Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC |  For an extra $9.99 a month ...
... we'll guarantee you that we'll fix your problem in the time frame we would have anyway!
Seriously, depending on the wording and commitment level of the SLA, this could be a good thing. |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
 ·RoadRunner Cable
 ·DSL EXTREME
| I think that should read...
... we'll guarantee you that we'll fix your problem in the time frame we should have anyway!
Also, AT&T doesn't offer residential DSL (ADSL) service beyond 6Mbps. VDSL is sold as Uverse, and if there's an issue with the Internet, you can almost guarantee that there's an issue with the TV.
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Canada = Hollywood North |
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Camelot One
Premium,MVM
join:2001-11-21
Sarasota, FL
clubs: | It says "6Mbps or higher", so I would read this to be a way to increase the price of the Elite package. |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | AT&T doesn't offer higher than 6Mbps residential DSL.
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Canada = Hollywood North |
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8744675
join:2000-10-10
Decatur, GA
| reply to Matt
said by Matt  :... we'll guarantee you that we'll fix your problem in the time frame we would have anyway! And you want the problem fixed by a human, it's $5.00 extra. |
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Camelot One
Premium,MVM
join:2001-11-21
Sarasota, FL
clubs:
| reply to en102
said by en102 :AT&T doesn't offer higher than 6Mbps residential DSL. But they do offer 6Mbps, and the release states "6Mbps and higher", not "Higher than 6Mbps"
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Intel Quad Core QX6700 @3500Mhz/Asus P5N32-E SLI/4x 1024Mb Corsair/Seagate 750.10/PNY 7800GTs SLI/Silverstone 850W/Custom water cooler |
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dcnblues
join:2002-09-19
Irving, TX
| reply to en102
Actually, the way U-Verse is designed, the IPTV portion is on a separate network, and has priority. One service can fail without the other being impacted.
However, if there's an issue with the CONNECTION, then yes, both TV and Internet service will be affected. There's no way around that. |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
| True... I guess I'm referring to local loop/VRAD issues.
I.e. If your internet is down due to issues on your line (not the AT&T backbone itself), then TV will be impacted.
TV is more likely to be impacted due to local loop issues than Internet.
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Canada = Hollywood North |
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