Tim618
join:2003-10-14
Garrettsville, OH
 ·DIRECTV
 ·ViaTalk
 ·Windstream
| Need help upgrading modem firmware
Im trying to upgrade my firmware to be ready for adsl2 if i choose to upgrade. i have a 4200 right now with firmware # 004-D240-A3P.
I tried upgrading the firmware by installing the "broadband checkup center" after sitting through about 30 pop ups of having to hit "run" for active x controls, it went to installing java something and failed. I tried going directly through the link on the windstream site where it says "update your modem firmware", and it would get an error. I tried downloading the manual speedstream utility from windstream, it finds my modem, but asks for an activation key, and it says to call the help desk to get the activation key. I called the help desk and talked to india and they said no they dont have them you have to call the speedstream help desk, the guy gave me the number and i tried calling and it says "we are closed, we will open tomorrow". That was yesterday, and today it is the same message. Anyone got any ideas? |
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Revan
join:2003-08-22
Barbourville, KY
·Windstream
| I had the same problem and never did get it resolved. What they did was send out a new modem with the updated firmware already installed.
Later on I did some checking around in my browser cache and found the correct modem update hdmupgrade.exe, the one asking for the activation key is for a 5200 not a 4200.
hdmupgrade.exe upgrades the modem to firmware 004-D241-A83 the same as the new modem they sent out to me.
If you would like a copy of the file let me know. |
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Sing1gniS
@alltel.net
moderated:
May 2nd, @08:39PM
| reply to Tim618
I would like a copy please. Would you please email a copy to [Removed]. Thanks.
[Mod note: Not a good idea to post your email address on a public board. sash] |
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mojo1
join:2006-12-05
Jefferson, GA | FWIW, I just updated my firmware at the broadband check up center. I tried to do it with a router in the mix, but it didn't work. But, when connected directly to the modem, it worked fine. |
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Sing1gniS
@alltel.net
| said by mojo1  :FWIW, I just updated my firmware at the broadband check up center. I tried this also, but it keeps telling me I need to use Microsoft IE web browser, which I am. I'm using Vista. |
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mojo1
join:2006-12-05
Jefferson, GA | unfortunately, all bets are off with Vista. Sorry I can't help you with that. |
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Revan
join:2003-08-22
Barbourville, KY | reply to Tim618
I uploaded it at »www.MegaShare.com/403473 for anyone that wants it. |
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Tim618
join:2003-10-14
Garrettsville, OH | reply to Tim618
so the file you uploaded is for a 5200? or 4200? |
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Revan
join:2003-08-22
Barbourville, KY | The file is for a 4200, firmware version 004-D241-A83 |
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Tim618
join:2003-10-14
Garrettsville, OH | reply to Tim618
ok thanks, and this is the latest firmware i need then? How do i go about uploading it to the modem, or do i just launch the file? Also will i need an activation key or no? thanks for all the help so far. |
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Revan
join:2003-08-22
Barbourville, KY | Its the most current version windstream is using. Just launch the file and click "Update Firmware", It need no activation key. |
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Tim618
join:2003-10-14
Garrettsville, OH
·DIRECTV
·ViaTalk
·Windstream
| reply to Tim618
tried updating the firmware using the file you uploaded.. getting an error that says:
the firmware update failed with the following error:
Filename: 004-D241-A83.img
426,abort, data validation error
any ideas? I just want to be adsl2 ready |
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Revan
join:2003-08-22
Barbourville, KY
·Windstream
| reply to Tim618
it worked fine upgrading the old modem of mine, maybe it got corrupted at megashare. I've uploaded it again at »rapidshare.com/files/112379767/h···exe.html |
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Sing1gniS
@alltel.net | reply to Tim618
Thanks for the share Revan, but I couldn't get it to work either. Guess I'll just keep pushing on. |
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Tim618
join:2003-10-14
Garrettsville, OH | reply to Tim618
still not working for me either... thanks tho. |
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