fdeitz2
join:2001-05-18
Manassas, VA
clubs:
| reply to John W
Re: [northeast] FIOS Billing Nightmare!
I have been fighting their billing service and it is useless. I switched to FIOS from Verizon DSL back in early March and as of the latest bill, dated 4/25 - am still getting billed for DSL in the amount of $34.95/month. The bill is for the month in advance so really this is for 4/25 - 5/24 or something like that. I call billing and each time (well, most of the time) they tell me the DSL billing will stop, but it hasn't. Some times, they actually have the nerve to tell me that the DSL billing is correct.
I'm getting fairly disgusted with even something as simple as stopping the DSL service billing the date FIOS became active on my account. Calling their billing people (who apparently are from India as they all have accents from there) is useless. I'm at loss as to what to do to get this fixed. By now they owe me at least $100 for the overbilling, and it shows no signs of stopping. |
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More Fiber
Premium
join:2005-09-26
West Chester, PA
 ·Bay Area Internet ..
| said by fdeitz2  :I'm at loss as to what to do to get this fixed. By now they owe me at least $100 for the overbilling, and it shows no signs of stopping. File a complaint with your state PUC or Dept. of Consumer Affairs. They may not get it resolved quickly, but they WILL get it resolved. It's also the only way I know to put pressure on VZ to fix their systems.
Here the link for Virginia:
»www.vdacs.virginia.gov/consumers/index.shtml
Just mention "fradulent billing practices". |
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noping
a network cable is unplugged
Premium
join:2007-01-09
 ·Verizon FIOS
| said by More Fiber :It's also the only way I know to put pressure on VZ to fix their systems. PUC is generally useless when it comes to solving problems. Take my word on this, I know.
1-800-483-7988, option three. |
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Gary A
join:2008-03-02
Odessa, FL | reply to noping
Re: [northeast] FIOS Billing Nightmare!
Contacting the Florida PSC for my billing problem worked for me: »messed up my first bill |
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More Fiber
Premium
join:2005-09-26
West Chester, PA
·Bay Area Internet ..
| reply to noping
said by noping :PUC is generally useless when it comes to solving problems. Take my word on this, I know. I've had good luck with the PA PUC. I didn't say it was a quick solution, but they are PERSISTENT when it comes to getting VZ to fix something. In my case it took 6 months, but it DID get resolved, and I did not have to spend hours on the phone on hold with VZ following up. |
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