Re: Unlimited Data on Bell in Bell Sympatico http://www.dslreports.com/forum/r20440507 en Thu, 21 Aug 2008 03:41:54 EDT Thu, 21 Aug 2008 03:41:54 EDT Re: Unlimited Data on Bell http://www.dslreports.com/forum/remark,20475262 theteck2 : i renew my contract 1 month ago and

i have this

My Internet service: High Speed
Included Internet usage: Unlimited ]]> http://www.dslreports.com/forum/remark,20475262 Tue, 13 May 2008 12:23:16 EDT Re: Unlimited Data on Bell http://www.dslreports.com/forum/remark,20460956 shyn3 : Ya, I missed her call the other day, I guess ill be getting called back on Monday.

I wish I could record the calls that way I'd have proof but I don't have the device.]]> http://www.dslreports.com/forum/remark,20460956 Sat, 10 May 2008 10:35:11 EDT Re: Unlimited Data on Bell http://www.dslreports.com/forum/remark,20459982 anon : yup.
Its not the first time.

Its happened quite a few times now to both you (acanac & teksavvy), as documented within this forum and others.

No one can tell you, oh it must be a misguided individual. Its more than one person at different times of the day.

So it goes much further than a simple rep.

Good luck.]]> http://www.dslreports.com/forum/remark,20459982 Sat, 10 May 2008 00:25:02 EDT Re: Unlimited Data on Bell http://www.dslreports.com/forum/remark,20459972 Acanac Inc : I am not surprised at all by this story. This type of unethical behaver is common place at Bell. Not only from Bell's retention department, but also from the setup crew. We have warned the Bell executives many times. They seem to brush it off as a one time event, but in my opinion it goes way further up. For now we will continue collecting as much information as possible, but if these practices continue all options are open.

shyn3 Would you be so kind to send me a PM documenting your encounter with the Bell retention department. We would like to include this episode in our official records.

Best Regards,
Paul
»www.acanac.ca]]> http://www.dslreports.com/forum/remark,20459972 Sat, 10 May 2008 00:21:09 EDT Re: Unlimited Data on Bell http://www.dslreports.com/forum/remark,20459358 anon : + i have no idea about acanac's support. heard bad things too..

but the price is good]]> http://www.dslreports.com/forum/remark,20459358 Fri, 09 May 2008 21:49:08 EDT Re: Unlimited Data on Bell http://www.dslreports.com/forum/remark,20459354 anon : you wish. no one is suing bell OR ROGERS(why did we forget that rogers started this throttling bs) for anything they do

signing people up for services they never asked for.... bills.. all kind of shady stuff... ]]> http://www.dslreports.com/forum/remark,20459354 Fri, 09 May 2008 21:47:58 EDT Re: Unlimited Data on Bell http://www.dslreports.com/forum/remark,20459017 kbray : With all this false info Bell employees are throwing around about the wholesalers, they may want to be careful.. this has a huge lawsuit written all over it.

I few calls recorded and played in court may just cost Bell more than a few lost customers.]]> http://www.dslreports.com/forum/remark,20459017 Fri, 09 May 2008 20:26:18 EDT Re: Unlimited Data on Bell http://www.dslreports.com/forum/remark,20458769 anon :
said by shyn3 See Profile :

Retention called me after I said no.

They offered me 29.95 for unlimited.

Sounds 2 good to be true, and when I stated im switching to acanac internet they said they throttle speeds, and are a horrible ISP.

Also she mentionted it has only 3 hours customer service hours,and no phone support.

When I asked if bell throttles she was like ofcourse not, and I asked who does acanac pay for their host, she said no idea.

I love it, they calling me back tomorrow.

Thanks for the advice on getting a written contract, I'll make sure I get that before agreeing to anything.

Thanks for the heads-up guys, JP.
LOL this is also funny.
It should also be forwarded to acanac]]> http://www.dslreports.com/forum/remark,20458769 Fri, 09 May 2008 19:27:39 EDT Re: Unlimited Data on Bell http://www.dslreports.com/forum/remark,20457967 shyn3 : Retention called me after I said no.

They offered me 29.95 for unlimited.

Sounds 2 good to be true, and when I stated im switching to acanac internet they said they throttle speeds, and are a horrible ISP.

Also she mentionted it has only 3 hours customer service hours,and no phone support.

When I asked if bell throttles she was like ofcourse not, and I asked who does acanac pay for their host, she said no idea.

I love it, they calling me back tomorrow.

Thanks for the advice on getting a written contract, I'll make sure I get that before agreeing to anything.

Thanks for the heads-up guys, JP.]]> http://www.dslreports.com/forum/remark,20457967 Fri, 09 May 2008 16:17:18 EDT Re: Unlimited Data on Bell http://www.dslreports.com/forum/remark,20441869 anon :
said by theninjasqua See Profile :

What are the options then for a customer who thinks they need more then 60gb a month of bandwidth?
Move to a wholesale ISP who provides unlimited, or to a cable company that provides more than 60-gigs/month]]> http://www.dslreports.com/forum/remark,20441869 Tue, 06 May 2008 19:06:50 EDT Re: Unlimited Data on Bell http://www.dslreports.com/forum/remark,20441838 Bell Patrick : Extra bandwidth exceeded beyond 60GB is charged extra of course. Sadly it isn't free anymore or applied with a fixed price of 25$.
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Bell Sympatico DSLR support, *New hours Mon To Fri, 1pm to 9pm]]> http://www.dslreports.com/forum/remark,20441838 Tue, 06 May 2008 19:01:27 EDT Re: Unlimited Data on Bell http://www.dslreports.com/forum/remark,20441792 theninjasqua : What are the options then for a customer who thinks they need more then 60gb a month of bandwidth?
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-theninjasquad]]> http://www.dslreports.com/forum/remark,20441792 Tue, 06 May 2008 18:54:03 EDT Re: Unlimited Data on Bell http://www.dslreports.com/forum/remark,20441175 Slot Zero :
said by Bell Patrick See Profile :

Officially the retention department or any other dept as a matter of fact should not be giving out unlimited bandwidth.
Eggsactly, Bell Patrick. Luckily I did have the rep's name, date and time of call and a very nice rep from Moncton gave me the credit. She even explained that they don't have the option to add unlimited anymore and that it'd have to be a monthly credit.

It's a shame there's some agents doing this. No wonder you and Deadpool have your hands full on here! Whatever you two are getting paid, it certainly ain't enough.]]> http://www.dslreports.com/forum/remark,20441175 Tue, 06 May 2008 16:56:18 EDT Re: Unlimited Data on Bell http://www.dslreports.com/forum/remark,20440536 Bell Patrick : Exactly ninjasquad, and once its sent out it also kepts a history in our database so that any agent can input your b1 info and see the contracts that were sent out and accepted via e-mail.
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Bell Sympatico DSLR support, *New hours Mon To Fri, 1pm to 9pm]]> http://www.dslreports.com/forum/remark,20440536 Tue, 06 May 2008 15:03:34 EDT Re: Unlimited Data on Bell http://www.dslreports.com/forum/remark,20440516 theninjasqua : Its just a softcopy.
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-theninjasquad]]> http://www.dslreports.com/forum/remark,20440516 Tue, 06 May 2008 15:00:50 EDT Re: Unlimited Data on Bell http://www.dslreports.com/forum/remark,20440507 Bell Patrick : corrected, thanks for pointing that typo out.]]> http://www.dslreports.com/forum/remark,20440507 Tue, 06 May 2008 14:59:05 EDT Re: Unlimited Data on Bell http://www.dslreports.com/forum/remark,20440473 CanadianIron : edited]]> http://www.dslreports.com/forum/remark,20440473 Tue, 06 May 2008 14:54:32 EDT Re: Unlimited Data on Bell http://www.dslreports.com/forum/remark,20440413 Bell Patrick : Officially the retention department or any other dept as a matter of fact should not be giving out unlimited bandwidth.

If they are, then most likely they are applying the credit manually month to month and are not authorized to do so. However we can investigate it for you if you wish, should your billing/usage prove otherwise.

In all, if an agent is promising you unlimited, they should send you a copy via e-mail to which you can read all of the billing details with the promise of unlimited. Personally I would probably get his agent ID and time to which the call was placed. ;-)
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Bell Sympatico DSLR support, *New hours Mon To Fri, 1pm to 9pm]]> http://www.dslreports.com/forum/remark,20440413 Tue, 06 May 2008 14:44:58 EDT Re: Unlimited Data on Bell http://www.dslreports.com/forum/remark,20440239 anon : There are many instance of Bell Rep, managers, executives, retention people, offering the people "unlimited". But alas it is not honored and then you are stuck in a year or 2 year contract.

Some people do properly get the 25$ unlimited option and have the 25$ credited back.

I would get it in writing.

A Bell firefighting team from one of the Executives are accessible here: »/forum/sympatdirect

Ask them if you will get unlimited and have it honored, if they won't confirm a definite "yes" in writing that you can print off, or won't send you an Email to confirm you will indeed stay unlimited for the duration of your contract, then let that speak for itself and take it as a warning before you committ to anything.]]> http://www.dslreports.com/forum/remark,20440239 Tue, 06 May 2008 14:17:29 EDT Re: Unlimited Data on Bell http://www.dslreports.com/forum/remark,20440190 Slot Zero :
said by shyn3 See Profile :

but if you still want unlimited and bell, then thats a good option I guess.
Good luck with that. I was offered the same deal back in March and they then tacked on an extra $30 for going over the 60 Gb cap. I mentioned that I was on "unlimited" but alas, it didn't exist anymore and the rep told me there was nothing they could do about it.

But it sure sounded good when the retention rep told me I'd definitely have it! :D

Edit: From my personal experience, retention will tell you whatever you want to hear because it counts as a sale for that rep. And when you call in all upset about it the next month, it's somebody else's problem. Don't believe a single word they say and make sure you get them to email you the contract details, especially with the unlimited part. I guarantee you, they won't do it.]]> http://www.dslreports.com/forum/remark,20440190 Tue, 06 May 2008 14:09:11 EDT Re: Unlimited Data on Bell http://www.dslreports.com/forum/remark,20440137 anon :
said by theninjasqua See Profile :

Assuming they actually honor the 'unlimited' part of it.
Maybe for that first month HAH. As it stands even Bell employees have already STATED there isn't even an option for unlimited in your account details. Good luck.]]> http://www.dslreports.com/forum/remark,20440137 Tue, 06 May 2008 14:00:55 EDT Re: Unlimited Data on Bell http://www.dslreports.com/forum/remark,20440110 theninjasqua : Assuming they actually honor the 'unlimited' part of it.
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-theninjasquad]]> http://www.dslreports.com/forum/remark,20440110 Tue, 06 May 2008 13:57:39 EDT Unlimited Data on Bell http://www.dslreports.com/forum/remark,20440094 shyn3 : So I just called bell to cancel my service, because my contract ended last month and they offered to charge me 44.95

I called and they offered 37.95 but without unlimited usage.
After getting transferred to retentions they offered 37.95 + tax, for unlimited + 1month free on a 1-year contract.

Couldn't get them to go lower, but if you still want unlimited and bell, then thats a good option I guess.]]> http://www.dslreports.com/forum/remark,20440094 Tue, 06 May 2008 13:56:03 EDT