TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
 ·Comcast
|  Good thing; but expect higher fees for SLA service
An SLA actually puts the AT&T on the hook contractually to provide guaranteed service or pay a penalty. For a residential SLA, I expect the damages would be limited to reduction of monthly fees and not anything that would obligate them to actually pay out any money like they have in some business SLAs.
But I also expect that those getting an SLA would pay a higher price to have one.
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backness
join:2005-07-08
K2P OW2 | any credits provided would easily be eaten up by the premium charged for such a service |
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jc100
join:2002-04-10
| reply to TKJunkMail
At which point mitigates the worth of the contract. If you are paying 10 dollars a month for an SLA and say you have 2 outages a year. A) you might see line fixed promptly and B) get half that month credited or something. Unless you REALLY need your internet for something important (Business, etc) then I can't see justifying an extra 120 dollars tacked onto your bill. |
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NoSLA
@comcast.net
| reply to TKJunkMail
SLA idea is nice, but this devalues their current offerings and what premium are they going to charge for a SLA that is obvious going to be favorable to them. I mean, where I work, the stake holders ( customers ) get a say in setting the SLAs. This looks to be a$$ backwards. |
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openbox9
join:2004-01-26
Alexandria, VA
 ·AT&T Southeast
| reply to TKJunkMail
said by TKJunkMail  :But I also expect that those getting an SLA would pay a higher price to have one. Is an "extra" fee discussed anywhere or are people jumping to conclusions? Maybe AT&T won't charge a premium and will use this as a marketing tactic against cablecos that have capacity issues and/or shape, cap, block, etc., ports and protocols. |
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Tigerpaw509
Premium
join:2006-07-15
Huntley, IL | reply to TKJunkMail
Dsl is non regulated...no fines |
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patcat88
join:2002-04-05
Jamaica, NY
| reply to TKJunkMail
SLAs are useless, their only penalty is that you get free service for that month, if your line costs too much to repair immediately (rolling a handful of trucks at 1 AM on a Saturday morning) they would rather pay the monthly fee and roll the 9 to 5 guys. SLAs never pay for your loss of business/loss of income/loss of profit/loss of potential business. For that you can search the insurance world. |
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Seandhi
Seeing From a New Level
Premium
join:2003-04-19
Humble, TX
| reply to Tigerpaw509
said by Tigerpaw509 :Dsl is non regulated...no fines Uh, that's the point of an SLA. It adds penalties to AT&T if they don't maintain a certain, as determined by the contract, level of service, i.e. up-time, etc.
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You're an enlightened cat, and I dig that. |
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