http://www.dslreports.com/forum/GWIs-contact-page-clearly-says-20398737 en Fri, 10 Feb 2012 18:16:32 EDT Fri, 10 Feb 2012 18:16:32 EDT http://www.dslreports.com/forum/Re-GWIs-contact-page-clearly-says-20399697 This has served me many times in the past and I will still get all info in writing or walk away.
thank you for your interest, and yes I reviewed it as it was at the time now it is fixed and time will tell us how it goes.
Bruce]]> http://www.dslreports.com/forum/Re-GWIs-contact-page-clearly-says-20399697 Mon, 28 Apr 2008 13:03:24 EDT http://www.dslreports.com/forum/Re-GWIs-contact-page-clearly-says-20399603
I've found Time Warner cannot fix anything without sending a tech to the house (and thus proving it's really their problem, not mine), because the people on the phone are total idiots and assume their customers are idiots as well.

I'm glad to see GWI fixed your issue and you updated your review.]]> http://www.dslreports.com/forum/Re-GWIs-contact-page-clearly-says-20399603 Mon, 28 Apr 2008 12:46:36 EDT http://www.dslreports.com/forum/Re-GWIs-contact-page-clearly-says-20398919
I have a d-link wireless modem with router that I want to use and can not, with RR and Ver I can use my own modem, so whats the problem with gwi?
Bruce]]> http://www.dslreports.com/forum/Re-GWIs-contact-page-clearly-says-20398919 Mon, 28 Apr 2008 10:23:50 EDT http://www.dslreports.com/forum/Re-GWIs-contact-page-clearly-says-20398901 All problems that i had with verizon with I swapped from to go to gwi, in both cases any problem could be taken care of with a email. I have had all 3 co. and I speak from time and use, what are your facts and where did you get the idea that a phone call is a must? what can I say in a call that I can not put in an email (any change you WORK there?)
Bruce]]> http://www.dslreports.com/forum/Re-GWIs-contact-page-clearly-says-20398901 Mon, 28 Apr 2008 10:19:57 EDT http://www.dslreports.com/forum/GWIs-contact-page-clearly-says-20398737 non-urgent issues." »www.gwi.net/support/contact.html

You need to call GWI up if you have an immediate issue with your service. If you can't hear then you need to find somebody who can assist you. I fail to see how GWI is unique in this regard because Time Warner and Fairpoint would expect the same. Unlike these two mega companies that don't know if they're on foot or horseback, GWI might actually fix the problem if you communicate the issue to them.

My parents had a problem with inbound calls when they were hooked up to GWI's phone service, because Verizon did not tell GWI that the switch had been made (huge surprise there.) I think Verizon/Fairpoint is likely doing this on purpose to make sure customers who bail from the mothership are given a bad initial experience with GWI's phone service.

As for the modem, why do you need to get into it? Put your own router behind it and it works just like it's supposed to, like a dumb modem.]]> http://www.dslreports.com/forum/GWIs-contact-page-clearly-says-20398737 Mon, 28 Apr 2008 09:38:04 EDT