be transparent to POP clients (i.e. you shouldn't have to change the POP address in OE).

In my conversation with executive care this morning I did ask why they didn't revert to their working email system and then work on fixing the "upgrade" problem while their customers had functioning email. It appears they are now trying to do this. I wish they had this as a contingency plan and implemented it as soon as it became apparent there were significant problems. They could have saved many of us a lot of trouble and maintained a better relationship with their customers.
--
HughesNet DW6000 CE/ G11 91W/ 1370 MHz/ XP SP2/ Software v 4.3.3.5]]> http://www.dslreports.com/forum/remark,20406197 Tue, 29 Apr 2008 15:24:03 EDT Re: Getting some emails - in bursts http://www.dslreports.com/forum/remark,20406187 Richc1958 : still cannot connect so it must be just working for some]]> http://www.dslreports.com/forum/remark,20406187 Tue, 29 Apr 2008 15:23:01 EDT Getting some emails - in bursts http://www.dslreports.com/forum/remark,20406175 anon : They may have the old system up - I'm getting a bunch of emails from Saturday....hopefully they'll keep coming! So, far a few regulars...lots of SPAM.

Someone mentioned to me they were wondering if Hughes was hit with an attack of some kind - could be why they are giving different reports of what happened. Thoughts?]]> http://www.dslreports.com/forum/remark,20406175 Tue, 29 Apr 2008 15:21:19 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406169 anon : OE is now loading 25 messages. They must still be holding the others in storage/hostage. :p]]> http://www.dslreports.com/forum/remark,20406169 Tue, 29 Apr 2008 15:20:10 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406112 anon : Its not tucows anymore. Complain to Infostreet. Hughes is falling back to Tucows this afternoon]]> http://www.dslreports.com/forum/remark,20406112 Tue, 29 Apr 2008 15:13:03 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406094 anon : alrighty....now I'm extra pissed off. I'm getting emails I sent on Friday back saying failure to send...that was pre-upgrade?!?!

I'll write those folks to complain too, thanks for posting the info here....this is war.]]> http://www.dslreports.com/forum/remark,20406094 Tue, 29 Apr 2008 15:10:37 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406092 etlee46725 : The UPS driver just dropped a package off from Hughes Net that had 2 lemonade cans and 23,000 miles of string. A note said I had to find the JATO rockets or a used Saturn 5 rocket to reach the Satellite. The materials will be billed on my credit card. ]]> http://www.dslreports.com/forum/remark,20406092 Tue, 29 Apr 2008 15:10:34 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406090 anon : it seems to be back up - old school web format. I'm missing message traffic though.]]> http://www.dslreports.com/forum/remark,20406090 Tue, 29 Apr 2008 15:10:31 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406040 anon : this just in...

Posted: 2006-08-29 by Ted Webersinn [send email]
Hughes.net email is in the dark ages!

Complaint Rating:
I had my email under Direcway for 4 years until somebody, without my consent and without amending my service contract, switched it to "Hughes.net." Now I cannot relay email, nor can I use another ISP to receive email. Under Direcway, I could use a local ISP which was on all of my stationary and internet accounts. This ISP had an excellent Spam and virus control which I could set the sensitivity and delete the spam myself. Now, I have no idea if there is any spam or virus control with Hughes.net because they have no settings for it. In my Eudora account which defaults to a "dominant" personality, Hughes.net will not allow the relay. In addition, they claim that some of my recipient's email addresses, one of which is my nephew, may have been forged and refuse to deliver the mail! I have tried to talk with techs from India, who even a Hindi couldn't understand, and he was hopeless. It is a mess and a breach of the original contract that I had with Direcway! I am prepared to set up a blog to fight these incompetents. If you want to help, pleas email me - although you may get a message that my address has been "forged."

»www.complaintsboard.com/complain···419.html]]> http://www.dslreports.com/forum/remark,20406040 Tue, 29 Apr 2008 15:00:25 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406033 anon : I've taken the steps to never have to deal with this issue again, Gmail is my new alias for my business that's been suffering with this drama. I'm a Realtor in a remote part of BC Canada, guess what service will not be getting recommended to my clients?!?!

And I'll add that in talking to the company in Canada, Galaxy Broadband, that deals with the Canadian hughes service I've been told (though the IT guy won't ever admit he said it to me) hughes is shaping traffic, and not to stress out about because the same will be happening to cable dsl users in the near future. Basically...the party is almost over for unlimited broadband period.]]> http://www.dslreports.com/forum/remark,20406033 Tue, 29 Apr 2008 14:59:36 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406009 anon : Still can't receive email from hughes.net accounts. I have posted the problem on both the FoxNews website and the Drudge Report site. Wouldn't it be great if Matt Drudge picked this up!]]> http://www.dslreports.com/forum/remark,20406009 Tue, 29 Apr 2008 14:55:51 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20406006 anon : NONE!]]> http://www.dslreports.com/forum/remark,20406006 Tue, 29 Apr 2008 14:55:22 EDT Re: State Attorney Generals + News http://www.dslreports.com/forum/remark,20405994 anon : I was the youngest child in my family and the only girl...so I'm sort of destined to be a pain in the butt.

Good job on the contact to the State of CA's AG.
I've contacted Fox. MSN is more difficult to reach.
Next up: Michigan AG (staff can be pitbulls and I respect that).

Any pressure will force them to deal with existing and future customers in an ethical fashion and will put the spotlight on them to pull in whoever it takes to fix this unbelievable debacle.

Have you seen that commercial where it shows a satelite being blown up and it says something like, "this is all it would take to (mess up your communications or something similar)? If I didn't have Internet...I'd start to think there a rocket went off (other than the one that went off in my head today from the stress).]]> http://www.dslreports.com/forum/remark,20405994 Tue, 29 Apr 2008 14:53:47 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405977 anon : Has anyone figured out how to get to your e-mail throught the Hughes web site? Can you tell which address is working at this time?

Thanks
I need Help]]> http://www.dslreports.com/forum/remark,20405977 Tue, 29 Apr 2008 14:50:20 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405947 anon : This is outrageous. Now they say they are switching back to the old system, which as far as I could tell was working ok before they messed with it. I do hope that heads will roll and that the stock price takes the hit it deserves. That should concentrate management minds somewhat. Soon as I can, I'm signing up with an alternative supplier, and far away from what is now the (unfunny) laughing stock of the tech industry.]]> http://www.dslreports.com/forum/remark,20405947 Tue, 29 Apr 2008 14:43:42 EDT Re: Got mail? http://www.dslreports.com/forum/remark,20405939 mainewtich : Hi, I posted yesterday that I had called the office of the president at Hughes, dial (301) 428-5500, press 0, tell the operator you want to speak with the executive office about the email problem. I just called them again and was told that they are sorry, blah, blah, but they have no idea when the email system would be up because they are working with the vendor on it. Also, chances are, any emails you may have sent or were sent to you during this time period of down time, may not have arrived and may be lost.

My email has been out since Saturday 4/26/08 evening and is still out. The little amount of use I did have was spam mail, the usual blue pill ads and one test to myself. Other than that, nothing. it was suggested that I have an alternative account (duh), of course I do, but that is not the issue. I pay for email with Hughes and use it for certain things and I want it back. I don't use the web based mail because the hughes internet connection is so slow it is really useless, so I use the pop on Outlook.

So guys and gals, it doesn't look as if this issue will be resolved anytime soon and it could be a week. I did get some satisfaction and if you call, you may get it to if you ask for it. So ask for it. ]]> http://www.dslreports.com/forum/remark,20405939 Tue, 29 Apr 2008 14:42:39 EDT Re: Beyond irked - Write for refunds and copy your state's AG http://www.dslreports.com/forum/remark,20405937 anon : Their latest post including the misspelled words

In a effort to improve your HughesNet email experience, we attempted a system-wide upgrade this past Saturday. Unfortunately, this upgrade has not progress as planned. The problems many of you have been experiencing with your HughesNet email service is a result of an unsuccessful transition. Be assured that all of your email before and during this transition have been safely and securely stored for transmission to you.

Effective today, we are switching back to our previous email system as swiftly as possible. We anticipate that all of the emails in your system up to Friday, April 25, will be arriving to you later today followed by your interium email, those sent or received from Saturday until now. Please continue to check our customer care website at www.myhughesnet.com for the most up to date annoncements on our roll back process. We apologize for any inconvenience you may have expeienced during this planned upgrade and appreciate your patience as we restore your email service to its fully operational status.

ok ok so when will it be operational again???]]> http://www.dslreports.com/forum/remark,20405937 Tue, 29 Apr 2008 14:42:20 EDT Re: Beyond irked - Write for refunds and copy your state's AG http://www.dslreports.com/forum/remark,20405915 Richc1958 : it is in their advertising and so you are paying for it no matter what they say to you on the phone. it is simple business law at least here in CA if you advertise it and say its part of a services you are being charged. Simple business law.....and i have sent an email to the AG here in CA the biggest liberal you ever want to meet who hates big business like Hughes. Actually what needs to happen is everyone call their credit card company or bank and contest next months charges and then see what they do.]]> http://www.dslreports.com/forum/remark,20405915 Tue, 29 Apr 2008 14:38:16 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405910 anon : Now I can't even get on the website-]]> http://www.dslreports.com/forum/remark,20405910 Tue, 29 Apr 2008 14:37:19 EDT What they say vs. What the Service Agreement Says http://www.dslreports.com/forum/remark,20405906 anon : They're trained to deny anyone a refund.

It all boils down to the service agreement...it's built in.
I know what you're saying...but why would Hughes customers using Hughes email not otherwise be due some sort of monetary consideration for their failure to meet ALL services?

Even most credible hotels will comp a customer with something if while you're staying in the hotel their pool breaks down and you're standing there with 4 kids in swimsuits. Stupid example but my caffeine level is low...time to refill.

Just my opinion and that isn't worth much, I'm sure. I hope one of you out there knows a really good joke...I could use a laugh right now and happy hour is still hours away.]]> http://www.dslreports.com/forum/remark,20405906 Tue, 29 Apr 2008 14:36:27 EDT Re: Got mail? http://www.dslreports.com/forum/remark,20405891 anon :

said by Compliance1 :

Seriously --- news should know.

I contacted MSN.
Fox is next.

The more people reporting this the better.

Maybe in the spotlight, Hughes will get some (or more) subcontractors working on that which they cannot fix themselves.

What a bunch of chuckleheads (can't write what I really want to call them).

I just sent an email to NBC news

]]> http://www.dslreports.com/forum/remark,20405891 Tue, 29 Apr 2008 14:33:23 EDT Re: Beyond irked - Write for refunds and copy your state's AG http://www.dslreports.com/forum/remark,20405860 grohgreg :

said by Richc1958

:

All plans include

Prove me wrong Rich. Callem up and demand a refund for the number of days you were denied email service. Then let us know if they're still saying "you can't get a refund because we don't charge for it"

//greg//
--
HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/remark,20405860 Tue, 29 Apr 2008 14:29:05 EDT Got mail? http://www.dslreports.com/forum/remark,20405812 anon : Seriously --- news should know.

I contacted MSN.
Fox is next.

The more people reporting this the better.

Maybe in the spotlight, Hughes will get some (or more) subcontractors working on that which they cannot fix themselves.

What a bunch of chuckleheads (can't write what I really want to call them).]]> http://www.dslreports.com/forum/remark,20405812 Tue, 29 Apr 2008 14:21:03 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405798 anon : I'm on it - emailing CNN. No email for me since Friday and no breaks on my 59 a month fee, crooks.]]> http://www.dslreports.com/forum/remark,20405798 Tue, 29 Apr 2008 14:17:56 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405754 Bill00 :

said by thstaff

:

Add me to the list of no e-mail since last Friday. Notta, nothing. Can't pop their system at all and their web version is not receiving e-mails either. What a wonderful way to do business.

I probably received my usual 150 to 200 emails per day during the same time period. Of course, none of them were from a Hughes account...

Since I am a believer in the adage that 'It is better to light a single candle than to curse the darkness,' I spend $5 to $8 per year to register a domain with GoDaddy and an additional $5 per year to host said domain(s) at ERice.net and mainly just use the domain/site for email.

I am aware that Hughes subs have a 'right' to Hughes email; however, it is worth the dollar or so per month to me to be rid of the aggravation and be reasonably sure my email will come through.

Hughes DOES solve problems if there are enough customer complaints. People complained so much about poor Usenet service that Hughes solved the problem by discontinuing it. Voila! No more complaints!

Sometimes it is worthwhile to reexamine what you wish for...

FWIW.

Bill.
--
HughesNet | DW7000 Pro (Non-static) | G3C | 95W | 1420MHz | Hor/Hor | Gateway 66.82.12.58 | CPQ/AMD Sempron 3200+ 1.79 GHz | 1.25GB RAM | XP Home/SP2 | LAN: WRT54G 3 x XP/SP2.]]> http://www.dslreports.com/forum/remark,20405754 Tue, 29 Apr 2008 14:11:03 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405745 anon : I have biz associates & friends getting bounce backs, undeliverable...so I highly doubt our emails are going to be captured...also, absolutely no phone support has been available & no recorded message w/ updates. My online update shows no reflection of a new timeline, it still quotes 6 am this morning as their fix time...hmmmm]]> http://www.dslreports.com/forum/remark,20405745 Tue, 29 Apr 2008 14:09:50 EDT Re: You've Got Mail! (Or yeah, that's right...you don't) http://www.dslreports.com/forum/remark,20405710 anon : Anyone receiving any emails is lucky...we got 1 client email and a couple spam this morning - since then nothing.

Heck, I might even be happy to read about penis enlargement via email as of right now (kidding...I don't have that particular appendage).

Tried logging into Web mail and it just boots me off. That's been consistent since the weekend(at least for us). Seems some folks in other locations can log into Web mail and get at least a few messages here and there.

Thank you for the update from Maryland (can't believe someone actually called a customer!)- although I agree w/Nevada that we should fly out and have a "meeting". It is kind of everyone to share their updates!

Every single client (of our two firms) who has sent us an email - starting as of last Friday late afternoon - has had their message bounce back with a rejection!

I wish some national news service would get a hold of this...tar and feather; tar and feather.

I'm wondering if TwoCows booted Hughes...maybe (per previous note on their accounting issues) Hughes has accounting issues with their service providers. Nothing surprises me, especially when I hear of another service provider in the picture.

Thank you to the person who outlined the services included w/the Internet service -- I truly believe the AG office in each state would insist that monetary credit be provided to all consumers. While we will never see compensation for lost business...at least a service fee refund/credit is the ethical thing to do.

On the topic of ethics: Hughes appears to have no ethics whatsoever - they have lied consistently about the service issues and when to expect reonnection (or have been silent)- and possibly have engaged in fraudlent behavior(to keep people on board w/them).

If they were on the ball they'd have their Web site message to customers up-to-date (e.g., 6 a.m. mail will work...that was 8 hours ago in E.T.) and they'd hire competent consumer service people and provide them with current data.

Obviously they know that for every hour this continues - they lose mass amounts of people.

Some of the staff in Hughes' customer service should start a mutiny - no one could pay me enough to sit on the phone and lie all day to a firm's customers. ]]> http://www.dslreports.com/forum/remark,20405710 Tue, 29 Apr 2008 14:01:06 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405661 newhorizons : cub, if ya get it make sure you put as much mem you can afford on it. and yes, it su-cks don't play well with my other apps. windows will not open @ start-up 50% of time..reaching for the southern comfort...; )) :p]]> http://www.dslreports.com/forum/remark,20405661 Tue, 29 Apr 2008 13:49:33 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405602 anon : Think of it this way everyone, if it weren't for this outage, how else would we have met all of these newly-found friends? *hehe :-)

(gotta find something to laugh about today)]]> http://www.dslreports.com/forum/remark,20405602 Tue, 29 Apr 2008 13:40:01 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405580 anon : hey new, is Vista reaaaly that bad? It just looks like a frillier version of XP... :o]]> http://www.dslreports.com/forum/remark,20405580 Tue, 29 Apr 2008 13:35:16 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405551 anon : I have that box, it's the AVG email scanner...]]> http://www.dslreports.com/forum/remark,20405551 Tue, 29 Apr 2008 13:32:48 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405548 newhorizons : between these clowns and Vista i'm gonna start drinking soon..]]> http://www.dslreports.com/forum/remark,20405548 Tue, 29 Apr 2008 13:32:32 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405541 anon : Yes... They have made changes to their dns records as well... Don't worry.. they will change it again soon... *rolling eyes*

:D]]> http://www.dslreports.com/forum/remark,20405541 Tue, 29 Apr 2008 13:31:30 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405526 newhorizons : does anyone get the pop-up window lower right that says hncomsumer.net.?when it's searching for the mail.?]]> http://www.dslreports.com/forum/remark,20405526 Tue, 29 Apr 2008 13:29:16 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405491 krwest : oops Thought they had it there for a minute. Got some emails, now can't find again. ]]> http://www.dslreports.com/forum/remark,20405491 Tue, 29 Apr 2008 13:22:28 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405383 StevenC7 : Is anyone else getting a MSN login window that occassionally appears when your client (Outlook, in my case) is trying to connect?]]> http://www.dslreports.com/forum/remark,20405383 Tue, 29 Apr 2008 13:00:51 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405363 InsnWizard : Fresh air is coming from me, beans last night.]]> http://www.dslreports.com/forum/remark,20405363 Tue, 29 Apr 2008 12:57:15 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405324 anon : At this point.. about the ONLY thing that will keep me using Hughes.net email for ANYTHING would be if they posted a message like this;

"Dear Hughes.net Customers - Our email upgrade has been a miserable failure. We and our contractors were totally unprepared, and did not take industry standard practices for prior testing and redundancy seriously. We apologise for the ridiculous amount of time this took. We hope you'll understand, and we promise to defy our superiors and do better work in the future."

It'll never happen, of course.. but that's OK.. I've switched most of my "mission critical" email away from hughes after the upgrade from Direcway to Hughes ANYWAY...
What little I have left will be shifted to GMail or my own domain in the next couple weeks.

I have ZERO other choices for internet, but I'll be darned if I'm going to rely on Hughes.net for email again. Ever.

Paul F.]]> http://www.dslreports.com/forum/remark,20405324 Tue, 29 Apr 2008 12:50:10 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405321 TexasHippie :

said by InsnWizard

:

Good Morning Everyone, It's another pristine morning here in Texas. Birds are singing, cows are milling about, my horses are just getting up off their lazy asses and another email deadline for repair has passed. Smell that fresh air. Yes, it going to be a beautiful day for anyone who doesn't have Hughes email.

Is that fresh air coming from the direction of the horses and cows? Probably smells a lot like what Hughes is saying. :D

Still no POP. Very little on webmail.

Duane
--
HN7000S Pro Satmex5 970 MHz 117W H/H Router 66.82.158.95]]> http://www.dslreports.com/forum/remark,20405321 Tue, 29 Apr 2008 12:49:53 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405258 InsnWizard : Ouch, at least when mine actually works it's not bringing in old stuff.
--
Beware of what's in the Shadows!!]]> http://www.dslreports.com/forum/remark,20405258 Tue, 29 Apr 2008 12:42:03 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405237 tobicat : I can send mail with outlook but not receive it. My account shows up at hughes mail and appears to be receiving some mail. About every three hours outlook downloads all mail left on the server all 350 of them.
--
7000s, satmex5, 1270, dlink wireless]]> http://www.dslreports.com/forum/remark,20405237 Tue, 29 Apr 2008 12:38:02 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405176 InsnWizard : Don't be so happy. Mine works once in a blue moon. 99% crap.
OK, so crap is an improvement over nothing.
--
Beware of what's in the Shadows!!]]> http://www.dslreports.com/forum/remark,20405176 Tue, 29 Apr 2008 12:28:48 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405122 anon : 11:16am CT

YEAH Email is coming in!!!

Could be old, could be new could be something borrowed or something blue, but at least its coming in!]]> http://www.dslreports.com/forum/remark,20405122 Tue, 29 Apr 2008 12:17:40 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405092 anon :

said by InsnWizard

:

Have some fun with the idiots in India. They have no concept of the slang in English language. Tell that this problem is killing you. Make a few noises and go silent for 30 -60 seconds. It rattles them like you cannot believe. :D :D
If you can force the issue with them and get to tier 2 support or above you get someone in the states. 1st level is farmed out. Dell learned that was a mistake and brought it all back home. Hughes learns nothing.

Tell them you have a friend who owns a 7-11 or drives a cab and maybe you will get better service. :D]]> http://www.dslreports.com/forum/remark,20405092 Tue, 29 Apr 2008 12:12:40 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405073 anon : just got off the phone with an engineer from Hughes in MD. They actually called me back !! Apparently they messed up the upgrade so badly they have to return to the original system. This should be done some time later today. It still can take until tomorrow to receive all the emails from the last days. But no emails are lost - we'll see about that.
Hope they don't try another upgrade]]> http://www.dslreports.com/forum/remark,20405073 Tue, 29 Apr 2008 12:09:32 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405071 anon : It's 11:06am Central Time and I was finally able to log on to web mail with this message popping up:

Your email has been upgraded, however, you may be missing emails.

"Please feel free to use the system and the missing emails will automatically be added in a short while."

I am able to access my address book but no emails.]]> http://www.dslreports.com/forum/remark,20405071 Tue, 29 Apr 2008 12:09:21 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405057 InsnWizard : Have some fun with the idiots in India. They have no concept of the slang in English language. Tell that this problem is killing you. Make a few noises and go silent for 30 -60 seconds. It rattles them like you cannot believe. :D :D
If you can force the issue with them and get to tier 2 support or above you get someone in the states. 1st level is farmed out. Dell learned that was a mistake and brought it all back home. Hughes learns nothing.
--
Beware of what's in the Shadows!!]]> http://www.dslreports.com/forum/remark,20405057 Tue, 29 Apr 2008 12:07:25 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405045 anon : Interesting that they will 'continue to collect inbound emails and you will have them when the upgrade is over'....

Well, considering not only the email upgrades but an extreme amount of dns changes to this as well, there really isn't a chance that inbound email will be received....

mx2.hnsconsumer.com
mx3.hnsconsumer.com
mx1.hnsconsumer.com

All three of these inbound servers are not responding to hails.... Looks like either gmail or registering my own domain at GoDaddy.com will be a mission-critical answer for me... :-(

By the time DNS servers across the web propagate the new info, we might just need a pair of tin cans with a string.. :-(]]> http://www.dslreports.com/forum/remark,20405045 Tue, 29 Apr 2008 12:05:31 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405041 anon : I understand, but on the costumer care site they say they are storing our emails and settings.]]> http://www.dslreports.com/forum/remark,20405041 Tue, 29 Apr 2008 12:04:38 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20405007 Contango : I mentioned this possibility to executive care but they didn't have any response.

I think this "upgrade" may involve changing email providers in which case it may not be easy to go back depending on the contract situation.
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HughesNet DW6000 CE/ G11 91W/ 1370 MHz/ XP SP2/ Software v 4.3.3.5]]> http://www.dslreports.com/forum/remark,20405007 Tue, 29 Apr 2008 11:58:34 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20404993 anon : One word sums up the whole mess.

FUBAR

All I need to do now is talk to another goof in Bangalor India, who is even more clueless than the Hughes tech weenies.]]> http://www.dslreports.com/forum/remark,20404993 Tue, 29 Apr 2008 11:55:56 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20404989 Contango : Wow--just got off the phone with HughesNet corporate offices executive care at around 9:45 MDT.

The person I spoke too was very nice but couldn't give any estimate for fixing the email system. He did say a "couple days" [wow, wow, wow] at one point but reiterated he couldn't say for sure when it would be back .

I believe after talking with him that this "upgrade" may involve changing from Tucows to Infostreet as an email provider and the Infostreet IT may be at least partly responsible for the snafu. Can anyone else verify this?

He recommended the gmail solution which doesn't really help me now. I expect an ISP like HughesNet to provide competent email service and telling me to use another email service (paid or not) is similar to telling me to use another ISP. As several people have pointed out email service and accounts are part of the advertised features associated with a HughesNet account.

Well at least I feel a little better after expressing my disatisfaction with HughesNet but I sure hope this problem won't really last another couple of days.
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HughesNet DW6000 CE/ G11 91W/ 1370 MHz/ XP SP2/ Software v 4.3.3.5]]> http://www.dslreports.com/forum/remark,20404989 Tue, 29 Apr 2008 11:55:22 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20404986 anon : Now messages being sent to me are bouncing back to senders.]]> http://www.dslreports.com/forum/remark,20404986 Tue, 29 Apr 2008 11:54:52 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20404915 anon : If they still have the old system, than put it back on line and leave it the f___ alone.]]> http://www.dslreports.com/forum/remark,20404915 Tue, 29 Apr 2008 11:43:23 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20404873 krwest : Maybe they're on a different time zone. I still wait forever and then get notice that should be up by 6 am, E.S.T. Could we all have our clocks affected by some strange virus and their's isn't.
Get the "Techs" out and the whiz kids in and fix this. No respectable provider goes this long with a problem that wasn't a problem!!!!!!! Can't wait for the next big downgrade!
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Hughesnet/isp.com/DW6000/Satmex5/1070,3 desktops( 1 XP,2 Vista) ,3 laptops ( all XP),static dish,1 portable dish]]> http://www.dslreports.com/forum/remark,20404873 Tue, 29 Apr 2008 11:35:22 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20404825 io chico : Unbelievable! I truly understand taking 'a bit' longer than expected. Things happen. THIS however is unacceptable.
I'm calling just to complain. So far, it's a 30 minute hold. I don't care. You know they switched because it was cheaper to use TwoFATCows and we suffer.
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hn7000s home plan| signal 87 | SatMex5 | 117 West | Vista laptop 3GB ram | XP 1GB ram | Ubuntu Dapper 512MB ram | Firefox only | ZyXEL router]]> http://www.dslreports.com/forum/remark,20404825 Tue, 29 Apr 2008 11:24:47 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20404807 Richc1958 : It worked last night and I received 10 messages on my outlook nothing since 3 am PST]]> http://www.dslreports.com/forum/remark,20404807 Tue, 29 Apr 2008 11:22:07 EDT Re: Beyond irked - Write for refunds and copy your state's AG http://www.dslreports.com/forum/remark,20404791 Richc1958 : All plans include

24/7 Live Technical Support

Personalized Start Page

5 Email Accounts
with 2 GB of Storage per Account

Email Defense (Spam & Virus Filtering)

24-Month Limited Equipment Warranty

From their sales site. So Greg when they say it is included in their plan you are paying for it and a refund would be in order]]> http://www.dslreports.com/forum/remark,20404791 Tue, 29 Apr 2008 11:19:32 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20404762 anon : It is 11:00 am on April 29th, and still no email. When you call Hughes phone number they simply tell you check the web site for lasted information. However, web says it should have been working at 6:00 am. Has ANYONE been able to contact them for a realistic update.

Thank you to anyone that might have a helpful response.

RD]]> http://www.dslreports.com/forum/remark,20404762 Tue, 29 Apr 2008 11:13:51 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20404690 thstaff : Add me to the list of no e-mail since last Friday. Notta, nothing. Can't pop their system at all and their web version is not receiving e-mails either. What a wonderful way to do business.]]> http://www.dslreports.com/forum/remark,20404690 Tue, 29 Apr 2008 11:00:50 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20404623 laserfan :

said by done with them :

Try this....Everyone keep calling them...

Yes, if everyone calls maybe they will send some management-types over to Tucows' email center. Perhaps angy men wearing suits & ties in the Tech Center will help the technicians to work more effectively to solve the problem(s)! :sarcastic:]]> http://www.dslreports.com/forum/remark,20404623 Tue, 29 Apr 2008 10:49:03 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20404451 anon : I think we should all have a party in Maryland after this and have a linching! I am in Nevada and will be glad to fly out for that.]]> http://www.dslreports.com/forum/remark,20404451 Tue, 29 Apr 2008 10:17:25 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20404433 anon : I have two suspicions, and they are just that.

1) We have been blessedly free of SPAM and viruses since we went to Tucows.com. Reading the following message on the Tucows site, one can tell that they have definitely changed the way they handle spam and viruses. "Please note that we have decommissioned the Email Defense system (anti-spam software) and replaced it with the new Tucows Email Service Filter-only service. We previously notified resellers about this important change in late March." (read reseller in that quote as Hughes.) The new Hughes online mail system talks about being able to change the way spam is handled via a tools option, but I'm not playing with anything until the system is stable. What's not obvious is if asking for more filtering in the online system will also filter what we download to our mail clients such as Outlook Express or if we are reverting to getting lots of spam that we have to delete manually.

2) I suspect that despite what we were told, we will have to change the addresses we use to download and upload in our mail clients to my.mail.hughes. I have a feeling that folks who are going to other IP addresses are accessing the "old" system and hence are getting lots of historic email that they've already read.

As I said at the beginning, this is all speculation. Let's see what develops when Hughes brings the system back up at 6AM this morning. Oops, it's 10AM now....]]> http://www.dslreports.com/forum/remark,20404433 Tue, 29 Apr 2008 10:13:28 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20404403 anon : I will never complain about Microsoft again, at least they do things. It might take about 5 hrs. with tech. :D]]> http://www.dslreports.com/forum/remark,20404403 Tue, 29 Apr 2008 10:06:15 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20404375 anon : Try this....Everyone keep calling them...I think they speak nglish in MD !!
Hughes Corporate Headquarters
Hughes Network Systems, LLC
11717 Exploration Lane
Germantown, MD 20876 USA

Phone: 301-428-5500
Fax: 301-428-1868
Twx: 710-828-0541 ]]> http://www.dslreports.com/forum/remark,20404375 Tue, 29 Apr 2008 09:58:11 EDT Re: Hughes email upgrade? http://www.dslreports.com/forum/remark,20404313 anon : Those of you who've even gotten junk mail are ahead of me.
Two out of three of my HN email boxes will show up when I