More Fiber
Premium
join:2005-09-26
West Chester, PA
 ·Bay Area Internet ..
| reply to fdeitz2
Re: [northeast] FIOS Billing Nightmare!
said by fdeitz2  :I'm at loss as to what to do to get this fixed. By now they owe me at least $100 for the overbilling, and it shows no signs of stopping. File a complaint with your state PUC or Dept. of Consumer Affairs. They may not get it resolved quickly, but they WILL get it resolved. It's also the only way I know to put pressure on VZ to fix their systems.
Here the link for Virginia:
»www.vdacs.virginia.gov/consumers/index.shtml
Just mention "fradulent billing practices". |
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noping
a network cable is unplugged
Premium
join:2007-01-09
West Chester, PA
 ·Verizon FIOS
| said by More Fiber :It's also the only way I know to put pressure on VZ to fix their systems. PUC is generally useless when it comes to solving problems. Take my word on this, I know.
1-800-483-7988, option three. |
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Gary A
join:2008-03-02
Odessa, FL | Contacting the Florida PSC for my billing problem worked for me: »messed up my first bill |
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More Fiber
Premium
join:2005-09-26
West Chester, PA
·Bay Area Internet ..
| reply to noping
said by noping :PUC is generally useless when it comes to solving problems. Take my word on this, I know. I've had good luck with the PA PUC. I didn't say it was a quick solution, but they are PERSISTENT when it comes to getting VZ to fix something. In my case it took 6 months, but it DID get resolved, and I did not have to spend hours on the phone on hold with VZ following up. |
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