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Forums » US Telco Support » AT&T » AT&T Southeast » [Line Problem] Latency issues in Fort Lauderdale.
 
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[Xtreme] CRC errors »
« [Line Problem] Latency Issues and Service Drops in Hollywood, FL  
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Elthesh

join:2001-12-01
Fort Lauderdale, FL

[Line Problem] Latency issues in Fort Lauderdale.

Can anyone figure out what's going on here in this line quality test?

»/linequality/nil/2381111

I'm experiencing horrible latency today, and randomly late at night last week I was getting lag spikes and internet disconnects. Modem lights are all normal and were during the disconnects. It's an Alcatel Speedtouch Home.

Right now, in one of the games I play, my latency is at 1959ms. This bounces from anywhere between 350ms and 2500 or so ms. Even after a fresh restart of the computer, modem, router, etc. Normal latency is about 60-80ms.

variable

join:2002-08-01
Miami, FL
Yeah same here in Miami. Is this something that you've only experienced recently or has this been recurrent?

Neoprimal

join:2002-09-13
Alexandria, VA


edit:
May 5th, @07:33PM

reply to Elthesh
I'm sorry for your misfortune, but you don't know how happy this post makes me.

I moved to Pembroke Pines in December, to Archstone Pembroke Landings to be exact. The only ISP here is Dialup from whoever or ATT DSL. I've been having horrible connection issues since december where my line drops, etc. etc. I had the netopia changed several times but that resolved nothing. Eventually I got a Zoom X6 which didn't resolve it either, but it worked well with it anyhow. Anytime it rained my connection went bad. I had tech support on the line as well as techs to my house and they couldn't find a problem because my sync rate and speed were always fine by the time they got here.

Eventually I'd say through March or so the disconnects stopped but as of last week, by between 4:30pm or so through the night, the connection got horrible. I mean below 1Mb download sometimes as bad as 30kb, somtimes upload stayed the same, sometimes it went to hell as well. But like clockwork the connection goes bad.

On Thursday a tech came out, did some crap but that same evening, went bad. The next day I had another tech come out and this one caught it, as he was realllly cool and wait until I was last on his list, so he came here at maybe 15 to 5pm or so. He caught it and said he'd never seen anything like it. Everything looked good - sync was fine and on the other end the net engineers were seeing good numbers. So he arranged for a 'real' att tech to come out the next day (Sat).

Well she came and of course, she came in the morning so the line was fine. It was below 6Mb, but that's not horrible. Anyway she tested and tested and everything worked ok, except she could see where the line wasn't consistent whereas it should be. It would be at 4.2 then at 3.1 then down to 2.0 but it never went below 1Mb. She said she changed a cantina or whatever that card is called but that didn't help the numbers. The packet test went fine so she basically said she couldn't do anything else and that I should call her today as she would talk to other techs and see if they had anyone else in the area having problems.

Well, turns out noone else has problems (riiight). And of course, as of 5:20 or so today my connection just shot to hell. I'm getting speeds of between under 1Mb and 3.2Mb down and between 200 and 400Kb up and I'm getting whopping packet loss, 4-5%. This means my VoIP is useless and I can't play World of Warcraft.

Sorry for this bible of a post but honestly I don't know what else to do. I'm not an expert with DSL or Cable internet, but I know a thing or two....

I have:

Tested the modem on several PCs (to make sure my PC isn't some kind of malware Zombie - for the record I run Vista 64 with Nod32 on there as well as Hardy Heron.)

Tested several modems, right now I have the Zoom X6 and a Moto/Netopia 2210. They both report the same numbers.

When my connection goes, I make sure to remove all wireless from my system. My wireless IS secure (WPA+Mac Address Whitelist).

I would drop ATT in a second but I can't find another broadand provider.

Does anyone have any advice? Apart from 'Calm down'? Today I lost it with the tech support, I know it's not his fault but the generic questions made me really lose it, especially providing the fact that he's seen like 5 people come here, 2 of which should have reported that something is up.

Oy Veh... »/linequality/nil/2381137

Elthesh

join:2001-12-01
Fort Lauderdale, FL

reply to Elthesh
Well, the latency is just today. The disconnects started last week. I haven't had them since Friday, but I was only really experiencing them during raid time in the game. However, that had never happened before. I figured the 2 might be somehow related being so close together. At least I'm not the only one with latency issues now though. Makes me think it's a problem outside my own computer.

Travelguy2

join:2000-08-31
Miami, FL
reply to Elthesh
MIA results.....very slow loading

»/linequality/nil/2381118


twn778

@bellsouth.net
reply to Elthesh
For the past 3 hours the internet has been crawling for me. (Ft. Lauderdale)

What's interesting is that the Atlanta server on speedtest.net is maxing out while the one in my area doesn't even start...

Dekonzzz

join:2001-06-19
Miami, FL
Well atleast I'm not the only one. I got home from work to find my internet connection crawling.

Untalented

join:2004-09-12
Hollywood, FL
reply to Elthesh
Having same damn problem here in davie.

Cementman

join:2004-04-18
reply to Elthesh
I am also having problems here in davie has anyone tried calling about it or you think they will just give the run around like they always do on the tech lines


graysonf
Premium,MVM
join:1999-07-16
Fort Lauderdale, FL
reply to Elthesh
I'm in Plantation. Nothing hugely wrong here.

»/linequality/nil/2381123


twn778

@bellsouth.net
reply to Elthesh
apparently it's fixed

Neoprimal

join:2002-09-13
Alexandria, VA

reply to Elthesh
This is my line test when my connection is actually working.

»/linequality/nil/2381360

How is it that when ATT does a line test they can't see that my connection is totally messed up and I can come to a 3rd party testing site and see all these things?

Anyway wish me luck. A 'tech' is coming this evening, the 4th in a 2 week span.


ropeguru
Premium
join:2001-01-25
Hollywood, FL
clubs:

edit:
May 6th, @10:38AM

reply to Elthesh
Apparently there were issues... I haven't been at home, as has no one else, and look at my monitor here at DSLR:

»/monitored/det···e=151200

variable

join:2002-08-01
Miami, FL
reply to Elthesh
please tell me the rest of you guys are having problems again tonight and it's not just me... I'm 5 seconds from going back to comcast which will still probably be worse.

ettoredjr

join:2006-08-24
Hollywood, FL
reply to Elthesh
I'm in Hollywood and this same problem has been ongoing for months now. Once again, after about 5pm the DSL drops in and out randomly and the speed is crawling.

FastAttack
Premium
join:2000-07-28
Fort Lauderdale, FL
clubs:
reply to variable
no problems here..

ettoredjr

start a new thread, state your problem and post some line stats..


bRz

@bellsouth.net

reply to Neoprimal
Neoprimal, i also moved to Archstone Pembroke Landings in Dec. I also have ATT. Its been a month that around 5pm latency just goes up and i cant do anything about it. I was about to call ATT also. Nice to hear that other people also have problems in the same area. Maybe they'll fix it.

ShadezeRO

join:2006-04-24
Fort Lauderdale, FL
reply to Elthesh
only a slight drop in speed for me,
but youtube doesn't seem to be working properly for me.
Forums » US Telco Support » AT&T » AT&T Southeast[Xtreme] CRC errors »
« [Line Problem] Latency Issues and Service Drops in Hollywood, FL  

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