jack9999
@vaccineshoppe.com
|  Acanac Problems
I wonder if you guys can help me instead of calling over the phone.
1) we decided to switch to acanac from bell. Payment is instant.
2) After 2 weeks, we received the package and called in to activate the service.
3) We cancelled bell internet once we received the package.
4) Acanac cant activate the service since they are getting digital noise. Explained we cancelled it and called bell to double check. Bell said the noise will end in a few days.
5) 5 days later, we called to check the acanac service again. This time they said the noise is from the bell tv box. We cancelled this one too. And ordered the dry loop at $8/month extra. Another week goes by..
6) 2 weeks later, we called Acanac again to check if there's any problem. This time, its on the bell phone line.
At this point, its reasonable to get a bit mad...no? Once
7) Acanac said we will get the service on May 1st.
8) May 1st comes, we called Acanac again. This time, the excuse is they 'forgot' to activate the line. Wait till May 7th. Funny thing is that we actually asked "If we didnt call today, no one would let us know right?"
CS Rep replies "yea, pretty much...". WTF!!!!
If you do the math, we don't have TV and internet for over 2 months. And now we are still waiting...i am not sure why.
Acanac, can you do something and work a bit harder? If you dont like the trouble, tell us, we'll go somewhere else...
We'll call again this afternoon... |
|
Daky
join:2003-05-24
| ... and you are still waiting? damn!!
Just cancel it, go somewhere else.
There is tons of other providers who i am sure wouldn't give you trouble like ACANAC did.
www.electronicbox.net
www.teksavvy.com
I dont remember any1 going through problems you had with ACANAC with this ISPs i listed above. |
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jack9999
@vaccineshoppe.com | reply to jack9999
Yea, still waiting cos we got charged the full amount already for a year + a dry loop fee which we have to email another department for a refund.
Paul, can you help speeding up the process? |
|
Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
edit:
May 5th, @03:00PM
| Good afternoon jack9999,
I will be more than willing to assist you. Please PM me your contact information including your full address. Please also beware that if I could get your line up in the next 24 we would, but the setup is Bell Canada's responsibility. We can't do much expect put pressure on them .
Once your up and running please send me a quick PM and I will be more than happy to credit you for the delay aswell.
Welcome to the Acanac family and we hope to serve you for many years to come.
Best Regards,
Paul
»www.acanac.ca |
|
jack9999
@vaccineshoppe.com
| reply to jack9999
Thanks Paul for your offer.
As mentioned the line is going to be active tomorrow (May 7th) . Hope it really does what the tech said on the phone.
As for the PM, I guess I have to sign up for an account on this forum to do it. Let me do that right now and PM you. Hope by the time i get home tomorrow, everything will be up and running. |
|
Acanac Inc
Premium
join:2007-03-05
Mississauga, ON | Got your PM. If Bell fails to setup your DSL line tomorrow we will contact them right away. Once again thank you for your patients.
Best Regards,
Paul
»www.acanac.ca |
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jack9999
join:2008-05-06
Richmond Hill, ON | So, we got nothing yesterday, tech support says its bell's fault...sometime today, tomorrow, next week????  |
|
bryanviper
join:2002-10-12
Toronto, CAN
 ·TekSavvy Solutions..
·Nothing But Net
edit:
May 8th, @12:49PM
|  said by jack9999  :So, we got nothing yesterday, tech support says its bell's fault...sometime today, tomorrow, next week???? Deal with Acanac on this forum, seems like hes higher up and might get things done.
If you dont want to wait anymore (2 months is way to long) I suggest you look over at Teksavvy they are Highly recommended.
--
Computer: Intel Quad Core, 2gb OCZ DDr2, EvGA 8800GTS 512mb, 2x Plextor Burners, Corsair 620psu, Antec 900Case, 5mb DSL from teksavvy
»www.MaximumRepair.ca |
|
BELLFART
@teksavvy.com | reply to jack9999
waiting 2 months & no Internet service??? Unbelievable..... |
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jack9999
join:2008-05-06
Richmond Hill, ON
| reply to jack9999
Yea, and now the price also comes into question.
Teksavvy - Premium
5M/800k 200G/mo. $4/mo. $29.95/mo.
This comes to $33.95 + tax = $38.36 vs $18.95 per month at acanac...
This times 12 months...saves quite a bit over a year. |
|
Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
| jack9999
I am dealing with the setup personally. I will make sure we get to the bottom of this one way or another. We do setup hundreds of orders a day so it's not like we don't know what we are doing. The problem is that the setup is Bell's responsibility and for one reason or another they are not following through.
jack9999 it's only a matter of time now. Please also be reassured that you will be compensated for your delay.
Best Regards,
Paul
»www.acanac.ca |
|
Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
| Acanac
Bell has stated the order was delayed because you had digital on the line and wouldn't remove it.
I need to speak with one of the level two reps at Bell to get to the bottom of this. Do you have a digital line from Rogers?
Best Regards,
Paul
»www.acanac.ca |
|
bryanviper
join:2002-10-12
Toronto, CAN
·TekSavvy Solutions..
·Nothing But Net
| reply to jack9999
Re: Acanac Problems
said by jack9999 :Yea, and now the price also comes into question. Teksavvy - Premium 5M/800k 200G/mo. $4/mo. $29.95/mo. This comes to $33.95 + tax = $38.36 vs $18.95 per month at acanac... This times 12 months...saves quite a bit over a year. Question why are you adding $4/month? If its for a static ip why are you adding it? Since i dont think you get one with Acanac why would you need one from Teksavvy? So if you remove the $4 its only about $32/month with No Contract
If your with Acanac you are on a Contract and if you Cancel early you are given your money back for the remaining months BUT at the price of $29.95/month NOT the $19/month (if I'm not mistaken)
But If I was in you situation I would of paid more then wait as long as you are waiting.
--
Computer: Intel Quad Core, 2gb OCZ DDr2, EvGA 8800GTS 512mb, 2x Plextor Burners, Corsair 620psu, Antec 900Case, 5mb DSL from teksavvy
»www.MaximumRepair.ca |
|
anonnotreally
@qc.ca
| reply to jack9999
If you know you're can be connected to a Primus DSLAM, take their triple value bundle which has gone up from $54.99 to $64.99 reg is $74.99
I have not noticed any throttling, there is NO caps with Primus. This may change right after i post LOL |
|
jack9999
join:2008-05-06
Richmond Hill, ON
edit:
May 9th, @03:48PM
| reply to jack9999
No, we dont have rogers.
We had bell for internet and tv, but we cancelled that.
Only bell phone line.
Thanks Paul. |
|
jack9999
join:2008-05-06
Richmond Hill, ON
| Hey Paul,
I thought you said you were going to take are of this personally. What happened?
First the customer service said its going to be Wednesday, then re-scheduled to Saturday. No one came, so today we called Acanac. The customer service said they check the line at bell and something got fixed. Now still no internet even its fixed.
Customer service re-booked another tech to come over on Wednesday at 7:30am.
Will it ever work? Now its about 3 months...is there a number where i can reach you? |
|
Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
| I have no control over the Bell reps, but I will bring this up to the Bell executives including the VP of sales. I am on your side here and I will do my best to get this resolved. I will PM you my contact information.
Best Regards,
Paul
»www.acanac.ca |
|
bryanviper
join:2002-10-12
Toronto, CAN
·TekSavvy Solutions..
·Nothing But Net
| reply to jack9999
said by jack9999 :Hey Paul, I thought you said you were going to take are of this personally. What happened? First the customer service said its going to be Wednesday, then re-scheduled to Saturday. No one came, so today we called Acanac. The customer service said they check the line at bell and something got fixed. Now still no internet even its fixed. Customer service re-booked another tech to come over on Wednesday at 7:30am. Will it ever work? Now its about 3 months...is there a number where i can reach you? Keep us updated on what happens please.
--
Computer: Intel Quad Core, 2gb OCZ DDr3, EvGA 8800GTS 512mb, 2x Plextor Burners, Corsair 620psu, Antec 900Case, 5mb DSL from teksavvy
»www.MaximumRepair.ca
Computer Repair/Upgrades In Toronto. |
|
jack9999
join:2008-05-06
Richmond Hill, ON
| Thanks.
I just want to say that we dont mind switching to another company, infact it came across out mind several times. But since we're in so far already, just see it through wont hurt too bad.
Dont get me wrong, I am not trying to diss anyone here. Just trying to solve a problem as fast as possible.
Thanks for your help Paul. |
|
Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
| jack9999 if I was in your position I would be thinking the same thing. The amount of time it has taken Bell to setup one DSL connection is nothing more than ridicules, but we can't pass the blame game to Bell. You paid us not them. What ever the outcome we need to find out why so many missed appointments. At this moment I can't get a straight answer from Bell.
Best Regards,
Paul
»www.acanac.ca |
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