| BBB Report JetBroadband BBB Reliability Report
BBB®
Serving Western Virginia
31 W. Campbell Ave.
Roanoke, VA 24011-1301
(540) 342-3455
www.roanoke.bbb.org
Issued on: 5/2/2008
The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report.
General Information
ID: 695
Company Name: Jet Broadband
Atlantic Metrovision Corp
CableVision Communications
Charter Communications
American Cable Entertainment
Rocky Mount Cablevision
Suddenlink Communications
Sudden Link/Life Connected
Company Address: 613 Second St.
Radford, VA 24141
See the location on a Mapquest Map
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Original Business Start Date: 1980
Type of Entity: Corporation
Principal: Mike Anderson
Number of Employees: 13
Phone Number: (877) 743-8536
(540) 639-3991
(864) 254-7260
(800) 972-5757
(434) 661-7880
Email Address: manderson@jetbroadband.com
BBB Member Status: This company is not a Member
Type of Business: ELECTRIC COMPANIES
INTERNET SERVICES
SATELLITE COMMUNICATION-COMMON CARRIER
TELEVISION-CABLE, CATV & SATELLITE
Web Site Address: »www.suddenlink.net
»www.cablenet-va.com
Nature of Business
This company offers Cable & Internet Services.
Customer Experience
Based on BBB files, this company has an unsatisfactory record with the Bureau due to 5 unanswered complaints and 2 unresolved complaints.
Standard View Enhanced View
The Bureau processed a total of 40 complaints about this company in the last 36 months, our standard reporting period. Of the total 40 complaints closed in the last 36 months, 13 were closed in the last 12 months.
These complaints concerned:
2 regarding Advertising Issues
2 regarding Advertising Issues
11 regarding Billing or Collection Issues
11 regarding Billing or Collection Issues
1 regarding Delivery Issues
1 regarding Delivery Issues
1 regarding Product Issues
1 regarding Product Issues
3 regarding Refund Or Exchange Issues
3 regarding Refund Or Exchange Issues
22 regarding Service Issues
22 regarding Service Issues
These complaints were closed as:
33 Resolved
13
1 BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
1 BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
3 Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
15 Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
2 Unresolved
2 Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
5 No Response
2
2 Company failed to respond to the BBB or to the consumer to resolve the issues.
1 No Response
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