  d_l Barsoom Premium,MVM join:2002-12-08 Reno, NV
| reply to g0t_rice91 Re: [Line Problem] Sporratic connection with PRO Package
Although that problem chart looks nothing like line problems we have seen before, I still believe it is a major pair problem. I think your attenuation actually drops because the modem is restricted from using/testing the higher frequencies. We haven't seen anything quite like that attenuation drop before either.
Rather than call tech support, why don't you post a Trouble thread in AT&T Direct: »/forum/sbcdirect . They can check your stats and tone bins remotely. Put a link to this thread in your post there, so they can see just how bad your line gets in case it suddenly should start working normally when they do their remote testing.
The techs in Direct can arrange for a truck roll to work on your line once they have completed the remote tests. |