akant
join:2008-05-03
edit:
May 3rd, @02:36AM
| [Other] axvoice - performance problems
I have been an axvoice subscriber for months but I would have to say that 2008 has been a hard year for me an voice quality with this firm. Does anyone else perceive their service to be lacking this year?
I have been moved from their main sip.axvoice.com server to the new magnum.axvoice.com and do not seem to have much better luck performance wise. I am an asterisk user at home with qos on my gateway, coming from Cox .
I would have to say that during day time hours that quality is almost un usable for us at the house. |
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gbh2o
join:2000-12-18
Greenville, NC
 ·VOIPo
 ·Embarq
·callwithus
·VBUZZER
·STANAPHONE
·MyPhoneCompany
·Voxee
·Axvoice
·Packet8
| I had had no _quality_ problems with Axvoice on the magnum server when I was participating in their beta program or during the period afterwards during which I was a paying customer. I have recently moved on to solutions more suitable to my asterisk use, but it definitely was _not_ because of quality issues.
Have you run any tests on your Cox connection? |
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akant
join:2008-05-03
| On the old server near the end I was getting ping responses from their server close 100ms consistently. On the new magnum I get between 50 - 80 ms depending on the day.
As far as Cox testing I seem to get 8 ms through their network and about 21 ms into their next peer.
So far my quality issues do not seem to be related to my connectivity with axvoice. My only thought is they have some type of bandwidth issues with their, lack of a better term, backoffice network to the CLEC here in Omaha? or where ever that maintains my number.
Is the magnum server still in beta? I requested to support on the quality issue and right away their fix was to have me move to it.
what provider did you move to ? and why? I have been thinking about switching to Teliax because of their distributed POPS in the us. I can get 30-40ms to their Denver POP.
Thanks
Kenny |
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cbrain
join:2000-05-21
Silver Spring, MD | reply to akant
I have Axvoice outgoing using Asterisk to magnum.axvoice.com. My service is stable with good voice quality. I ping between 10-11 ms to magnum.axvoice.com. |
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themew
join:2005-05-04
Duluth, GA
| reply to akant
I also use Axvoice - originally on their beta free plan and now as a paying customer.
I use Axvoice on a new mobile SIP phone our company is testing. Making calls from McDonalds, Dunkin Donuts, Barnes & Noble etc etc and the voice quality is top notch. Clarity and volume can't compare to a cell phone.
The phone is on the magnum.axvoice.com server. |
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gbh2o
join:2000-12-18
Greenville, NC
·VOIPo
·Embarq
·callwithus
·VBUZZER
·STANAPHONE
·MyPhoneCompany
·Voxee
·Axvoice
·Packet8
| reply to akant
said by akant  :Is the magnum server still in beta? I requested to support on the quality issue and right away their fix was to have me move to it. what provider did you move to ? and why? I have been thinking about switching to Teliax because of their distributed POPS in the us. I can get 30-40ms to their Denver POP. It's no longer in beta, and as I said, for me was _very_ solid in production.
I like my asterisk system and have a whole flock of inbound and outbound providers. I would rarely pay the outgoing rate they want for the on-demand type of account as I had, and therefore, it was pretty much a waste to have them in the fold. I had a nice DID, but it was easily replaced 
Hmmm, I just thought, I think they kept my minimum account balance I had to have when I left.  |
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rizzo2dial
Premium
join:2004-08-05
edit:
May 4th, @12:59PM
| reply to akant
I've got Axvoice service on both their RNK reseller network (sip.axvoice.com a.k.a. sip.rnkcomm.com) as well as their (former beta) Magnum network (magnum.axvoice.com).
Call quality on the RNK network is for the most part OK, but I have noticed a considerable increase in quality issues on it this year. Calls don't always go through, sometimes when they connect they're poor quality (where hanging up and re-establishing the call typically does the trick), have been hearing noticeable echo on some (but not all) incoming calls, etc.
As for the Magnum network, it worked great while it was in BETA but has since become completely useless. I signed up for their $0/mo OUTBOUND ONLY plan (@ 1.5¢/min usage) and pre-paid $10. I've used less than 50¢ worth of service because OUTBOUND call quality has been completely unintelligible. In fact, I'm at the point where I'd rather get refunded than continue to try and use this service.
I've tested the Magnum service at several locations, and in all cases, the RNK network worked fine at each location, but the Magnum network for outbound traffic, was completely unusable. When talking over that network, my transmitted speech came out incomplete/fragmented on the calling end. (Since I only have outbound service now on the Magnum network, I'm unable to test whether the same issue occurs w/ incoming calls). I emailed Axvoice about this and a voicemail issue a few weeks ago, but they only responded to the voicemail issue. Thus, I haven't been using the Magnum network since.
Clarification: Incoming voice (i.e. what I hear) on the Magnum network sounds crystal clear. Outbound Voice (i.e. what my callers hear) suffers from the the incomplete/fragmented problem described above.
I have also since discovered that calls from the Magnum Network to the RNK network are downright horrible. I did the test a few weeks ago so am not 100% fresh on the results, but I believe that call quality was awful bi-directional. I suspect it's an internal routing configuration within Axvoice's network causing issues between the RNK side and the Magnum side.
Rizzo |
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axvoice
join:2007-08-20
NY | Anyone having issues with the outbound call quality please PM your username. We'll work with you to resolve it. |
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deliberate
Premium
join:2002-10-25
| reply to rizzo2dial
said by rizzo2dial :I've got Axvoice service on both their RNK reseller network (sip.axvoice.com a.k.a. sip.rnkcomm.com) as well as their (former beta) Magnum network (magnum.axvoice.com). I've got both as well but haven't even had time to check out the beta/magnum service yet tho I did start paying for it earlier. I've used the old RNK-based service as a backup VOIP service for quite some time now but I only use it occasionally so don't have a good basis to really judge.
Nonetheless, finding this thread caused me to check my connectivity to both servers and I find that coming from Cox in Henderson/LasVegas I get 100ms either way. The path from here to Magnum wanders around in Cox for awhile then up thru Seattle, Vancouver, across to Toronto and finally NYC.
Guess I'll be dropping one or the other, or perhaps even both, soon ... when I get time to look more closely at it.
BTW: I've started with BroadVoice for 2 years and then a couple years with SunRocket before moving on to ViaTalk (mid-way thru my paid 2yr signup). Why can't VOIP be easier?
Thanks to all previous posters,
- Don |
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akant
join:2008-05-03
| reply to rizzo2dial
What rizzo2dial is describing is what I am experiencing. I will setup a call with a friend in town and they experience choppy / lost voice signal from me. I always hear them fine, but outgoing media packets or something from me seem to just disappear. This has happened less on magnum since I moved from sip.axvoice.com but still occurs. It seems that it happens during the day time more often.
I am also starting to get SIP 503 errors when attempting to establish outbound calls. I will dial the same number 5 times outbound and only get 2 of the calls to go through. I have just emailed support on this.
Kenny |
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Bill44130
join:2003-10-08
Cleveland, OH
·Axvoice
·ViaTalk
·Packet8
·Vonics VOIP
·SUNROCKET
edit:
May 10th, @07:02PM
| reply to akant
I use AxVoice for my private line(NO KIDS ALLOWED). The service has been great for me. Call quality has been great and there is a dial tone when I pickup the phone. I have had a few bumps but nothing that support didn't fix right away. I am using the magnum network.
The service just works. |
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axvoice
join:2007-08-20
NY | Thanks for the positive as well as negative feedback. I am sure we were able to take care of the customers who had issues. If anyone is still having issues please PM your username and we'll be glad to assist you. |
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akant
join:2008-05-03
| reply to akant
I wanted to update the group and let everyone know that since I contacted the poster here from Axvoice about my problems they made changes to my account and I am now running very good voice quality to their magnum server using the g711 codec.
I appreciate their help!!! |
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Bill44130
join:2003-10-08
Cleveland, OH | Thanks for the update. It's nice to hear that issues get resolved, and everybody wins!
AxVoice seems to be very well run company. My own experience has been great. |
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