orange
I love oranges
Premium
join:2008-04-16
Tucson, AZ
 ·Qwest.net
·XMission
 ·Comcast
| Qwest Filipino Support is Awesome
I just got off the phone with a Qwest tech in the Philippines. I was *extremely* happy with the service the tech provided (my RDNS controls at Qwest.net are totally messed up, so he escalated it and made the RDNS changes I wanted to make). Just because they're in another country doesn't mean they're dumb.. he was in fact very knowledgeable. And if we're gonna get on the topic of accents, he was as easy to understand as a regular American. |
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jinjimbob
Troy Mcclure
join:2001-11-13
Enumclaw, WA | I also have had a good experience with the tech support there, also easy to understand.
But of course, they were fixing a screw up made by people here in the US. |
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orange
I love oranges
Premium
join:2008-04-16
Tucson, AZ
·Qwest.net
·XMission
·Comcast
| reply to orange
Haha. 
I probably should also mention that the IVR sent me to the wrong department. The person I got in the other department (in Omaha) was wonderful and, rather than "hard transferring" me, he did a "soft transfer" which means they actually explain the problem to the other person.
All around, an awesome experience. |
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offshoretech
@pldt.net | reply to orange
Re: Qwest Filipino Support is Awesome
you're welcome.
undoubtedly though, this was a team effort and the folks at BOISE, should get the credit too. |
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