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Forums » Selected ISP Support » DSL Extreme » Switch Over To DSL Extreme
 
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Pre-sale Question »
« Newsgroup Server problem - 502 error,too many connections  
AuthorAll Replies

IamNobody

join:2008-04-30

Switch Over To DSL Extreme

I am a new customer that just came over from SBC/AT&T dsl. My service on DSL Extreme is up and running. When switching over I opted to use the ISP change process offered by DSL Extreme. When I log into my AT&T account it tells me that DSL service is being supplied by another company. My question is do I need to call AT&T and cancel my old account or has it already been canceled by the ISP change process?
to forum · permalink · · 2008-05-04 04:43:27 · Reply to this

det427
Premium
join:2004-01-31
Santa Rosa, CA		 You will need to call your old ISP and cancel.
to forum · permalink · · 2008-05-04 11:19:55 · Reply to this


DSLX_Zak
Premium
join:2007-01-04
Salt Lake City, UT		 You will need to call and cancel with ATT but make sure the DSL with us is up and running before you do that.
to forum · permalink · · 2008-05-04 12:21:58 · Reply to this

IamNobody

join:2008-04-30
said by DSLX_Zak See Profile :

You will need to call and cancel with ATT but make sure the DSL with us is up and running before you do that.
It's been up and running since April 30th. I wanted to wait a little to make sure the new connection with you guys was stable which it has been. So now it's time to call AT&T then. Thanks for your help.

One other thing..I've read a few posts about people who have switched and when they called and canceled there was a loss of dialtone and had to place a disconnect/reconnect order which can take up to 10 business days. What do you think the odds are on this happening when I call? I am a seller on Ebay which is my primary income and cannot afford to have my service out that long.
to forum · permalink · · 2008-05-04 12:47:19 · Reply to this


Lanik
Lab-nik
Premium,ExMod 2002-03
join:2001-06-25
Bay Area		 Just make sure you cancel the DSL not your phone service and you'll be fine.
--
"If it ain't broke don't fix it."
to forum · permalink · · 2008-05-04 15:17:38 · Reply to this

IamNobody

join:2008-04-30		reply to IamNobody
Great. Thanks again for your guys help!
to forum · permalink · · 2008-05-04 17:49:03 · Reply to this
Forums » Selected ISP Support » DSL ExtremePre-sale Question »
« Newsgroup Server problem - 502 error,too many connections  

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