http://www.dslreports.com/forum/r20425934 en Mon, 06 Oct 2008 08:26:23 EDT Mon, 06 Oct 2008 08:26:23 EDT http://www.dslreports.com/forum/remark,20443167 anon : you're welcome.

undoubtedly though, this was a team effort and the folks at BOISE, should get the credit too.]]> http://www.dslreports.com/forum/remark,20443167 Tue, 06 May 2008 23:35:29 EDT http://www.dslreports.com/forum/remark,20429142 orange : Haha. :)

I probably should also mention that the IVR sent me to the wrong department. The person I got in the other department (in Omaha) was wonderful and, rather than "hard transferring" me, he did a "soft transfer" which means they actually explain the problem to the other person.

All around, an awesome experience.]]> http://www.dslreports.com/forum/remark,20429142 Sun, 04 May 2008 07:22:53 EDT http://www.dslreports.com/forum/remark,20428557 jinjimbob : I also have had a good experience with the tech support there, also easy to understand.

But of course, they were fixing a screw up made by people here in the US.]]> http://www.dslreports.com/forum/remark,20428557 Sun, 04 May 2008 00:04:03 EDT http://www.dslreports.com/forum/remark,20425934 orange : I just got off the phone with a Qwest tech in the Philippines. I was *extremely* happy with the service the tech provided (my RDNS controls at Qwest.net are totally messed up, so he escalated it and made the RDNS changes I wanted to make). Just because they're in another country doesn't mean they're dumb.. he was in fact very knowledgeable. And if we're gonna get on the topic of accents, he was as easy to understand as a regular American.]]> http://www.dslreports.com/forum/remark,20425934 Sat, 03 May 2008 13:22:22 EDT