SuperG
join:2003-01-23
Livonia, MI
| "$5 off your phone bill" DEAL
How I saved $5 on my AT&T DSL. You can,too!
I am currently subscribing to AT&T DSL Express at the old rate of $14.99/mo. I called AT&T DSL customer service at 1-877-722-3755 to see when my current contract was going to expire. I was notified that my current promo rate of $14.99 was going to expire on May 12, 2008. At that time, my rate for DSL Express Basic would increase to $19.99/ month. The customer service rep informed me that AT&T had a price increase for all DSL services in Feb. 2008. I asked the customer service rep if there were any current promotions that I could take advantage of. She explained to me that the new rate would be $19.99 and that there was not any DSL promotions at this time.
I hesitated for a little while, and then the customer service rep says, "I can take $5 off your phone bill". No catch. $5 off the phone portion of your bill, each month, for the next 12 months. Essentially, keeping me at the $14.99 rate, although my actual phone bill will not indicate a reduction in DSL service, just a mysterious $5 credit on the phone line charges side of the bill. The customer service rep explained to me that the DSL service will now be month-to-month, no termination fee for cancellation. My phone service is just a basic dial tone with no extras.
I think this is non-marketed promotion tool that customer service reps can use to retain customers that threaten to cancel their service. It worked. I am staying with AT&T. Can't beat the price! |
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Old_Grouch
If you don't want to know...don't ask
Premium
join:2004-05-26
Greenwood, IN
clubs:
 ·AT&T Midwest
| You could also say it is taking money from a regulated, intra-state service to con you into keeping an unregulated, inter-state service.
Years ago, there were folks who would have called that a cross-subsidy that was a no-no. These days, regulators are blind and the company..... fill in your own preferred pet name. 
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At Team Discovery we know how to get more outta that danged 'puter of yours!
If you paid taxes it's a rebate. If you didn't, it's welfare. |
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wings10
I Am Legend
Premium
join:2004-06-09
South Elgin, IL
clubs:
 ·Comcast
·AT&T DSL Service
 ·Dish Network
| reply to SuperG
I got $15 off for the next 6 months and then $10 for the next 6 months after that when I signed up for another year for the 3mb/512 package that would have been $30 a month.
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"The American Indians found out what happens when you don't control immigration." |
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