Quaoar
join:2004-08-11
Fort Collins, CO
 ·Comcast
moderated:
May 5th, @01:17AM
| Just another off topic rant
Split from this thread ---> »Help with Comcast internet inside!!!
Ok, let's be frank: your modem was not rented from Comcast, nor is it a private purchase. Your modem was a hand-me-down from someone else, or it is a lost/stolen modem.
Comcast accounts for every modem's MAC address. Yours does not meet requirements. You will have to replace your modem with a rental from Comcast or a purchase of a new modem.
If you have no account with Comcast, that is a separate issue. You cannot simply connect a modem to what appears to be a live line and hope that you gain access without an account and an acceptable modem. Call 1800comcast.
Q |
|
EG
CLINK
Premium
join:2006-11-18
Union, NJ
edit:
May 5th, @12:15AM
| Re: Help with Comcast internet inside!!!
said by Quaoar  :Ok, let's be frank: your modem was not rented from Comcast, nor is it a private purchase. Your modem was a hand-me-down from someone else, or it is a lost/stolen modem. Comcast accounts for every modem's MAC address. Yours does not meet requirements. You will have to replace your modem with a rental from Comcast or a purchase of a new modem. If you have no account with Comcast, that is a separate issue. You cannot simply connect a modem to what appears to be a live line and hope that you gain access without an account and an acceptable modem. Call 1800comcast. Q The poster has stated that they have had an account with CC "for awhile now"...
Dude, why are you assuming that their modem is either lost, stolen, or a hand me down ??
I've seen many times where a software / application glitch with the system or the modem results in a loss of provisioning.
Traditionally , responses to posters here at BBR are a bit more friendly, no ?
Agreed that the only way to correct this is with a call in to a CSR. |
|
jabuqua
join:2004-10-10
Beverly Hills, CA
| reply to Quaoar
said by Quaoar :Ok, let's be frank: your modem was not rented from Comcast, nor is it a private purchase. Your modem was a hand-me-down from someone else, or it is a lost/stolen modem. Easy there buddy, let's not make assumptions and there's no need to DEMAND PROOF POSTIIVE that the OP's modem is legit.
As EG already stated, a system or recent account change could've caused the modem to be stuck in walled garden.
To the OP: Turn off all your equipment and power them on starting with modem>router>PC. If that fails to resolve then make the call as suggested. |
|
