Jan Janowski
join:2000-06-18
Skokie, IL
 ·AT&T Midwest
2 edits | reply to Jan Janowski
Re: [Vista] Printer that prints test page--but won't print in IE
Here's the latest....
I'm running MS supplied HP Printer Drivers, not the HP Software.
RIES alone didn't allow it to print....
However
A "Run as Administrator" Since RIES DOES ALLOW Printing,
but if I look at bottom of screen, Protected Mode is off during "Run as Administrator".
If I run IE normally, without "Run as Administrator", Protected mode is ON, and it won't print...
So, Basically the problem hasn't changed...... Though now "Run as Administrator" works correctly, which it didn't during tests on page 1 of this thread.
If I want to print, I have to turn off Protected mode.
Yesterday Dell suggested to "Just turn off Protected Mode and have a Nice Day"
What's the DownSide of this?
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bcastner
Premium,VIP,MVM
join:2002-09-25
Chevy Chase, MD
clubs: 
·Verizon Online DSL
2 edits | quote:
Yesterday Dell suggested to "Just turn off Protected Mode and have a Nice Day"
What's the DownSide of this?
There is not good answer as to the downsides. Protected Mode essentially runs IE in a sandbox -- no process or IE related download, script, Active-X control, .etc can modify persistently any file, registry entry, running process or service.
If you run IE in non-Protected Mode you face the same risks as would an XP user of IE7; or a Vista user running Firefox (that does not run in Protected Mode).
I will comment on the person you spoke to at HP. They promised fully Vista compliant, tested and WHSQ certified drivers for all their printer line no later then end-March 2007.
So, where are they? Forcing a user to turn off UAC or Protected Mode for IE in order to print is simply not acceptable. And the attempts to blame Microsoft for "spooler" issues is nonsense. Nothing changes when you turn off protected mode and print as far as the spooler service is concerned, other than the issue I mentioned earlier that you have to make certain your user profile TEMP folder has an appropriate low integrity setting and is named "Low". But the guts of the spooler service is not changed in any other respect.
Nor, if there were a spooler issue would any other printer work.
I consider the advice you received from HP as either woefully technically ignorant; or a flat out lie. And the workaround to turn off Protected Mode for IE a significant security loss for the end user.
The issue and its workaround by HP is unacceptable in my view, both from a security and practical standpoint. They should be ashamed.
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
4 edits | reply to Jan Janowski
Another bit of information....
Yesterday during lunch I talked with a very nice Tech at Dell.... "Rommel". He said he'd heard of this, but had never seen it firsthand... And was interesting in trying some things...
He asked for my home phone number, and promised to call later (last) night... because he wanted to try his hand at fixing this... He did say he'd have to connect to my computer as HP tech's did...
And I sat and watched TV all last night while I waited for him to call!! ---- And he didn't call!
Actually, though I was pretty pissed, it was the most enjoyable evening I've had since last Saturday evening, when I opened the Dell Laptop box!!! (I've been working on this one problem since about an hour after opening up the laptop last Saturday!!!)
Anybody want to post a Customer Complaint number for HP, Dell, and Microsoft? At this point, I want to slap all 3 of them!!
You know, you'd think Someone would have the balls to admit to the problem!
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
2 edits | reply to Jan Janowski
So... Since I'm dead in the water with IE7...
One thing I didn't try is a different browser.... Something I'll admit I've never done before.... I used IE because it was there...
Firefox or Opera?
Useability and Security pluses and minuses?
The laptop (Vista Home Premium, 4Gb Ram) is for my wife, who made the useability swtich between IE6 and IE7 (in XP)easy enough.... We don't run toolbars.
Does either Firefox or Opera import IE7 favorites?
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bcastner
Premium,VIP,MVM
join:2002-09-25
Chevy Chase, MD
clubs:
·Verizon Online DSL
1 edit | A different browser will work, only for the reason that you will not be using Protected Mode since you are not using IE7.
Running IE7 in non-protected Mode is not preferred, but neither is it a masssively fatal issue. Millions use Win9x through WinXP in non-protected mode every day.
Why it is preferred:
»blogs.msdn.com/ie/archive/2006/0···963.aspx
If I were you, since it is easy enough to do, is to disable Protected Mode for IE7 until the issue is straightened out by HP. This is not Dell's responsibility, nor Microsoft. It is squarely HPs fault. This would be the practical equivalent of using a different browser.
There are two ways this can be managed:
1. If you only need to print from certain web sites, you can set IE so that it only is in non-protected mode when you visit that site.
2. Or, disable it globally for all sites.
Both methods are explained here: »www.vistaclues.com/disable-protected-mode/
So using a new browser does not, from a security stand-point, change the Security surface involved by the alternative of disabling protected mode for IE in Vista. |
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BillRoland
Premium
join:2001-01-21
Ocala, FL
clubs:
 ·Cox HSI
1 edit | reply to Jan Janowski
As luck would (or wouldn't) have it, I ran into this same exact issue on a Vista machine today. I believe the same exact printer was used (OfficeJet 7310 All in one). I've uninstalled all the HP software and its now using a LaserJet P3005DN instead but Protected Mode printing in IE will just flat out not work. Reset integrity levels, reset IE, made no difference. Its got to be the HP junk software, but the trick is finding out what its wrecked and putting it back together again.
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
3 edits | reply to Jan Janowski
I feel your PAIN, BillRoland! Same exact printer here, that works fine in XP but not Vista!
I eventually turned off protected mode in Vista IE7 to get it to print, and I'm not using HP software, but Vista "HP 7300 series" drivers!
AND, As an Final addendum to this very painful subject.......
HP has issued a Full Credit to my chargecard for the tech support on this issue...
This is going to weigh heavily on my next printer purchase.... (ALL Prior printers purchased here were HP's prior to this)
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javaMan
Premium,MVM
join:2002-07-15
San Luis Obispo, CA
| said by Jan Janowski  :. . . This is going to weigh heavily on my next printer purchase.... (ALL Prior printers purchased here were HP's prior to this) Nearly 99% of all print driver issues posted on these boards are related to HP printers. Buy a Canon!  HP still makes good hardware but their entire software division should be fired. I have not had a single piece of HP hardware that did not have a serious software bug somewhere, whether is was a driver or packaged software. I simply stopped buying HP products about 10 years ago; I don't need the headaches or frustration. |
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BillRoland
Premium
join:2001-01-21
Ocala, FL
clubs:
·Cox HSI
| said by javaMan :said by Jan Janowski :. . . This is going to weigh heavily on my next printer purchase.... (ALL Prior printers purchased here were HP's prior to this) Nearly 99% of all print driver issues posted on these boards are related to HP printers. Buy a Canon! HP still makes good hardware but their entire software division should be fired. I have not had a single piece of HP hardware that did not have a serious software bug somewhere, whether is was a driver or packaged software. I simply stopped buying HP products about 10 years ago; I don't need the headaches or frustration. I'm rapdily coming to the same conclusion.
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"Don't steal. The government hates competition." |
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DSmithLady
Premium,MVM
join:2002-04-23
Deep South
clubs:
| reply to javaMan
said by javaMan :said by Jan Janowski :. . . This is going to weigh heavily on my next printer purchase.... (ALL Prior printers purchased here were HP's prior to this) Nearly 99% of all print driver issues posted on these boards are related to HP printers. Buy a Canon! HP still makes good hardware but their entire software division should be fired. I have not had a single piece of HP hardware that did not have a serious software bug somewhere, whether is was a driver or packaged software. I simply stopped buying HP products about 10 years ago; I don't need the headaches or frustration. As I posted earlier...I have a Canon ip6700D and it won't print in IE protected mode either! 
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javaMan
Premium,MVM
join:2002-07-15
San Luis Obispo, CA
4 edits | said by DSmithLady :said by javaMan :said by Jan Janowski :. . . This is going to weigh heavily on my next printer purchase.... (ALL Prior printers purchased here were HP's prior to this) Nearly 99% of all print driver issues posted on these boards are related to HP printers. Buy a Canon! HP still makes good hardware but their entire software division should be fired. I have not had a single piece of HP hardware that did not have a serious software bug somewhere, whether is was a driver or packaged software. I simply stopped buying HP products about 10 years ago; I don't need the headaches or frustration. As I posted earlier...I have a Canon ip6700D and it won't print in IE protected mode either! I have the same printer. I've never tried printing from IE but I would assume it probably has the same problem. I would suspect Canon will resolve the issue. I can't say the same thing about HP.
Edit: Hum, I just tried printing a page from IE in Protected Mode from my laptop (Vista SP1 standard account) via Bluetooth and it printed just fine. There must be some other issue you're having with your Canon. Come to think of it, I have printed several invoices from IE on my XP machine too.
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
1 edit | reply to Jan Janowski
XP Home and XP Pro prints fine to HP 7310 network printer via IE7 (XP doesn't have a protected mode that I have found) using HP or XP printer drivers...
This issue reared it's ugly head when we bought a Vista Home Premium laptop.
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Looking for 1939 Indian Motocycle |
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esornad7
@rr.com
| reply to Jan Janowski
I have been using Vista since the early Beta stages, and I use two HP machines on my network, 7410 and the Photosmart 3210. Only a couple of days ago did I have an issue with printing from IE. I intend to run some tests in a virtual machine to see if it is SP1 for Vista that is causing the issue, as I had not really printed anything since the day SP1 was released. I truly do not think it really is HP's fault, but a breaking of software from the added security features enabled by SP1, since I did a complete removal and reinstall (w/o updating from HP) and still the same result. When I tried to run updates, I got various error messages and failures, which did not happen prior to SP1. Vista was mostly better pre-SP1, but everyone in business would not consider Vista until a service pack, so Microsoft pushed one out. Really, they should have waited 4 or 6 more months, but released some minor update patches, such as the copy command issue. |
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esornad7
@rr.com
| reply to Jan Janowski
Yep, ran a virtual machine, and without SP1 installed, it works fine, but as soon as I install SP1, the printing from IE no longer works, so it is both HP's and Microsoft's faults, but also neither one of their fault's alone. It must be that the programmers at HP were lax on their coding, so that when Microsoft fixed the flaw in some part of the code, the HP driver was broken for IE printing. Until I get some time, and also load my new version of Visual Studio, I will not know which file is the culprit. It does seem that the ball is in HP's lap to correct, but in their defense, it WAS working pre-SP1. I love my HP machines, and I will not use anything BUT HP's on my network. And I love Vista...as it is FINALLY an OS that makes proper sense, and does the things I NEED and WANT it to do. I have been beta testing Windows since the days of 31 floppies for 95. And yes, I am one of the few who enjoyed Windows ME. For those that like XP, but hate ME, create an emergeny start-up disk in XP (if you have a floppy drive), then boot from that. You will see "Starting Windows Millennium Edition..." as XP uses some of ME's coding. |
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bcastner
Premium,VIP,MVM
join:2002-09-25
Chevy Chase, MD
clubs: | quote:
You will see "Starting Windows Millennium Edition..." as XP uses some of ME's coding.
XP uses no code from ME.
You are booting to DOS, not XP, for your test. |
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Jan Janowski
join:2000-06-18
Skokie, IL
·AT&T Midwest
|  reply to Jan Janowski
As a point of reference, the laptop arrived without Vista SP1, and the problem was there, too.
In fact, I thought I mentioned that I installed SP1 as a potential fix for the problem, and it didn't help at all.
HP Tech Support mentioned that it was a Microsoft issue, but since HP is pointing at Microsoft, Microsoft will not answer the phone and points me to Dell, and Dell says it's not THEIR issue... I would tend to agree the fault lies at multiple doorsteps, if for only that EACH ONE of the companies involved were going out of their way to explain it is not THEIR FAULT.
Wouldn't you think that the companies would talk to each other now and then??
You'd also think that a company would get better Public Relations by explaing they've heard of a problem and are working on it, rather than participating on a:
CIRCLE JERK OF FINGER POINTING?
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swindmill
join:2002-07-12
Macomb, MI
| reply to Jan Janowski
Do any of you happen to be using AVG antivirus? I've read reports on other forums that this issue is caused by updating to AVG 8.0 whereas the older 7.X releases didn't have the issue. I'm investingating this now, as a client of mine who upgraded his AVG is now experiencing the problem printing in IE7 to his HP DeskJet 6500. |
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swindmill
join:2002-07-12
Macomb, MI | After removing AVG 8.0 I am now able to print to a Deskjet 6500 from IE7 under Vista SP1. I'm reinstalling AVG and will play with AVG settings in order to see if I can get printing to work with AVG installed. |
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swindmill
join:2002-07-12
Macomb, MI
| I wasn't able to get printing from IE working with any combination of AVG 8.0 settings. I reverted back to a copy of 7.5 I had downloaded and all is well. It seems in my case the problem isn't with HP drivers or Vista, but only rears it's head when AVG 8.0 is installed. |
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tcottengim
@pacbell.net
| I can confirm that AVG 8.0 will cause this problem in Vista Home Premium  .
This morning I was using IE just fine. Upgraded AVG at lunch and could not print (Laserjet 4200 with an EIO). Reverted AVG and can print. |
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