MichaelRS
join:2006-06-10
Half Moon Bay, CA
 ·HughesNet Satellit..
| Where is the Upside ?
So they want to move custonmers to Spaceway III on the ka Band and throttle all other users (75% as per HughesNet) down to 4-12pm 100Kbps download.
Shuffle 1 million customers to one satellite, whereas they can't handle 350,000 right now.
Now they also have email server problems.
It took them way longer to get Spaceway going than they wanted, which means cost and interest with no revenue.
Tech Support US simply admits that they have oversold and can't handle traffic.
They got shuffled around from private equity shop to private equity shop and they must be loaded with debt up the wazoo.
And their CEO goes out on an interview spree with management papers (as PR professional I recommend that before the next financing round, as CEO I only take interviews if I really, really, really need to).
All former VARs I talked to do not want to sell HN anymore because "their service is so bad" and the VARs are now only Agents (i.e. take orders and HN fulfills).
Sounds like WildBlue allover again. Sounds like HN is really badly hurting.
But wait there is hope (as per Tech Support): churn... loose customers... shrink yourself healthy... But why then a new bird for 1 million people ???
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HN7000S - Satmex 6 - 1210 - 0.98m / 2W dish - HughesNet ProPlus |
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proton07
join:2007-08-25
Sunbury, OH
| Here are a couple concepts for your email updates, testing and rollback. Always good to have somebody messing around with software
when part of your livelihood counts on reliable email.
There is no excuse for what is happening with this update. I work with
software development teams for Fortune 500 companies and am quite sure
none of these companies would have these problems. Testing, testing,
testing and, more testing is the key to success. If upgrades do not
work in a mirrored testing environment, it does not go into
production.
There are a lot more subscribers than just me who rely on this email
service for some aspect of their daily lives. What a huge inconvenience this is.
Very poorly planned, tested, and implemented. I have another month on my commitment and I believe I will consider searching for another service provider.
At this rate, I would almost say the airlines could treat me better.
Unacceptable. |
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SAK
@mi.us | What other rural service providers are there? We only found one, Wild Blue and they were taking any new subscribers. |
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