jeffkrol
join:2004-02-22
Stevens Point, WI
 ·AT&T Midwest
edit:
May 6th, @11:34AM
| Stupid email and Yahooo and ATT....
All right, first the header is a bit over the top BUT this "security implimentation" is a bit ridiculous...
(Yes I scanned the prev thread's re: this issue but like the "fix" I need more clarity)...
Not to mention the 1000's of e-mails I received from Yahoo (mostly due to the fact that their "fixes" don't work for at least 3 of my computers at home) Their "implimentation" seems to have a whole bunch of problems.
To start, secondary accounts w/ most e-mail programs just don't work. Netscape, firefox, Outlook... w./ win XP/98SE(Yes we still run one 98 box for some older programs) ALL have problems for me. Patched Outlook in 98, still didn't help.
About the only browser/OS that works is Outlook express/XP (on my systems).. big whoop...
Who designed this silly system....??????????
Called Tech support and eventually (after leaving the sub-continent) was informed that any further help may be "for a fee"....
Att and/or Yahoo really wasted money on this one, and in the first time in over 10 years have considered migrating to.. shudder.. cable..... |
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wings10
I Am Legend
Premium
join:2004-06-09
South Elgin, IL
clubs: 
 ·Comcast
·AT&T DSL Service
 ·Dish Network
|  said by jeffkrol  :Called Tech support and eventually (after leaving the sub-continent) was informed that any further help may be "for a fee".... Fee?????????????
--
"The American Indians found out what happens when you don't control immigration." |
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wings10
I Am Legend
Premium
join:2004-06-09
South Elgin, IL
clubs:
·Comcast
·AT&T DSL Service
·Dish Network
| reply to jeffkrol
said by jeffkrol :Called Tech support and eventually (after leaving the sub-continent) was informed that any further help may be "for a fee".... Fee??????
--
"The American Indians found out what happens when you don't control immigration." |
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jeffkrol
join:2004-02-22
Stevens Point, WI
·AT&T Midwest
| Yes, that's what was suggested in my first call re: this issue, and at the time I was using Netscape 7.2 as a mail client and apparently they didn't feel that that would be free to fix. Anyways I ignored the phone number..
Decided it was time to get aggressive and go to Thunderbird.
I'm really not going to go into all the clients/permutations that failed including the multiple SMTP addresses ect. Only thing that does is give me a different error message..
Initially I thought it was a verification problem but noooo
It just gets uglier from that point on... as you can see from one of the responses paraphrased below.....
 Mr. , the problem you are experiencing is not due to any incorrect settings on your e-mail client. You are unable to send e-mails because the [From:] e-mail address of your e-mail client is not a verified alternate e-mail address. Yahoo! Inc. recently identified that members have been able to configure a different [From:] address on mail clients that is not associated with the AT&T Yahoo! Member ID. They released a fix for this issue this month and they are no longer allowing this to happen.
Whatever that meant.....
My last correspondence
I understand that you are still experiencing an issue sending out e-mails from the sub account and the instructions provided by my colleague failed to resolve the issue. I sincerely apologize for the inconvenience this has caused you. Allow me to properly address your concern.
Mr. , your issue will now be best acknowledged by our Technical Support Specialists over the phone as it will require escalation to our Second Tier Support for advanced troubleshooting. Resolving your AT&T Yahoo! Mail issue is our utmost priority; however, your request cannot be fully addressed within our department since your concern requires more than an e-mailed response. We would need to acquire further details regarding this issue to help us diagnose and identify the root cause of the problem.
I hope you understand my limitations with this line of support and know that we have your best interest in mind by resolving your issue in the most efficient way possible. I appreciate your support and cooperation in this regard.
As such, please contact us at 1-800-288-2020 and say Tech Support to be redirected to our Technical Support Department. You may reference Case ID nnnnnn. We are always ready to assist you 24 hours a day, 7 days a week.
Mr. you are a valued customer and we look forward to working with you to resolve this issue. Thank you for choosing AT&T Internet Services.
Have a pleasant day!
Sincerely,
Cherisse
AT&T Internet Services E-mail Support - Tech Support Specialist
Unfortunately I ran out of patience at this point...... |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| said by jeffkrol :Yes, that's what was suggested in my first call re: this issue, and at the time I was using Netscape 7.2 as a mail client and apparently they didn't feel that that would be free to fix. Anyways I ignored the phone number.. Netscape 7.2? Ancient. Creaky. Insecure. Unsupported by anybody (Netscape doesn't exist any more, got swallowed up by AOL). Try this:
»www.seamonkey-project.org/
Components and GUI are identical to Netscape 7.2
Not that I think this is part of the problem; but, unlike Netscape 4.x, which has some modest reason why people try to keep it alive, there is nothing about Netscape 7.2 to recommend it over SeaMonkey.
Decided it was time to get aggressive and go to Thunderbird.
I'm really not going to go into all the clients/permutations that failed including the multiple SMTP addresses ect. Only thing that does is give me a different error message..
Of which I have seen not one in the entire thread. You say you "patched Outlook". By that, do you mean "MS Outlook", the mail client that is a part of the MS Office suite?
So far, WRT the problems you have cited, I can honestly say, "You are the only one". Others have had problems, but managed to get things working again.
So...what does the error message look like? In its entirety, please.
Your first screen shot shows that you are trying to add a sub account which already exists. What were you trying to do? And what is the screen shot trying to show? If you don't mind filling in the details.
Otherwise, this really belongs in another place.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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jeffkrol
join:2004-02-22
Stevens Point, WI
·AT&T Midwest
edit:
May 7th, @09:28AM
| I know about the"old" Netscape but old habits die hard.
And according to the FAQ, one version of MS Office (w/ Outlook) apparently needed a patch to get it to work correctly. I had downloaded and installed it per the instructions.
As to the ROOT CAUSE of all my gnashing and wailing, APPARENTLY the "verification process" never took, even though, as you can see they told me it was and yet was not listed in the box to the left.....that was the whole problem.
Last night I re-did all the verifications and they took.
The brand spanking new "test account" I created last month needed further verification as well. How much of this was all my fault? Not sure. I had done all the same steps the first time I tried to verify but this time all worked as it should have.
ALL problems seem to be solved now. I still have to poke ATT/Yahoo a bit as to the fact that finding the "verification process" page was not very easy and it was a good thing I have the old tech support emails to help on this...BUT it was mostly an ID10T problem.... 
Actually looking over my screne captures I can probably see the error of my ways...
ONE major question remains for me to check out is why it all worked in Outlook Express (which is probably as good as Netscape 7.2) w/ out the "good" verification???
Unfortunately since I have been half heartedly working on this "project" since March, I may never know what I did right/wrong or what may have gotten changed in the meantime.. |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| 
Merged and Extra |
said by jeffkrol :I know about the"old" Netscape but old habits die hard. Give SeaMonkey a spin. Should be the same as, and more secure than, Netscape 7.2. No learning curve at all; menus are identical. Should be able to just import your Netscape settings and fly. (Recommend backup of user data, naturally.)
And according to the FAQ, one version of MS Office (w/ Outlook) apparently needed a patch to get it to work correctly. I had downloaded and installed it per the instructions.
MS Outlook patch is for an SSL compatibility, which is a separate issue from email address verification.
As to the ROOT CAUSE of all my gnashing and wailing, APPARENTLY the "verification process" never took, even though, as you can see they told me it was and yet was not listed in the box to the left...
Verification should not be required for the ID of the account used. I.e., log in to the server with '%User_ID-foo10@ameritech.net', and send from '%User_ID-foo10@ameritech.net', should work. Only when you log in to the server as '%User_ID-foo10@ameritech.net', but try to send from '%User_ID-foo11@ameritech.net' would you need to verify the sender email address.
ALL problems seem to be solved now. I still have to poke ATT/Yahoo a bit as to the fact that finding the "verification process" page was not very easy...
I tried an unverified send a bit earlier, to get the error message for a fellow who hasn't seen it, yet. The link is in the error message; I bookmarked it the first time I got it.
BUT it was mostly an ID10T problem....
Trying to recover from one of those, myself, right now. I managed to scramble the registry of a Windows Me computer. The next oldest registry database is nearly a year old, and I have know idea how many changes may have been made in that year.
BTW, when I first migrated to SBC Yahoo! DSL Service, they allowed us to merge Yahoo! accounts, so I created a free Yahoo! Mail account to merge with the '@pacbell.net' account in the screen shot. Later, they took away the ability to merge accounts, but added the ability to create an "Extra email address", so I created on on this account. Each of the '@yahoo.com' email addresses was "pre-verified" by virtue of being a merged ID, or being created within the account. Only the "Verified" email address had to go through the verification process.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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RadioDoc
Put Out The Cat
Premium,ExMod 2000-03
join:2000-05-11
Chicago, IL
·AT&T Midwest
| reply to jeffkrol
Ya know, the more I bang my head against this wall the less I care about them at all. I have now tried everything listed everywhere to get a legacy @ameritech.net account, which has existed since May of 2000, to successfully send through Yahoo's New and Improved! SMTP authentication system, and I continue to get these asinine "553" errors.
I've sent via webmail. I've gone through the "help" steps. I can't ADD it to the account (and thereby verify it) since it already exists. What bunch of idiots came up with this plan?
--
Toolmaster of La Grange. |
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