Acanac Problems in Canadian Broadband

Acanac Problems in Canadian Broadband http://www.dslreports.com/forum/r20433330 en Fri, 09 Jan 2009 03:10:30 EDT Fri, 09 Jan 2009 03:10:30 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20579427 jack9999 : WOw, that was fast:

Modem Status

Connection Status Connected
Us Rate (Kbps) 800
Ds Rate (Kbps) 5056
US Margin 9
DS Margin 25
Trained Modulation ADSL_G.dmt
LOS Errors 0
DS Line Attenuation 8
US Line Attenuation 6
Peak Cell Rate 1886 cells per sec
CRC Rx Fast 0
CRC Tx Fast 2
CRC Rx Interleaved 0
CRC Tx Interleaved 0
Path Mode Fast Path]]> http://www.dslreports.com/forum/remark,20579427 Mon, 02 Jun 2008 17:58:43 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20577918 anon : change a profile is a matter of selecting a profile from a drop down menu and waiting for the modem to re sync. if your on sympatico it s done over the phone if your with a re seller it takes a ticket and the 3 - 5 business days. if sympatico is a re seller of the nexxia why dont they jump through the hoops and submit a sill online ticket ???]]> http://www.dslreports.com/forum/remark,20577918 Mon, 02 Jun 2008 13:37:47 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20575449 jack9999 : What are attenuation values? and how do they work?]]> http://www.dslreports.com/forum/remark,20575449 Sun, 01 Jun 2008 23:30:19 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20567062 anon : It looks like you're right on top of the central office. Your upstream margin is quite low though, especially for those attenuation values. What's up with that?]]> http://www.dslreports.com/forum/remark,20567062 Fri, 30 May 2008 23:41:05 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20566675 jack9999 : Yea, thanks! Good to hear. I've already submitted the required info to Paul. Looking at how fast bell works, it'll probably take a week or 2.

Thanks all!]]> http://www.dslreports.com/forum/remark,20566675 Fri, 30 May 2008 22:15:50 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20565811 eots : Get Acanac to open a service ticket with Bell to put you on the 5mbps profile, which is the highest speed Acanac offers to residential customers.]]> http://www.dslreports.com/forum/remark,20565811 Fri, 30 May 2008 19:26:03 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20565662 HiVolt : Your line is very good. You can get upgraded easily to 5/6mbit (whichever bell sets).
--
GOLF LEAFS GOLF!]]> http://www.dslreports.com/forum/remark,20565662 Fri, 30 May 2008 18:54:51 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20565640 jack9999 : Ok, I have no idea how to get the line stats, does this help?

Modem Status
Modem Status

Connection Status Connected
Us Rate (Kbps) 800
Ds Rate (Kbps) 3008
US Margin 9
DS Margin 29
Trained Modulation ADSL_G.dmt
LOS Errors 0
DS Line Attenuation 7
US Line Attenuation 6
Peak Cell Rate 1886 cells per sec
CRC Rx Fast 0
CRC Tx Fast 6
CRC Rx Interleaved 0
CRC Tx Interleaved 0
Path Mode Fast Path]]> http://www.dslreports.com/forum/remark,20565640 Fri, 30 May 2008 18:50:00 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20562475 jack9999 : I'll try to remember and post it tonight.]]> http://www.dslreports.com/forum/remark,20562475 Fri, 30 May 2008 09:06:19 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20561528 eots : It looks like you've been put on the default 3mb profile by Bell. Post the line stats from your modem.]]> http://www.dslreports.com/forum/remark,20561528 Fri, 30 May 2008 00:24:33 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20559576 Acanac Inc : Sorry to ask again, but can you PM the user ID again. I will have a ticket submitted to raise your profile if possible.

Best Regards,
Paul
www.acanac.ca]]> http://www.dslreports.com/forum/remark,20559576 Thu, 29 May 2008 17:54:07 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20559444 jack9999 : Hey Paul,
Can you check my connection profile?

Its kinda slow..

]]> http://www.dslreports.com/forum/remark,20559444 Thu, 29 May 2008 17:32:31 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20526310 jack9999 : Yea, pre-paid for a year. Internet is like an addiction.]]> http://www.dslreports.com/forum/remark,20526310 Thu, 22 May 2008 21:53:12 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20525834 Bell_Abused : Finally they can start billing you!

;)]]> http://www.dslreports.com/forum/remark,20525834 Thu, 22 May 2008 20:23:17 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20525721 jack9999 : INTERNET IS GOOD!!!

It works, thanks Paul.]]> http://www.dslreports.com/forum/remark,20525721 Thu, 22 May 2008 20:04:40 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20519007 jack9999 : Yeap, still waiting, just too busy to call after work.]]> http://www.dslreports.com/forum/remark,20519007 Wed, 21 May 2008 17:19:13 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20516748 anon : GAS service= take you're sweet ass time, and if you don't get to it today there's always tomorrow.]]> http://www.dslreports.com/forum/remark,20516748 Wed, 21 May 2008 10:50:10 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20509486 eots : No point in calling 310-SURF they only deal with Sympatico customers. I doubt even the senior techs in the Sympatico Direct forum could escalate this as they don't have access to service tickets opened by other ISP's. You'd be better off calling the Bell Canada Executive Office of Customer Relations 1-866-317-3382.]]> http://www.dslreports.com/forum/remark,20509486 Mon, 19 May 2008 23:06:47 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20509138 jack9999 : Hey Paul,
I am really glad that Acanac follows up on the service issues. We had a call this afternoon from you guys and it tells me that you guys spend the time to look into the problem and follow up with Bell.

We are hoping to get this issue solved within this week, probably going to call 310-SURF tomorrow night if nothing happens.]]> http://www.dslreports.com/forum/remark,20509138 Mon, 19 May 2008 21:55:54 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20508018 Acanac Inc : This issue is not provider dependent. (unless you go with Cable) Bell is responsible for the last mile of service. The main issue here is that this setup falls out of the normal procedure for Bell. This user had a form of IPTV in the building. I have seen this before and it can cause a few problems.

jack9999 the end is near if you want to stick with it. Acanac will also credit you for the delay. We are here to help and we will continue to pressure Bell on all fronts.

Thank you for being so patient.

Best Regards,
Paul
»www.acanac.ca]]> http://www.dslreports.com/forum/remark,20508018 Mon, 19 May 2008 18:29:59 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20507715 Daky : is what i said ... after first post ...
go with different provider ... ]]> http://www.dslreports.com/forum/remark,20507715 Mon, 19 May 2008 17:31:29 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20506554 MizTEcK : or get 3web to get it without caps and throttle]]> http://www.dslreports.com/forum/remark,20506554 Mon, 19 May 2008 14:04:23 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20505183 jack9999 : And get rogers with their caps?]]> http://www.dslreports.com/forum/remark,20505183 Mon, 19 May 2008 08:38:33 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20501855 MizTEcK : wow... just get cable... this is rediculous]]> http://www.dslreports.com/forum/remark,20501855 Sun, 18 May 2008 13:38:41 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20501451 jack9999 : Yeap, I msged deadpool, he said there's no problem.
The tech yesterday said there's something wrong with the line at the office.

The wiring in the building is just extremely weird.
Let me msg Glen1 to check it too..]]> http://www.dslreports.com/forum/remark,20501451 Sun, 18 May 2008 12:02:59 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20500395 anon : You don't need a phone line running into the receivers for expressvu. They're only for ordering pay-per view.]]> http://www.dslreports.com/forum/remark,20500395 Sun, 18 May 2008 01:29:54 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20500276 eots : And you've already waited 3 months for this! Did you get an answer from Deadpool? Glen1 is another Bell employee who is also very helpful.]]> http://www.dslreports.com/forum/remark,20500276 Sun, 18 May 2008 00:49:27 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20500031 jack9999 : Yea they did.
Still cant fix the problem, the tech left a ticket, something about the connection at the office.
So, I guess we got to wait till someone in the office fix it.]]> http://www.dslreports.com/forum/remark,20500031 Sat, 17 May 2008 23:26:56 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20498591 Acanac Inc :
Bell was suppose to show up today. Please do let me know if they did. ]]> http://www.dslreports.com/forum/remark,20498591 Sat, 17 May 2008 16:26:11 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20491768 jack9999 : Paul,

Can you confirm that we do indeed have an appointment with bell tomorrow from noon to 5pm?

Thanks.]]> http://www.dslreports.com/forum/remark,20491768 Fri, 16 May 2008 08:50:28 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20486750 jack9999 : Paul, thanks for your help.
We'll wait till saturday to see if this is over.]]> http://www.dslreports.com/forum/remark,20486750 Thu, 15 May 2008 11:36:23 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20483024 Acanac Inc : We're going to try a live hand off later if bell will take it.
If not it will bounce over to tomorrow.

Best Regards,
Paul
»www.acanac.ca]]> http://www.dslreports.com/forum/remark,20483024 Wed, 14 May 2008 18:23:32 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20483002 jack9999 : Hey Paul,

Thanks for your help.
What I don't know yet is when is the tech scheduled to come again?

Thanks]]> http://www.dslreports.com/forum/remark,20483002 Wed, 14 May 2008 18:20:34 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20482965 Acanac Inc : Thank you for the update jack9999. I did end up speaking with you today and I also have one of my administrators working on this issue.

Best Regards,
Paul
»www.acanac.ca]]> http://www.dslreports.com/forum/remark,20482965 Wed, 14 May 2008 18:13:10 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20482860 jack9999 : No one showed up, and we gave up and went to work at 8:30.
Not even a phonecall...]]> http://www.dslreports.com/forum/remark,20482860 Wed, 14 May 2008 17:54:12 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20482224 Acanac Inc : Like CanerisErik stated certain facilities (remote xSLAMs) available only for Sympatico clients, however can you please PM your contact information. I will double check just to make sure.

Best Regards,
Paul
»www.acanac.ca

said by CanerisErik

said by Arthur Dent :

Is Bell lying to me? or to you? 'cause if Bell can offer me service, then surely Acanac can also offer it. Or am I missing something here?

]]> http://www.dslreports.com/forum/remark,20482224 Wed, 14 May 2008 15:53:22 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20482203 Acanac Inc : Just following up. Did Bell show up today at 7:35?

said by jack9999

:

Hey Paul, anyone coming tomorrow at 7:35am as said?

]]> http://www.dslreports.com/forum/remark,20482203 Wed, 14 May 2008 15:50:11 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20478688 CanerisErik :

said by Arthur Dent :

Is Bell lying to me? or to you? 'cause if Bell can offer me service, then surely Acanac can also offer it. Or am I missing something here?

Not necessarily. Unfortunately, there are certain facilities (remote xSLAMs) available only for Sympatico, so if Sympatico says 6M, it doesn't always mean you'd be able to get it from someone else other than Sympatico.]]> http://www.dslreports.com/forum/remark,20478688 Tue, 13 May 2008 23:00:23 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20478503 anon : Hi Paul,
Sorry to hijack the conversation, but I've been trying unsuccessfully to get dsl from Acanac. Can you help me understand why I can't get it? or intervene to help make it happen?

We used to have sympatico dsl a few years ago, but the speed was not good (never over 1M), so we switched to Rogers Cable. Our contract with Rogers is up, so last week I called Bell and asked if service was available and at what speed. Their sympatico technical guy was brought into the call and he said "blazing fast" at 6M.

I placed an order to Acanac last week, but the reply back is that service is not available.

Is Bell lying to me? or to you? 'cause if Bell can offer me service, then surely Acanac can also offer it. Or am I missing something here?]]> http://www.dslreports.com/forum/remark,20478503 Tue, 13 May 2008 22:29:26 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20478483 jack9999 : Hey Paul, anyone coming tomorrow at 7:35am as said? ]]> http://www.dslreports.com/forum/remark,20478483 Tue, 13 May 2008 22:25:58 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20473855 Acanac Inc : eots all Acanac clients can request a full refund within the first 30 days of activation. Since this user has not yet been activated a refund can be requested at any time. We do not have to offer a refund, it's the clients right from day one.

Best Regards,
Paul
»www.acanac.ca]]> http://www.dslreports.com/forum/remark,20473855 Tue, 13 May 2008 04:18:17 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20473241 eots : You've been far more patient than I would be. After a month of this nonsense I would have demanded a full refund and gone elsewhere. After 3 months it's a joke that you're still waiting to be connected and Acanac should offer you a full refund! That's the problem with paying an ISP for service a year in advance, there's no incentive to do anything after they have your money.]]> http://www.dslreports.com/forum/remark,20473241 Mon, 12 May 2008 23:43:35 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20469127 Acanac Inc : jack9999 if I was in your position I would be thinking the same thing. The amount of time it has taken Bell to setup one DSL connection is nothing more than ridicules, but we can't pass the blame game to Bell. You paid us not them. What ever the outcome we need to find out why so many missed appointments. At this moment I can't get a straight answer from Bell.

Best Regards,
Paul
»www.acanac.ca]]> http://www.dslreports.com/forum/remark,20469127 Mon, 12 May 2008 10:42:45 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20469064 jack9999 : Thanks.
I just want to say that we dont mind switching to another company, infact it came across out mind several times. But since we're in so far already, just see it through wont hurt too bad.

Dont get me wrong, I am not trying to diss anyone here. Just trying to solve a problem as fast as possible.

Thanks for your help Paul. ]]> http://www.dslreports.com/forum/remark,20469064 Mon, 12 May 2008 10:30:26 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20469049 bryanviper :

said by jack9999

:

Hey Paul,
I thought you said you were going to take are of this personally. What happened?
First the customer service said its going to be Wednesday, then re-scheduled to Saturday. No one came, so today we called Acanac. The customer service said they check the line at bell and something got fixed. Now still no internet even its fixed.
Customer service re-booked another tech to come over on Wednesday at 7:30am.
Will it ever work? Now its about 3 months...is there a number where i can reach you?

Keep us updated on what happens please.
--
Computer: Intel Quad Core, 2gb OCZ DDr3, EvGA 8800GTS 512mb, 2x Plextor Burners, Corsair 620psu, Antec 900Case, 5mb DSL from teksavvy

»www.MaximumRepair.ca
Computer Repair/Upgrades In Toronto.]]> http://www.dslreports.com/forum/remark,20469049 Mon, 12 May 2008 10:26:49 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20469020 Acanac Inc : I have no control over the Bell reps, but I will bring this up to the Bell executives including the VP of sales. I am on your side here and I will do my best to get this resolved. I will PM you my contact information.

Best Regards,
Paul
»www.acanac.ca]]> http://www.dslreports.com/forum/remark,20469020 Mon, 12 May 2008 10:19:00 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20468999 jack9999 : Hey Paul,
I thought you said you were going to take are of this personally. What happened?
First the customer service said its going to be Wednesday, then re-scheduled to Saturday. No one came, so today we called Acanac. The customer service said they check the line at bell and something got fixed. Now still no internet even its fixed.
Customer service re-booked another tech to come over on Wednesday at 7:30am.
Will it ever work? Now its about 3 months...is there a number where i can reach you?]]> http://www.dslreports.com/forum/remark,20468999 Mon, 12 May 2008 10:14:48 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20457815 jack9999 : No, we dont have rogers.
We had bell for internet and tv, but we cancelled that.

Only bell phone line.

Thanks Paul.]]> http://www.dslreports.com/forum/remark,20457815 Fri, 09 May 2008 15:45:48 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20455821 anon : If you know you're can be connected to a Primus DSLAM, take their triple value bundle which has gone up from $54.99 to $64.99 reg is $74.99

I have not noticed any throttling, there is NO caps with Primus. This may change right after i post LOL]]> http://www.dslreports.com/forum/remark,20455821 Fri, 09 May 2008 09:40:11 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20455703 bryanviper :

said by jack9999

:

Yea, and now the price also comes into question.
Teksavvy - Premium
5M/800k 200G/mo. $4/mo. $29.95/mo.

This comes to $33.95 + tax = $38.36 vs $18.95 per month at acanac...

This times 12 months...saves quite a bit over a year.

Question why are you adding $4/month? If its for a static ip why are you adding it? Since i dont think you get one with Acanac why would you need one from Teksavvy? So if you remove the $4 its only about $32/month with No Contract

If your with Acanac you are on a Contract and if you Cancel early you are given your money back for the remaining months BUT at the price of $29.95/month NOT the $19/month (if I'm not mistaken)

But If I was in you situation I would of paid more then wait as long as you are waiting.
--
Computer: Intel Quad Core, 2gb OCZ DDr2, EvGA 8800GTS 512mb, 2x Plextor Burners, Corsair 620psu, Antec 900Case, 5mb DSL from teksavvy

»www.MaximumRepair.ca]]> http://www.dslreports.com/forum/remark,20455703 Fri, 09 May 2008 09:17:22 EDT Acanac http://www.dslreports.com/forum/remark,20453057 Acanac Inc :
Bell has stated the order was delayed because you had digital on the line and wouldn't remove it.

I need to speak with one of the level two reps at Bell to get to the bottom of this. Do you have a digital line from Rogers?

Best Regards,
Paul
»www.acanac.ca]]> http://www.dslreports.com/forum/remark,20453057 Thu, 08 May 2008 17:48:31 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20452949 Acanac Inc : jack9999

I am dealing with the setup personally. I will make sure we get to the bottom of this one way or another. We do setup hundreds of orders a day so it's not like we don't know what we are doing. The problem is that the setup is Bell's responsibility and for one reason or another they are not following through.

jack9999 it's only a matter of time now. Please also be reassured that you will be compensated for your delay.

Best Regards,
Paul
»www.acanac.ca]]> http://www.dslreports.com/forum/remark,20452949 Thu, 08 May 2008 17:29:52 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20452368 jack9999 : Yea, and now the price also comes into question.
Teksavvy - Premium
5M/800k 200G/mo. $4/mo. $29.95/mo.

This comes to $33.95 + tax = $38.36 vs $18.95 per month at acanac...

This times 12 months...saves quite a bit over a year.]]> http://www.dslreports.com/forum/remark,20452368 Thu, 08 May 2008 15:47:21 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20452287 anon : waiting 2 months & no Internet service??? Unbelievable.....]]> http://www.dslreports.com/forum/remark,20452287 Thu, 08 May 2008 15:31:16 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20451486 bryanviper :

said by jack9999

:

So, we got nothing yesterday, tech support says its bell's fault...sometime today, tomorrow, next week???? :(

Deal with Acanac on this forum, seems like hes higher up and might get things done.

If you dont want to wait anymore (2 months is way to long) I suggest you look over at Teksavvy they are Highly recommended.
--
Computer: Intel Quad Core, 2gb OCZ DDr2, EvGA 8800GTS 512mb, 2x Plextor Burners, Corsair 620psu, Antec 900Case, 5mb DSL from teksavvy

»www.MaximumRepair.ca]]> http://www.dslreports.com/forum/remark,20451486 Thu, 08 May 2008 12:49:22 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20451308 jack9999 : So, we got nothing yesterday, tech support says its bell's fault...sometime today, tomorrow, next week???? :(]]> http://www.dslreports.com/forum/remark,20451308 Thu, 08 May 2008 12:18:58 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20442790 Acanac Inc : Got your PM. If Bell fails to setup your DSL line tomorrow we will contact them right away. Once again thank you for your patients.

Best Regards,
Paul
»www.acanac.ca]]> http://www.dslreports.com/forum/remark,20442790 Tue, 06 May 2008 22:16:49 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20442730 anon : Thanks Paul for your offer.
As mentioned the line is going to be active tomorrow (May 7th) . Hope it really does what the tech said on the phone.

As for the PM, I guess I have to sign up for an account on this forum to do it. Let me do that right now and PM you. Hope by the time i get home tomorrow, everything will be up and running.]]> http://www.dslreports.com/forum/remark,20442730 Tue, 06 May 2008 22:05:51 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20434904 Acanac Inc : Good afternoon jack9999,

I will be more than willing to assist you. Please PM me your contact information including your full address. Please also beware that if I could get your line up in the next 24 we would, but the setup is Bell Canada's responsibility. We can't do much expect put pressure on them .

Once your up and running please send me a quick PM and I will be more than happy to credit you for the delay aswell.

Welcome to the Acanac family and we hope to serve you for many years to come.

Best Regards,
Paul
»www.acanac.ca]]> http://www.dslreports.com/forum/remark,20434904 Mon, 05 May 2008 14:39:41 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20434815 anon : Yea, still waiting cos we got charged the full amount already for a year + a dry loop fee which we have to email another department for a refund.

Paul, can you help speeding up the process?]]> http://www.dslreports.com/forum/remark,20434815 Mon, 05 May 2008 14:21:05 EDT Re: Acanac Problems http://www.dslreports.com/forum/remark,20434756 Daky : ... and you are still waiting? damn!!
Just cancel it, go somewhere else.

There is tons of other providers who i am sure wouldn't give you trouble like ACANAC did.

www.electronicbox.net
www.teksavvy.com

I dont remember any1 going through problems you had with ACANAC with this ISPs i listed above. ]]> http://www.dslreports.com/forum/remark,20434756 Mon, 05 May 2008 14:09:57 EDT Acanac Problems http://www.dslreports.com/forum/remark,20433330 anon : I wonder if you guys can help me instead of calling over the phone.
1) we decided to switch to acanac from bell. Payment is instant.
2) After 2 weeks, we received the package and called in to activate the service.
3) We cancelled bell internet once we received the package.
4) Acanac cant activate the service since they are getting digital noise. Explained we cancelled it and called bell to double check. Bell said the noise will end in a few days.
5) 5 days later, we called to check the acanac service again. This time they said the noise is from the bell tv box. We cancelled this one too. And ordered the dry loop at $8/month extra. Another week goes by..
6) 2 weeks later, we called Acanac again to check if there's any problem. This time, its on the bell phone line.
At this point, its reasonable to get a bit mad...no? Once
7) Acanac said we will get the service on May 1st.
8) May 1st comes, we called Acanac again. This time, the excuse is they 'forgot' to activate the line. Wait till May 7th. Funny thing is that we actually asked "If we didnt call today, no one would let us know right?"
CS Rep replies "yea, pretty much...". WTF!!!!

If you do the math, we don't have TV and internet for over 2 months. And now we are still waiting...i am not sure why.
Acanac, can you do something and work a bit harder? If you dont like the trouble, tell us, we'll go somewhere else...
We'll call again this afternoon...]]> http://www.dslreports.com/forum/remark,20433330 Mon, 05 May 2008 08:40:19 EDT