Quaoar
join:2004-08-11
Fort Collins, CO
 ·Comcast
moderated:
May 5th, @01:12AM
| Off topic rant
Split from this topic ---> »[Connectivity] Has something changed with Comcast?
Yep, the same old BS! The OP should contact Comcast and DEMAND that Comcast make everything good. There is nothing that asking users to provide modem stats that is going to help their case other than calling 1.800.comcast or whatever is their local number and DEMANDING that their HSI and HDTV performances are made acceptable.
Get with the program. You and others (and I have been guilty of this also) are deflecting Comcast subscribers from simply making a justifiable demand of CSRs that their HSI and HDTV just freeking work as paid for!
Analysis of user's modem stats simply delays what they really need to do: CALL COMCAST CUSTOMER SERVICE AND DEMAND THE QUALITY OF SERVICE THAT IS BEING PAID FOR.
This is not 1980, this is 2008, and Comcast is not five people down the road with a couple of modems but is a mega billion dollar corporation with hundreds of CSRs. We do not need to provide what Comcast MUST provide to their customers: proof positive that customers are getting what they pay for.
Asking for modem stats is simply delaying the obvious: CALL 1-800-COMCAST, and do not take obfuscation for an answer. Subscribers pay for performance and it is up to Comcast to provide proof positive that the customer is getting that performance.
Your modem stats question is indeed egregious since no CSR will even acknowledge the modem stats. The customers must simply say "I'm not getting what I am paying for and you, Comcast, must prove to me that I am getting what I pay for.".
Everything that this site's 'experts' say might be valid, but is of no use whatsoever, since the user will eventually have to do what I wrote above. Stop wasting everyone's time with modem stats and simply respond "call Comcast, and do not take 'no' for an answer".
Comcast must be responsive if they actually want the user's business.
Q |
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EG
The wings of love
Premium
join:2006-11-18
Union, NJ
edit:
May 5th, @12:23AM
| Re: [Connectivity] Has something changed with Comcast?
said by Quaoar  : There is nothing that asking users to provide modem stats that is going to help their case other than calling 1.800.comcast or whatever is their local number and DEMANDING that their HSI and HDTV performances are made acceptable. I call FUD here.. That's a sweeping statement and not always true.
Many times the issue lies with the CPE (customer premises equipment) such as faulty self owned splitters, coax, fittings, modems, etc. I have helped many posters with issues that were caused by their own equipment without the need for any Comcast intervention... |
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jabuqua
join:2004-10-10
Beverly Hills, CA
| reply to Quaoar
said by Quaoar :Get with the program. You and others (and I have been guilty of this also) are deflecting Comcast subscribers from simply making a justifiable demand of CSRs that their HSI and HDTV just freeking work as paid for! Analysis of user's modem stats simply delays what they really need to do: CALL COMCAST CUSTOMER SERVICE AND DEMAND THE QUALITY OF SERVICE THAT IS BEING PAID FOR. Your modem stats question is indeed egregious since no CSR will even acknowledge the modem stats. The customers must simply say "I'm not getting what I am paying for and you, Comcast, must prove to me that I am getting what I pay for.". Q Somebody forget to take their meds today? If what you say is true then why don't you request that they close this forum down?
Gathering information is the most basic step in trying to solve a problem. Why would a CSR refuse to acknowledge modem stats? Maybe it's time for my meds...
You should be glad Comcast actually ran service to your neck of the woods. At least your not stuck with dial up.
Hopefully the OP comes back so we can actually try to help. |
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