braynes
Premium
join:2005-03-14
Waterville, ME
 ·Great Works Internet
 ·RoadRunner Cable
·Verizon Online DSL
| reply to ElJay
Re: GWI's contact page clearly says...
Hey any trouble that I have with TW ( I have a 10 meg. rr as .
All problems that i had with verizon with I swapped from to go to gwi, in both cases any problem could be taken care of with a email. I have had all 3 co. and I speak from time and use, what are your facts and where did you get the idea that a phone call is a must? what can I say in a call that I can not put in an email (any change you WORK there?)
Bruce |
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ElJay
join:2004-03-17
·Great Works Internet
| No I don't work there, but I have been a customer since 2004. You can say whatever you want in an email, but the fact remains a phone call is probably going to put you at the front of the line, especially during weekends and after hours. I think this is the case with about 95% of the businesses out there.
I've found Time Warner cannot fix anything without sending a tech to the house (and thus proving it's really their problem, not mine), because the people on the phone are total idiots and assume their customers are idiots as well.
I'm glad to see GWI fixed your issue and you updated your review. |
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braynes
Premium
join:2005-03-14
Waterville, ME
·Great Works Internet
·RoadRunner Cable
·Verizon Online DSL
| Well I just wanted it to work, I was always told to get and do everything in writing.
This has served me many times in the past and I will still get all info in writing or walk away.
thank you for your interest, and yes I reviewed it as it was at the time now it is fixed and time will tell us how it goes.
Bruce |
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