theninjasqua
join:2007-09-26
Oakville, ON | reply to illusion
Re: TekSavvy's Inability to Setup Home Phone Service
Do you live in an apartment or something?
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-theninjasquad |
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illusion
join:2008-02-11
Scarborough, ON | Nope, a semi that doesn't have a demarcation point yet (new development). |
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Grappler
join:2002-09-01
Ottawa, ON
| said by illusion  :Nope, a semi that doesn't have a demarcation point yet (new development). Are you now living in your semi? Are any of the other residents in the development now there or do they have service?
In developments it is usually up to the developer to set up the utility connections. Hence the companies tend to set aside one or two days to do all connections. Connections for basic utilities are mandatory.
This could be a case of left and right hands in the pot. It does not alleviate the fact that a call was placed but it might explain the frustration that even Teksavvy has to go through. |
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illusion
join:2008-02-11
Scarborough, ON
| Yup, I'm living at my semi right now. I know for sure that Bell technicians do come around to install demarcs, because I see a few of my neighbors already have it installed. (I guess they signed up with Bell and not a reseller). My frustration is not that the techs don't know what they're doing.. my frustration is with them not showing up at all and "saying" that the job is done. Do they get paid by the job? If so, then someone is making millions "saying" that he's done the job. Sounds like a really good way to make a dishonest living.  |
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Maynard G Krebs
@teksavvy.com
| reply to illusion
said by illusion :Nope, a semi that doesn't have a demarcation point yet (new development). Maybe there's no street name sign up yet and the Bell/contractor tech can't find you.
Or maybe his map doesn't show where your street is yet - until the street is 'assumed' by the municipality or recognized as a private street by the municipality (some new developments are done that way), it won't be on any map. |
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illusion
join:2008-02-11
Scarborough, ON
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The lack of a demarc. |
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illusion
join:2008-02-11
Scarborough, ON
| A Bell technician finally arrived today! The setup was fast, it took roughly 1/10 the time I spent on the phone trying to get one of these near extinct creatures to arrive. But looks like opening a "repair ticket" worked. Maybe from now on TekSavvy should forget about setting up new connections, but just put in repair tickets every time. Just for the books, this is the 4th appointment. I was lucky that my wife was home today. I can't imagine people spending 4 vacation days just to wait for a phone line to be installed. Ridiculous. |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | reply to illusion
Interestingly those pipes containing the cables are done very poorly since they invite water into them! The pipe ends should all face down so the cables have drip loops or be plugged so that moisture cannot enter the pipes. |
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illusion
join:2008-02-11
Scarborough, ON | Well.. that's what I figured too. I'm going to be plugging in some of those holes. |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
 ·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| Use a bit of clear silicone caulk over the ends, but DON'T allow it to go beyond a quarter inch into the tube ends. Put a bit of vaseline around the inside of the tube before caulking, but don't get any on the end of the tubes or on the outside of the tube. Apply the caulk so it goes primarily over the ends of the tubes so it adheres to the end and outside of the tube so you can get the plug out if they ever have to replace the wire. |
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