redblkjck
Premium
join:2001-11-07
Sanford, NC
| Problems DSL after 8PM, Sanford NC
I have been having problems with DSL for the last week. I was running DSL 3MB off a SpeedStream 5200. Not very many problems with it. Got the notice to upgrade to 6MB. 10 minutes from ordering it my DSL service has been unstable. I had two techs come out to see if there was a problem. First tech switched me over to DSL2 and swapped out the modem with a 4200. Everything is good until the night. The last tech thought I was too far out to pull 6MB. The signals are very good in the morning and afternoon but tech said when everyone starts in the prime time hours, it drains my signal. Under the 6MB, the modem does not stay sync at night. It is constantly changing the rate sync, connects then drops packets. The PPPoE won't stay connected. So I downgraded my account back to 3MB. Still having the problems but it recovers better under the 3MB. It starts around 8 but is really bad by 10PM. This continues all through the night till the AM. Every night it drops packets across different hops, not a specific one. It will drop them over alltel.net routes and level3.net.
My SNR is jumping between 6 and 12 at night. Attenuation is sticking to 47. Under the 6MB SNR was between 4 and 8. Attenuation was 52. While under DSL 5100 3MB, SNR was 19, Ant 47 . I have not pulled pulled a daytime signal yet on the 4200. These are from tonight after a hard reset to defaults on the 4200. I run in bridged mode with a NetGear Prosafe FVS318v3.
On both tech visits they tested the signal levels. The signal is good when they test it. But they don't come out in the evening when I have a problem. The level at the street tap is equivalent at the NID. I hooked the modem directly at the NID and the signal is the same as compared to the phone jack. It is a straight line over CAT5 from the NID to phone jacks. Not a problem with house wiring and seems good to the street tap.
Is this a result of DSL2? The tech told me he was at a house a 1/2 mile away that was having the same problems with 6MB DSL, downgraded them also. Should I try and get switched back to my 5100 on normal DSL? Calling tech support is not getting anything resolved, when they come out to test the line it is fine. Tech support can't tell me if there is a problem in my area. Everything is fine in the afternoon just the late evening / night time hours. Any ideas? My location is Olde Jonesboro behind the J Glenn Edwards school. |
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JoshC1
join:2007-09-25
Sanford, NC
edit:
May 3rd, @01:19AM
| ignore what I just put here, i didnt read enough |
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redblkjck
Premium
join:2001-11-07
Sanford, NC | reply to redblkjck
Adding signal levels from 0900 this AM. The system log has me as FAST.G.dmt No packet loss this AM.
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shadowfax
Premium
join:2007-01-06
Lexington, KY
 ·Windstream
| reply to redblkjck
From what I see, the problem is low SNR levels. 99% of which is related to the copper loop. The tech needs to check for "bridge taps", and to ensure the copper loop is "cut dead ahead". Along with having a NID filter installed on youre homerun in the house. One other factor is the amount of 26 gauge cable that feeds youre home, 26 gauge being the thinest gauge of wire adding a lot of resistance to the loop. Also the transmission capability of the loop needs to be ensured, with data transmission being extremely sensitive, as compared to analog voice transmission, the loop has to be clean, no crosses, grounds, shorts, or high resistive trouble. All of which you can do nothing about, other than continue to make trouble reports. For starters, dont call the help desk, makea trouble report on youre phone line, this will get things moving in the right direction. |
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redblkjck
Premium
join:2001-11-07
Sanford, NC
| reply to redblkjck
Thanks for the reply. Ya know I don't use my home phone very often and after hours if I call is always my cell phone. I do remember hearing a lot of interference weak static noise one night when someone called the house phone. It's on a 5.8 wireless phone but I have a few wireless AP running near by. I didn't give it much thought other than wireless interference. I'll have to test it tonight, I have a wired phone somewhere packed away. House wiring is all new and they used cat5 going straight to the phone jack, no daisy chain from jack to jack. Each jack has it's own pair to the NID. For testing I put a standard inline DSL splitter at the NID and hooked the modem directly at the NID. Removed the house wiring from the picture. My SNR and Ant levels were the same as being hooked at the phone jack, measured off the modem internal pages. The tech did put in a bigger 'bit' to help draw a better signal. The Ant levels he said, I think were 45 and 37. Don't remember him saying anything about SNR.
I'll test out what the quality of the voice line is at night. If it's getting noise over it then I can put a ticket in for that. I am hooked into the last end tap on the street. I think I saw four other pairs hooked up (only four homes) at the tap when the tech opened up the pole. Underground cabled subdivision with those short poles for cable and phone access. It's about 225 feet from the NID and the street tap.
Thanks. |
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shadowfax
Premium
join:2007-01-06
Lexington, KY
·Windstream
| Yep, in our rush to trouble shoot the data issues that has everybody upset, everyone forgets to pick up the phone and see if the phone is working. For example, I once went on a data trouble report of the IP address dropping from the server every other minute, the guy had problems for a couple of weeks befor getting fed up and calling. It took me about 30 minutes to locate the problem, a squirrell made a nice little nasty nest in a splice enclosure. The guys line had a solid cross on it and was completely dead. Once the nest was cleaned out, I resplice the line, and everything was ready to go. If he would have picked up his phone and realised the phone was dead, the problem would have been fixed in 24 hours, instead of 2 weeks. Go figure. |
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redblkjck
Premium
join:2001-11-07
Sanford, NC
| Well there is not much noise on the line that I can definitively say it's a problem. I can say there is softness in the line. I did notice my SNR is jumping all over the place tonight. It's sitting between 6 and 10 then goes -4, -8, drops circuit, 17, 12, 10, 6, 4, 10, 10, -5, -8, drops. That is taken directly from the phone jack in the NID with filter. It's dropping about every 45 seconds right now. I'll try and get another ticket opened up. |
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redblkjck
Premium
join:2001-11-07
Sanford, NC
| Guess I will have to wait till Monday and stop by the local office. The automated process is telling me there will be a service charge if they come out and find no problem with my voice line. Which unless they come out at night, there's not really a problem. If they show up and I am not here to explain what is going on... I'm screwed on a service call fee. Tried the help desk again. After 20 minutes of waiting, the help desk disconnected me soon as they picked up. I've had enough frustration with the India help desk. I'm not calling back.
I threw my 5100 back on to see if the problem still exists. It does. The signal reported is a bit higher on SNR and Ant 12/51 but the problems of the SNR fluctuating and dropping is the same. |
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redblkjck
Premium
join:2001-11-07
Sanford, NC
| reply to shadowfax
They switched the mode back to DSL2 from FAST.G, the SNR went up to being around 18 afterwards. Will have to wait to see what it does at night time. Talked to another tech who thinks this area might just be over subscribed. There are three more subdivisions added on within 1/2 mile. One is almost fully populated, the other two are being built on. They were not buying the bridge tap idea, said I should be having problems all the time rather than just at night...See how it goes. |
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