gangster83
@verizon.net
| Help with Comcast internet inside!!!
I have had my comcast internet for a while now. Yesterday when I opened up my Internet Explorer it always takes me to this comcast website and then when I try to goto another website it takes me back to the same comcast web page. How do I get get around this?? It wont let me goto no website at all!!!! |
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Clearpix
join:2008-01-17
Wilmington, DE
 ·Verizon FIOS
| I think its sounds like you are being routed to a provisoning page. Comcast billing might not be recognizing your modem as paying for the service. It sounds like a page that I have seen before when people do self-installs and need to start up the billing for a new modem. You are going to have to call into tech support for this one I think. |
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gangster83
@verizon.net | reply to gangster83
So its my modem?? |
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gangster83
@verizon.net | reply to Clearpix
So its my modem right?? |
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Clearpix
join:2008-01-17
Wilmington, DE | if I had to guess I'd say either its your modem or a billing issue... |
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gangster83
@verizon.net | Ok it told me to enter my comcast account number. I did that but I keep getting this error everytime I enter my account number in. I dont know what else to do??? |
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sortofageek
Premium,Mod
join:2001-08-19
Valhalla Dr
clubs: |  reply to gangster83
(topic move) Just another off topic rant
Moderator Action
The post that was here (and all 2 followups to it), has been moved to a new topic .. »Just another off topic rant |
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snsnnj
@comcast.net
| reply to gangster83
Re: Help with Comcast internet inside!!!
the page you are seeing is called the walled garden. call comcast and tell them your modem is in walled garden status and the should be able to reprovision for you.also check your connection settings.it should be set to auto. detect dns settings not "use these dns setting" |
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rody_44
Premium
join:2004-02-20
Quakertown, PA | reply to gangster83
the most common reason is did u pay your bill ? |
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Kearnstd
Elf Wizard
join:2002-01-22
Mullica Hill, NJ | reply to gangster83
ordering CDV+HSI can also cause it, from how i hear it the database can sometimes go wonky and try and provision the eMTA that isnt due on the account for a few days.
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[65 Arcanist]Filan(High Elf) Zone: Broadband Reports |
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YoU FaiL
@comcast.net | reply to gangster83
Wall Garden FTW. |
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Rob
In Deo speramus
Premium
join:2001-08-25
Kendall, FL
 ·Comcast
 ·AT&T Southeast
| reply to rody_44
said by rody_44  :the most common reason is did u pay your bill ? I agree - I'd call billing. |
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Der_Idiot
join:2008-02-10
Norwood Young America, MN | reply to gangster83
Call billing, they have to bounce the modem and re-provision. Pay your bill and don't thread-monitor every 2 minutes...  |
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