 OBL
@direcpc.com | Great News! They are rolling back to 4/25 and the old Web client. Customer service told me they did the upgrade because the old client didn't work anymore and they had to make the change.
It took these morons four days to recognize they had a problem that should have been apparent after 4 hours of having their call center flooded, not to mention that even a little testing would have proved their pointy-headed decision was wrong, wrong, wrong. 
On the downside, e-mail is still not working on my mail client and the old Web client is throwing server errors.
Even better, there's an announcement on the customer care site that they are doing system maintenance that should have ended a half hour ago. I wonder if we'll ever see HughesNet again. 
I just ordered WildBlue, and as soon as I can retrieve missing e-mail, I've got the phone primed to cancel.
Remember, people. You have to call the billing department to cancel and make sure to get an effective date and confirmation number. That shouldn't preclude filing complaints with the FCC and your local state attorney general. |
