voofie3
join:2008-04-30
Hedgesville, WV | There Is Recourse! Little more than a year ago, after experiencing issues with browsing speed at a crawl and total operation contrary to advertised promise, I filed a well documented complaint with my State Attorney Generals office. At first, Hughes repeatedly failed to respond to the AG. Eventually the AG made it clear that they would respond or meet with expulsion of services in the state. Apparently this got someones attention and my case was presented, undisputed, and I received a seven month credit at near $100 per month, a complete change-out of on site hardware (receiver, transmitter, cabling - the works) and repositioning to a different satellite. Until this "Enhanced" email snafu and three days of disaster, things were rolling along, slowly for browsing, but downloads and Website Ftps move rapidly. I have EarthLink dialup as well as Hughes Professional with a static IP address, and much to my chagrin, dialup is faster for browsing and more reliable overall than Hughes. I'm hoping for cable or Verizon DSL soon. Fiber optics is now only two miles from my location. You can bet I am filing a complaint with the FCC and others over this latest email foul-up! I cannot wait on-hold for thirty minutes or more to have some constantly apologetic outsource from the third world waste my valuable time on some idiotic flow-chart and repetitious trial and error test path to nowhere. I am so tired of hearing "I am so sorry for your inconvenience!" Please people document thoroughly, keep speed test results and copies of chats and telephone logs, and file with your State Attorney General and the FCC!!!
It is a travesty that any company in America can get away with blatant false advertising and bad service without proper recourse and compensation! |
