ErikRP
join:2004-11-06
Winnipeg, MB
| reply to Its a Secret
Re: Digital Phone and 911 calls
said by Its a Secret  :Sadly, the company this family was with was not Shaw, but probably a reseller. It makes me wonder how they got the bills for the service, and why they didn't change their address. This family had nothing at all to do with Shaw. They are not a "reseller", but an actual VoIP phone company.
A lot has been made of the fact that "the bill arrived properly, why couldn't the EMS?" What people forget is that a LOT of people have multiple addresses: one might be a mailing address, one is a physical address. Some might even move around with their VoIP hardware. There is nothing at all to stop me from going on holiday and taking my VoIP with me. If I do that though I know I have to update the 911 information on my VoIP's customer portal.
I am not familiar with the VoIP company in question so I don't know what their portal looks like but I believe most companies have some sort of mechanism to view this information online yourself so you know that the information is accurate. I regularly check my info.
This is a tragedy but one that could have been avoided. Unfortunately a lot of people are quick to blame the VoIP company before all of the facts are in. Hopefully what comes out of this is a better awareness of the need for everyone to check their own information to ensure its accuracy. |
