US Telco Support > AT&T > AT&T U-verse > U-verse Internet Only - what's the "official" position?

U-verse Internet Only - what's the "official" position?

I am not an official AT&T person, but my home is not able to get traditional DSL (well, 768k, maybe), and the person who took my order over the phone was willing to put in an internet-only order, but couldn't waive the installation fee ($95). I think if you explain to the sales rep that you can't order traditional DSL, they'll be willing to help you.

reply to Mad Mac
If they won't give you an internet only order with free install, just order the TV service too, then cancel the TV service within 30 days (you get a free month) and it'll cost you nothing. This is exactly what I did.

reply to Mad Mac

If you order it with the TV to get the free install, is it required to actually hook up a TV?

reply to Mad Mac
I just signed up for U-Verse, internet only. They did not require me to get TV at all, and there was no installation fee. It was as easy as calling and asking for it.

reply to ILpt4U

reply to Mad Mac

quote:

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also note IF you call & cancel the tv part of the service within 24-48 hrs your internet will be sgutdown without notice

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That was not my experience. I installed U-verse TV + Internet, I cancelled the TV after 12 days or so, and they kept the Internet service for me. It's been about 10 days and no "shutdown without notice".
Judging from other posts here and elsewhere, my experience is much more common than yours.
I think you just ran into a billing/provisioning/order system glitch of some kind.
================================================
or maybe it was more like a HUMAN tech/ technical error,

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how can u criticize someone else's faults,
when U cannot even see your own.

reply to Mad Mac
In late May, 2008:

Me: "Hi. I'm super excited to see that Uverse is available in my area. I know I want replace my current DSL service with UVerse Internet, and I am considering replacing my satellite television with UVerse too. If order a bundled package, and the TV part doesn't work out, can I cancel it and keep the Internet service?"

ATT: "Sure, no problem. And since you are ordering a bundle, we'll give you free installation, a free gateway, a free DVR, one month of free television service and a $10 discount per month as long as you keep the television service."

Me: "Will there be any cancellation fees or a service contract?"

ATT: "Oh no. You can cancel any part of this service at any time, although you will stop receiving the bundle discount."

Me: "Your Internet service is about half the cost of my local cable company, even without the discount. Although it's a more than my current DSL."

ATT: "It's much faster than your DSL. We'll offer you a $50 Visa gift card for joining."

Me: "OK thanks."

reply to Mad Mac

CALL (800) 980-4910

reply to Mad Mac

Re: U-verse Internet Only - what's the "official" position?

(Not that) special case self-install?

reply to Mad Mac

Re: U-verse Internet Only - what's the "official" position?

reply to Mad Mac
Ok I work for AT&T i can clarify a few things. Firstly i make only comission on my sales. I love the product as i have had it long before i worked for AT&T, and I also couldn't sell our comeptitors products as i simply see them as a bunch of KIAs, pintos, and yugos, some with the used car sales man of the year selling them for a higher price than my u-verse Cadillac....

Ok after clearifying where i am comming from i will say this:

Our 1.5 down/ 1.0 up basic express u-verse internet is comparable to comcasts 6.0-12.0 tier. I DONT KNOW WHY, but my mom has 6.0 comcast and it blows compare to the 1.5 express i had. I decided to upgrade to 3.0 pro for only 5 more a month. IT literally blows the doors off of anything, including the internet we have in the AT&T building, the internet my dad has at his work, and the internet i had on my college campus when i was in college still....

We also have a 6.0 and 10.0 internet, but i really really recomend people get the pro internet, and then later try out the higher tiers. You can upgrade online and downgrade whenever you want. Takes about an hour to shift the gears in the system, and your bill will be pro-rated....

We also have ridiculously low ping rates, like 10-20 ms. I believe its because of the deep fiber penetration we have in our network. The only residential internet that i could imagine to be faster is verizon fios, which is usually in areas att uverse is not, since both are ILEC (they own the wires) So lucky fios people go get it!

YOU DO NOT have to pay install for TV installs, so get a tv, internet and phone and if you want to get rid of the tv for whatever crazy reason, you can and keep the internet and phone. However you must pay for the internet in order to keep the VOIP phone.

As of now installs are free from door to door sales, also door to door sales people have a lot more gifts in their bag to give customers than the phone people. They also work on a pay structure that benefits the customer more than the phone people, and this will help solve any problems a customer may have. So please do listen to them when we send them to your doors, they will do a much more thorough job than the phone people calling your house.

If a sales rep told you to pay 95 for install and didn't get you the TV, he/she made a huge mistake in not explaining the product. Firstly we can give you a free month of that tv, and you will love it and keep it, there isn't a tv product on earth that comes close. I'd say again fios probably is comparable if not better than u-verse, but again they are not in the same territory as well they're more pricey.

So i gave you my unbiased oppinion of our product.

I have scene all the products here is my unbiassed oppinion:
Wide Open West, same old stuff comcast has but i'd even say lesser quality product than comcast except they treat their customers like customers, and not pongs.

Comcast: Same thing as wow except they are a communist empire and treat you like you are part of their communist system and expect you to pay what they tell you and assume no competition. They have the highest profit to customer satisfaction ratio of any company on the planet (this is a fact), and according to the scientific law of business the only way that they can exist is by being a monopoly.

What WOW and comcast and all the other companies have in common:

Same old analogue/digital hybrid boxes, a few HD channels, a few on demand features that work slowly if at all, channels that take forever to change, crummy analogue picture quality that is noticeable even on old TVs, sub-par installs that leave wires hanging all over the place, internet that looks like dial up speeds after you see u-verse, and overall an out-dated antiquated piece of garbage that is going to die.

Now i felt this way about comcast and brighthouse, and all the cable providers i've scene the moment i got u-verse, many months before i worked for them! Now if i were lieing i would have just said i was a customer, but i wanted you to know that yes i do work for AT&T, no i don't get paid to type this, yes my job is door to door sales, no this will not help me make a dime writting this.

I feel like i am doing more than just making money at my job, i am literally taking people away from paying more for a kia/yugo and getting them in a cadillac for the same price or lower. Now isn't that a noble cause of mine? I literally could not sell comcast or wow or anyone else other than verizon fios because its not the very best thing. I actually would love to go work for verizon and sell fios as it is a better product. Go ahead get verizon if you have u-verse in your area, at&t was dumb to try to even go up against fios in the first place.

Fios costs more however, and its only the way it is cuz its in highly dense populated areas where they can afford to build that system.

AT&T u-verse and fios are neck and neck i'd say though overall.