Toollio
join:2003-11-17
Brazil
| Can't access self-care page
I can no longer access my Cogeco self-care page. I am currently outside the Cogeco network, trying to access it from another provider in Brazil. I have previously had no problem accessing the page from Brazil, where I spend much of my time. And I had no problems accessing it last week in Canada, from my Cogeco connection.
Has something changed to prevent access from non-Cogeco IPs? Or is anyone else having similar problems. I just get a message telling me my browser cannot display the page. Other Cogeco pages, including Webmail, display fine. And I am not having any other surfing difficulties.
I need to access the page because I have video streaming outbound from my Cogeco connection and I want to track the bandwidth used. |
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beatsnpieces
join:2007-12-17
| If you try to access it 3 times with the wrong email or password it will lock you out. You will need to call Cogeco to have it unlocked (1-866-879-7179). Also, if you don't know the password and want to change it you will need ID handy to provide the phone rep before any private info can be changed.
Cheers
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2.66 Core2 Quad | Asus P5W-DH Deluxe | Creative X-Fi Xtreme Gamer | BFGTech GeForce 8800Ultra 768 | 2GB Corsair 800Mhz DDR2 | ThermalTake Tough Power 850W | ThermalTake V1 'Butterfly' Heatpipe | ThermalTake Tsunami chassis | 500GB Seagate Barracuda HD | |
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Krispy
Premium,VIP
join:2001-12-11
the stix
 ·Cogeco Cable
| reply to Toollio
said by Toollio  :Has something changed to prevent access from non-Cogeco IPs? Yes, Jan 2008 a change was made to enhance security by allowing online account management only from within the Cogeco network. You could use RDP or VPN to tunnel to your home PC if you require access regularly.
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you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
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Toollio
join:2003-11-17
Brazil
| Thanks Krispy. I'll be interested to see what Cogeco says if I exceed my bandwidth limit while they prevent me from seeing how much bandwidth I have used. A VPN is not possible, since I am currently in Brazil, my PC in Canada is turned off and I have no way of configuring it remotely. But I appreciate the suggestion. |
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urbanriot
join:2004-10-18
Ridgeway, ON
·Cogeco Cable
| said by Toollio :I'll be interested to see what Cogeco says if I exceed my bandwidth limit while they prevent me from seeing how much bandwidth I have used. They will say, "You are receiving this message as Cogeco's monitoring system has detected excess bandwidth utilization coming to/from your system." |
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Toollio
join:2003-11-17
Brazil | They will say, "You are receiving this message as Cogeco's monitoring system has detected excess bandwidth utilization coming to/from your system."
LOL |
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Krispy
Premium,VIP
join:2001-12-11
the stix
·Cogeco Cable
| reply to Toollio
said by Toollio :Thanks Krispy. I'll be interested to see what Cogeco says if I exceed my bandwidth limit while they prevent me from seeing how much bandwidth I have used. A VPN is not possible, since I am currently in Brazil, my PC in Canada is turned off and I have no way of configuring it remotely. But I appreciate the suggestion. If you PM me some way to find your account (typically I ask for the cable modem mac from the sticker on the modem but since you're abroad that might not work for you) I can see what I can do to ensure you get notices, etc.
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you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
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Toollio
join:2003-11-17
Brazil | Thanks again, Krispy. I appreciate your help. I have sent you a PM. |
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CanadianIron
join:2006-10-08
Beverly Hills, CA
| reply to Toollio
"my PC in Canada is turned off and I have no way of configuring it remotely. But I appreciate the suggestion."
If your PC is turned off it is unlikely that you will exceed your bandwidth limit.
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Toollio
join:2003-11-17
Brazil
| said by CanadianIron :"my PC in Canada is turned off and I have no way of configuring it remotely. But I appreciate the suggestion." If your PC is turned off it is unlikely that you will exceed your bandwidth limit. Actually, it is possible. I have other services running through a router that use bandwidth. There are many things one can do with an Internet connection that don't require a PC to be turned on. |
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