auggy
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1 edit | reply to Jan Janowski
Re: [Vista] Printer that prints test page--but won't print in IE
Also, what is interesting is that one printer does work while the other does not.
That may indicate a driver or configuration issue.
Can you try another user account (create one if necessary) and see if the same problem exists in that account? |
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bcastner
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| If you Google "vista hp7310 cannot print" it is clear that there have been some issues; but people can print in IE with protected mode on.
Some of the issues that appear often are duplex printing issues, and the ability to access a network rather than an USB connected printer by limited users.
There are many workarounds, but the notion that it is a Vista issue per se and not an HP issue per se is clear -- the ball is squarly in HP's court on this one.
There are several workarounds to issues with HP Director (called into play when printing in IE), and many have reported using the drivers for related printers to resolve various issues with the 7310.
I would certainly download and run the HP Printer Diagnostic for the 7310: »h10025.www1.hp.com/ewfrf/wc/soft···2&dlc=en
And be certain I had the newest driver set (March, 2007 although for months it appears an update was promised with the release of SP1 for Vista).
The most common failing appears to be installing the drivers with the printer connected. This has been true for many HP USB-port models; it just does not work or at best, does not work well. The printer must be disconnected when the drivers are installed until the installation prompts for the physical connection.
But there is substantial evidence that the printer in fact works under Vista; only that there are some issues with items such as Duplexing.
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Jan Janowski
join:2000-06-18
Skokie, IL
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1 edit | reply to Jan Janowski
Here's an Update...
I have paid $34.99 to HP in order to talk to a tech...
And after I did he admidts that it is their problem, and at present there is NO PATCH available for this printer--Yet.
He also admitted that they have added a fix to some of the All-In-One Printers, but not this one yet...
He indicates that there might be a work around that can "get me by" until a patch is written (Patch is specifically for IE7, if I understand him).
I'm going to call them back later tonight and find out more about this "Work Around"....
Still, this (Printing) is something pretty basic, and I'm surprised it is this involved...
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bcastner
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| The original workaround was to use a different driver from a related printer series. The easiest short term work around is probably to install the Microsoft driver for the Deskjet 6500 series, it provides the same printing features. Use the "add printer" command, install as a LPT1: device and then after the installation complete the installation by a change of the port to the appropriate USB or network device.
If the Duplex attachment is connected, there was floating around a GDX file patch. This is a text file, in XML format, and the patch simply changed some entries related to the duplexer. I have no other details.
To my knowledge HP has been promising a new driver for the 7310 under Vista since soon after they released the original in March 2007. Microsoft as you know has nothing to do with these drivers; they are written and certified by HP alone, who does not submit drivers for Microsoft WHQL testing and certification.
By the way -- how is the printer connected? Directly by USB cable? Is the port DOT4 or USB?
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Jan Janowski
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Skokie, IL
·AT&T Midwest
2 edits | reply to Jan Janowski
Is the Deskjet 6500 a color printer?
The 7310 is set up as a network printer... Works fine under XP and Vista in Word 2007. A neighbor loaned me a Linky and I tested to see if WiFi vs Wired had anything to do with it... It doesn't, but I checked just to confirm... and test wireless prior to getting one for the home.
EDIT: Just did the search you suggested in Google.. Yep!!! That's the issue I've got!!!
I'll just have to see what the "work around" that he mentioned earlier today is... Later tonight...
Hope like heck that I get someone with less of an accent later tonight....
By the way-- HP tried multiple times to sell me a new printer "Guaranteed to work with Vista" prior to speaking to the Tech... That was pretty disgusting..
It's my first foray into Vista.....
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
| reply to Jan Janowski
Haven't tried it yet, but here's a link to HP website that seems to point to the issue...
»h10025.www1.hp.com/ewfrf/wc/docu···&lang=en
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bcastner
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| HP has had an issue with IE7 since it was in Beta under Windows XP.
I do not know if the various IE7 RTM fixes discussed for XP are applicable, but there was a lot of discusson in MS-MVP Sandi's blog: »msmvps.com/blogs/spywaresucks/ar···647.aspx
It is not just a Vista issue. |
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
| reply to Jan Janowski
I'm just trying to have a "work-around" of my own ready in case the conversation with HP Tech later tonight gets me no-where......
Anybody know for certain what Vista Suported HP Color Network Printer I could select and the HP7310 would print correctly?
I've seen reports in other forums that in XP the 7310 would work with a 990C driver, but haven't seen anyone trying this in Vista yet.
I'll be so happy to move onto the next problem......  !
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BillRoland
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| reply to Jan Janowski
said by Jan Janowski  :By the way-- HP tried multiple times to sell me a new printer "Guaranteed to work with Vista" prior to speaking to the Tech... That was pretty disgusting. HP is pretty famous for that. And I agree, its pretty disgusting.
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
| reply to Jan Janowski
OK.. After being on phone with HP, and them connecting to the laptop, and observing the computer settings, and after trying MULTIPLE things....
It is HP's opinion that the problem lies in the "handoff of data" between IE7 and Printspooler". The lack of size information in the print information window is proof, so they say...
HP has refunded my Chargecard for the charge incurred, and has suggested that I contact Microsoft....
It's a Dell Laptop... I don't think I can contact Microsoft because it's a Dell, right?
So... Now What?
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bcastner
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| Microsoft is not responsible for such an issue; Dell would be.
In any case it does not ring true to me. The internet is easily searched to find individuals in which that printer model works under Vista without disabling UAC or protected mode for IE.
And, if there was a fundamental flaw in the Vista spooler service, it would not print with protected mode disabled either.
Lets try this:
1. Delete any and all printer icons that appear in Control Panel, Printers and Faxes for this printer. Important: disconnect the printer from the computer.
2. Right click the printer driver file and choose "Run as Administrator".
3. Install as a new Local Printer. For the Port choose a generic 1284 DOT4 Port instead of USB.
4. Finish the installation, connecting the Printer when prompted.
Print a Test Page if you can.
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
| reply to Jan Janowski
OK, I removed ALL HP SOFTWARE, and rebooted.
This removed all 7310 printer & fax printers....
Verified IE prints to the LJ4+ It does...
Re-installed the 7310 as a new printer, now using the Microsoft printer selection in Add Printer....
(Prior to this, the HP software configured the network printer).
Printed a test page fine..
Printed out an email from Microsoft Mail fine...
So crossed my fingers, and printed out from IE7 -- the posting I'm doing now on DSLR.... AND IT WON'T PRINT!!!
THERE IS NO HP SOFTWARE on this system now...
I'll try your idea next...
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
1 edit | reply to bcastner
said by bcastner :Lets try this: 2. Right click the printer driver file and choose "Run as Administrator". I'm a bit confused... What do you mean by the printer driver file? You mean the printer Icon..
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
1 edit | reply to Jan Janowski
Nope... That doesn't work either... The Size is still not being reported to the printer... this only happens on IE7 with the 7310 printer. 7310 printer in Word, or photo print, or Microsoft Mail shows size (and Prints).
See picture I captured during the print.... Print in IE7 with 7310 printer.
I don't think it is HP.. LJ4+ prints. 7310 doesn't (in IE)
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bcastner
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1 edit | Humor me here.
1. Test: If you have another browser installed, Firefox e.g., can you print from that?
2. Start IE in a different way: Right click the IE icon on the Desktop, and choosse to run in "No add-ons" mode. Try to print.
3. Exit IE if it is open.
Using Explorer, rename this file:
C:\Windows\System32\spool\drivers\w32x86\3\HPMSSNP.DLL TO HPMSSNP.OLD
Reboot.
Open IE and try to print. If this change did nothing, rename the file back to HPMSSNP.DLL
4. Open IE and lets do a RIES:
My gut instinct is that HP Director is the issue, and I want to force it to completely disconnect and re-establish its ties to IE.
First, read this KB so you know what is going to happen: »support.microsoft.com/kb/923737
Second, do the RIES by click Tools, Internet Options, Advanced and clicking "Reset" at the bottom.
When RIES finishes, exit IE.
Reboot.
Open IE again.
Watch out now for disabled add-ons: "RIES disables all toolbars, browser extensions, and customizations that you install. To use any of these disabled customizations, you must selectively enable each customization through the Manage Add-ons dialog box. Some toolbars may require that two or more controls are enabled to work correctly. These toolbars have controls for the corresponding Browser Helper Object and toolbar extensions. You can easily enable all the disabled controls that are from a trusted publisher from the Manage Add-ons dialog box."
In short, the first thing to do after the Reboot is to use Tools, Add-on Manager and re-enable your add-on entries. Be sure to use the scroll bar feature to check and enable each of the three areas: add-ons currently loaded by IE, add-ons that have been used by IE, and Active-X controls.
Exit IE.
Open IE again.
Try to print.
5. Close IE. If you moved any IE Folder -- Temporary Internet Files, Favorites, Cookies, anything from its default location, put it back where it started. Open IE again and try to print.
6. Close IE.
Right click the IE icon on the Desktop, and chooose "Run as Administrator". Try to print.
Let me know the results of these tests.
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auggy
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| reply to Jan Janowski
Also, have you applied the patch in the following link?:
»h10025.www1.hp.com/ewfrf/wc/soft···&lang=en
This patch, though not exactly addressing your issue, has appeared to help with some compatibility issues in Vista.
BTW, did you try out the printer in another user account? |
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
4 edits | reply to Jan Janowski
At present HP Director, and ALL OTHER HP software is removed from laptop.
The HP Drivers reported as 7310 printer, MS Drivers report as 7300 Series printer.
Yes, auggy, I tried that link a couple days ago, and I also tried the x64 patch (that works in 32) that is specifically for the IE7 printing problem, with no better results. Last night HP ran a program to verify the drivers were installed correctly and it reported that they were installed, with all available patches (3 if I remember).
At this point I'm Using the MS Drivers (HP 7300 Series Printers) supplied with Vista Home Premium, NOT HP Drivers, and I get the Exact Same issues with printing: Prints fine in Word 2007, MSMail, Photo Print, but won't print in IE7 (Unless Protected Mode is disabled--and then it prints fine in IE7).
Info in this post is PRIOR TO LAST SUGGESTIONS Bcastner and auggy made. I'm at work now, will try those later.
Only one login...
Also going to call Dell during lunch to see if they have any Take on the issue...
EDIT: Dell's take on the issue: "It's not a Dell Problem, cause it prints in other programs!"
"We've head of this before"
Even if it is happening with MS drivers: "It's most likely an incompatability issue with HP's driver and Protected Mode".
And my most favorite part of the conversation with Dell: "Don't worry!! TURN OFF PROTECTED MODE and it will print fine!!!"
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auggy
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| said by Jan Janowski :Only one login... Try creating a new user account - you can always delete the new account later.
The new account would start fresh with Internet Explorer settings, user settings, etc.
That would rule out a problem unique to your user account. |
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Jan Janowski
join:2000-06-18
Skokie, IL | reply to Jan Janowski
ended up working late last PM, and never got to try anything... Tonight...
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
1 edit | reply to bcastner
said by bcastner :Humor me here. 2. Start IE in a different way: Right click the IE icon on the Desktop, and choosse to run in "No add-ons" mode. Try to print. Found it in Accessories System Tools... Tried it... didn't help... 3. Exit IE if it is open. Using Explorer, rename this file: C:\Windows\System32\spool\drivers\w32x86\3\HPMSSNP.DLL TO HPMSSNP. OLDThere is no HPMSSNP.DLL file there. I'm presently using MS Printer drivers, not HP. More later
EDIT REIS didn't help...
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