http://www.dslreports.com/forum/r20406854 en Fri, 21 Nov 2008 11:01:40 EDT Fri, 21 Nov 2008 11:01:40 EDT http://www.dslreports.com/forum/remark,20417665 anon : I disagree as well. WOW has been a wonderful service provider with the best service of any cable/ internet/ phone provider I have experienced in the last 24 years.

Obviously, the person registering the complaint is an isolated case, which I am sure WOW would be happy to have the opportunity to make amends. WOW has ranked number one in the annual JD Powers Survey for customer satisfaction among all cable providers for the last three years.]]> http://www.dslreports.com/forum/remark,20417665 Thu, 01 May 2008 17:49:54 EDT http://www.dslreports.com/forum/remark,20406854 anon : I agree that they should honor the money back guarantee. It just surprises me that their service quality varies by so much... I am in the Cleveland area, too. Not disagreeing with you.]]> http://www.dslreports.com/forum/remark,20406854 Tue, 29 Apr 2008 17:12:25 EDT http://www.dslreports.com/forum/remark,20398232 CrimsonChaos : That's fine. If you read the 1st paragraph I said other people may have fared better.

I guess I just have a bitter taste in my mouth about the whole experience because they are trying to charge me $99 for what amounted to crappy service for 1.5 weeks.

Like I said - if you're going to make a money-back guarantee, stick to it. The customer shouldn't have to fight you to keep your word.]]> http://www.dslreports.com/forum/remark,20398232 Mon, 28 Apr 2008 05:11:38 EDT http://www.dslreports.com/forum/remark,20397026 anon : I have WOW and pretty much the exact opposite thing happened to me. I was getting inconsistent speeds with Time Warner and now I have higher than advertised speeds with WOW.]]> http://www.dslreports.com/forum/remark,20397026 Sun, 27 Apr 2008 21:18:47 EDT