innova
join:2006-03-24
Alexandria, VA
edit:
April 27th, @04:07PM
| reply to MikeL2002
Re: [trouble] DSL in 703 494 (Occoquan CO) area problem?
I'm having the same problems too. I'm also in woodbridge, but i have a zyxel 600 modem. Pppoe seems to be failing, no problems w/ the lights on the modem. It just stopped working yesterday around noon or so. Verizon is my phone provider. Running ATM diagnostics on the modem shows the line is ok. Either the pppoe server is down or Verizon is having problems. I tried to call EL but gave up after 30 min of waiting.
Edit: I know my profile says radford, but i am visiting my parents till Tuesday. |
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MikeL2002
join:2002-11-11
Woodbridge, VA
| I have now spoken to EL three times since Thurs PM - very nice, so far. As of this (SUN) morning, the chat line rep said my trouble ticket was referred to the telephone provider (mine is also Verizon, who operates my (poss our common) CO in Occoquan. Yeah I suspect it's some handshaking with EL's authentication/DNS server..."authentication problems in your area" was quickly mentioned Thursday evening by EL when they updated me. I don't know which number you used, but if you want to "join the club", you might want to try 888-829-8466 (EL Service) or 866-704-4371 (which I understand is their Tech number).
Good Luck, Mike. |
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skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA | The 866 telephone number you listed is not an Earthlink number. |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| reply to MikeL2002
said by MikeL2002  : or 866-704-4371 (which I understand is their Tech number). You trying for a Home Loan?
»homeloan.chase.com/lisa.r.cross
quote:
Fax: (866) 704-4371
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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