said by Quaoar 
:Get with the program. You and others (and I have been guilty of this also) are deflecting Comcast subscribers from simply making a justifiable demand of CSRs that their HSI and HDTV just freeking work as paid for!
Analysis of user's modem stats simply delays what they really need to do: CALL COMCAST CUSTOMER SERVICE AND DEMAND THE QUALITY OF SERVICE THAT IS BEING PAID FOR.
Your modem stats question is indeed egregious since no CSR will even acknowledge the modem stats. The customers must simply say "I'm not getting what I am paying for and you, Comcast, must prove to me that I am getting what I pay for.".
Q
Somebody forget to take their meds today? If what you say is true then why don't you request that they close this forum down?
