ninnpwint
join:2008-02-28
edit:
May 4th, @04:26PM
| reply to Mica
Re: Digital Phone and 911 calls
thanks to Mica for this scary and very sad info
and thanks to anony 161554213 for your reply to Mica
i am going to call the tech dept at Shaw for confirmation
cause i am a Shaw Digital Phone customer as well
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ASUS P4P800SE, Intel P4 3GHz, 2GB RAM, XP-Pro(SP2), IE7, 80G disk, Symantec AntiVirus, PC Tools Spyware Doctor(non AV).
as mentioned i did call to Shaw tech dept 604-629-3000 and talk to a support staff there it is confirmed that E911 (who has digital phone directly from Shaw) sent the call only to the local EMS (never routed to anywhere) and the EMS can see the address and the front photo of the location
disclaimer: please call yourself to verify |
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Googler
join:2007-01-16
Chilliwack, BC
 ·Shaw
| I never knew they actually had a pic of the location.
Shaw never wants anyone to move their modem when moving, instead they will put in a new modem and the new location. This is because the modem is tied to a certain address, so I am guessing that there is extremly low risk that they have the wrong address on file.
Now things like Vonage, I would not trust to much. Because you can take those anywhere (ex you live in Vancouver, and on a business trip you take the modem along to toronto (to make the vancouver calls "local") and there you have to call 911, they will have your vancouver address on file. |
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Mica
@shawcable.net
| reply to ninnpwint
Thanks ninnpwint, I will certainly check myself calling the phone number you provided. I appreciate your effort.
Googler brings up an interesting point about the location of my modem. I have recently moved to a new place and I have no idea if my modem was replaced or just reconfigured.
With that in mind, I'm wondering how effective will be to call Shaw and ask them if my call will be routed to the proper EMS. I mean, I'm concerned with receiving a standard response that describes Shaw's policies than the actual information about my specific location. In fact, part of the problem with the VoIP call described in the CBC article has to do with this family moving recently and their 911-link information (only) not updated correctly.
Sounds like calling 911 directly is the only way to be sure, no? Or will the Shaw TSR have access to check the live information?
Thank you all for your comments. I will report back what I find out.
M. |
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fuzzmania
join:2003-08-19
Richmond, BC | I don't see a problem with calling 911 and TELL THEM RIGHT AWAY THIS ISN'T AN EMERGENCY, and you just want to know if your information is displayed and correct. |
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anony 161554213
@shawcable.net
| i DO NOT recommend that.
no matter what you say when you call 911 they are required to dispatch someone in most city's.
so even if you tell them its just a test they mill still roll a police car, please don't waste emergency services time on just testing something, maybe try calling them threw a non emergency number to confirm information |
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ErikRP
join:2004-11-06
Winnipeg, MB
| reply to fuzzmania
said by fuzzmania  :I don't see a problem with calling 911 and TELL THEM RIGHT AWAY THIS ISN'T AN EMERGENCY, and you just want to know if your information is displayed and correct. I hear what you're saying and I understand your reasoning, but DON'T DO THAT. 911 isn't a chat line, it's not a test line and it's only to be used in an emergency. Can you imagine if everyone on a non-standard type phone (i.e. VoIP) called their local 911 just to test to see what information was sent?
I agree, there should be a way of verifying the process works properly, but I think the people to call are the ones who are responsible for your phone. If you're a Shaw Phone customer, call Shaw. If you are with a VoIP company, call them and ask questions. Tell them you want to know what process they use to route your call. They have to tell you. If they can't or won't give you a good explanation, be concerned.
Keep in mind too that most people have cell phones, and calling 911 with your cell phone is a great backup in an emergency. |
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