http://www.dslreports.com/forum/r20433415 en Fri, 09 Jan 2009 03:34:08 EDT Fri, 09 Jan 2009 03:34:08 EDT http://www.dslreports.com/forum/remark,20439461 Mr Annon : Pet peeve, Help scripts: The universal use of asking to turn off modem/computer and reboot. Once it has been tried it is nonsense to keep doing it. I think this comes from Windows mentality of BSOD- reboot to fix. Not working will lets reboot.

Being a Linux user and helping out in the Distro Forum, that is not what springs to mind when trying to help someone. Instead I would ask if the users was getting a connection signal from the modem (second lite down solid green). If not, nothing a person does with their computer matters (This is of course assuming that the computer or router is connected and had been working before.). The modem can not give you an IP if it does not connect.

Simple trouble shooting would than say that the problem is from the modem to the satellite or WB. Therefore to continue to ask the customer to reboot computer, run virus checks, change browsers, are you running Windows? is a waste of time to all concerned.

Now if the modem light is green and the person can not get online then it is time to start checking whether they have got the IP from the modem (I think ifconfig in Win but since I do not use Windows I may be mistaken) routers are great for this because they will have a settings page that tells you if the IP and DNS is assigned plus they do not rely on setting up to get IP it is default behavior. Once you know that than the problem is most likely a configuration issue.

So if you are reading this WB think about your help scripts, are they wasting time for people that then leads to frustration?]]> http://www.dslreports.com/forum/remark,20439461 Tue, 06 May 2008 11:52:30 EDT http://www.dslreports.com/forum/remark,20438463 Doug Huffman : Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
* This problem can sometimes be caused by disabling or refusing to accept cookies.]]> http://www.dslreports.com/forum/remark,20438463 Tue, 06 May 2008 07:17:58 EDT http://www.dslreports.com/forum/remark,20437465 Bedlem3342 :

I talked to 3 different agents at your company and each one took me about 3 hours to get ahold of. Each time i got the same ole "please reset your modem then turn off your PC blah blah"

I am not trying to troll wild-blue but i have had nightmares with them.My satellite would shut off every night at around 6pm for 20 days! I am not joking, got the same thing from each agent i never fixed it and i still payed. I even sent in a email but no reply.

Imo wildblue is pitifull.

Don't take it personal and dont mind me.]]> http://www.dslreports.com/forum/remark,20437465 Mon, 05 May 2008 23:04:50 EDT http://www.dslreports.com/forum/remark,20434866 WB : Hi,

I am with WildBlue. If you have not had any connectivity for weeks, then there could be a hardware or dish alignment problem like the other poster said above.

Have you already tried the to power-cycle your WildBlue modem by unplugging it, waiting for at least 1 minute, then plugging it back in? At the same time, power down your PC, then restart the PC after the modem is back on.

Also check to see that the top two lights on the modem are solid green. If they are, then you have power, and are receiving a signal from the satellite dish.

Here is a link to a Help article with some basic modem troubleshooting instructions.
»help.wildblue.net/kb/article/3889

If you still have trouble after trying those things, then call our technical support for additional help. Or, if you ordered from a local dealer, they can also help by checking your signal strength settings.

Thank you. I hope that helps.]]> http://www.dslreports.com/forum/remark,20434866 Mon, 05 May 2008 14:30:44 EDT http://www.dslreports.com/forum/remark,20433415 Bedlem3342 :
Don't sweat it to much hman i know what your going through as i have wildblue as well and it sometimes stops for days.I found a solution, not sure if i am allowed to post this in satellite forums but here goes.Try Mobile broadband, you will never regret it.]]> http://www.dslreports.com/forum/remark,20433415 Mon, 05 May 2008 09:13:31 EDT http://www.dslreports.com/forum/remark,20430548 Spice300 : Kristyj077 is currently FAPed, but still connected.]]> http://www.dslreports.com/forum/remark,20430548 Sun, 04 May 2008 15:37:16 EDT http://www.dslreports.com/forum/remark,20429257 Doug Huffman : Might be KristyJ from the other site?]]> http://www.dslreports.com/forum/remark,20429257 Sun, 04 May 2008 08:45:01 EDT http://www.dslreports.com/forum/remark,20428019 Island Jeff : If you've been down for weeks, it sounds like you have a hardware or alignment problem.

Who do you get wildblue through - local, NRTC, or wildblue direct?

Have you contacted your installer/dealer to request support/service call?

Have you had tech support look at your SVT graphs?

What are the exact symptoms (modem lights, etc.?)
--
Very happy TDS DSL user | Wildblue in Lake Michigan]]> http://www.dslreports.com/forum/remark,20428019 Sat, 03 May 2008 21:45:33 EDT http://www.dslreports.com/forum/remark,20425094 Mr Annon : Sounds as if you need to sit on the help phone line for the 9hrs to get a service ticket issued. The Forum here is independent of Wild Blue so can not do much but give advice. BTW, if you would like to give some details, might be that someone has a suggestion.]]> http://www.dslreports.com/forum/remark,20425094 Sat, 03 May 2008 08:53:13 EDT http://www.dslreports.com/forum/remark,20424622 anon : come on- I pay 50 per month and this is pathetic, but you hold me to your contract?

I haven't been on this for weeks?

Whats your problem?]]> http://www.dslreports.com/forum/remark,20424622 Sat, 03 May 2008 02:26:31 EDT