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Forums » Comcast First Quarter Results » Loss of basic video subscribers is a long term worry
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How much is expanded basic these days? »
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MrMoody
But the Grinch ... did Not.

join:2002-09-03
Smithfield, NC
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reply to TKJunkMail
Re: Loss of basic video subscribers is a long term worry

said by TKJunkMail See Profile :

Comcast keeps losing basic video subscribers.
...
But the continual loss of basic video subscribers is a trend that will eventually cost them down the road as they have fewer and fewer cable connected customers.
Yes. And why are they losing subscribers? Competition from FiOS and UVerse? Puhleeze, they're still a drop in the bucket and DirecTV/Dish have been around as video competitors for ages.

I think there are three primary reasons:

1. Semiannual increases far exceeding inflation cause people to get fed up and unplug.
2. ATSC is a such a huge improvement over analog in many places, people who try it on their new widescreen TV wonder if they really need a $60 escalating cable bill for an inferior picture. So unless they need HBO or ESPN, they unplug too.
3. Comcast's legendary poor customer service drives customers away as well.
--
The public is a poor business manager.

jmallory

join:2005-11-02
Clawson, MI

said by MrMoody See Profile :

Yes. And why are they losing subscribers? Competition from FiOS and UVerse? Puhleeze, they're still a drop in the bucket and DirecTV/Dish have been around as video competitors for ages.

I think there are three primary reasons:

1. Semiannual increases far exceeding inflation cause people to get fed up and unplug.
2. ATSC is a such a huge improvement over analog in many places, people who try it on their new widescreen TV wonder if they really need a $60 escalating cable bill for an inferior picture. So unless they need HBO or ESPN, they unplug too.
3. Comcast's legendary poor customer service drives customers away as well.
Semi Annual Increases Above Inflation compared to what? Energy? Food? I'd be happy if gas only went up Semi Annually. Plus, it costs Comcast more to do business each day when you have a fleet of trucks to maintain and gas up.

I think what you are seeing in the basic subs is the effect of double digit inflation in energy and food taking it's toll on the less affluent / fixed income cable subscriber who only subscribes to basic.
Forums » Comcast First Quarter ResultsHow much is expanded basic these days? »
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